AT&T 555-230-520 manual Tracking Unexpected Vector Events

Tracking Unexpected Vector Events

Table D-4. Summary of Vector Events
Event	Event	Event
Type	Description	Explanation
563	EWT split no working agents	A goto test requested EWT for a split/skill
		that has no agents logged in or all logged
		in agents are in the AUX work mode. The
		wait time in this case is assumed to be
		infinite and the comparison was based on
		EWT > largest possible threshold.
564	EWT split locked	A goto test requested EWT for a split/skill
		that is currently locked. The wait time is
		assumed to be infinite. The comparison
		was based on EWT > largest possible
		threshold.
565	EWT call no working agents	A goto test for a call or converse data
		passing “ wait” requested EWT for a call
		that is queued only to splits/skills that
		have no agents logged in or that have all
		logged in agents in AUX work mode. In
		this case, the wait time was assumed to
		be infinite and the comparison was based
		on EWT > largest possible threshold.

Issue 4 September 1995 D-23