converse-on split (skill)

Call Vectoring—B asic

The converse-onstep is an enhancement to the Basic Call Vectoring customer option. This option must be enabled in order to invoke the VRI feature.

Class of Restriction (COR)

As is the case for the queue-to main split (skill) and check-backup split (skill) vector steps, no COR checking is carried out when a converse-on step places a call to a split (skill).

Conference

Any attempt to conference a call placed by a converse-onstep is denied.

Coverage Callback

A call placed by a converse-onstep does not follow any coverage paths. Therefore, Coverage Callback is not available. Also, if a call reaches a converse-onstep via a VDN in a coverage path, coverage callback cannot be used.

Direct Department Calling (DDC)

A converse split may be administered as a direct department calling split.

Distributed Communications System (DCS)

If an incoming DCS call is placed to a vector with a converse-on split (skill) x pri y passing ani ... step, the DCS extension of the calling party is outpulsed.

Priority Levels

A call placed by a converse-onstep may be queued at one of four priority levels: low, medium, high or top.

Hunt Groups

The converse-onstep may deliver a call to a vector-controlled hunt group, ACD split (skill), Message Center or AUDIX hunt group.

Integrated Services Digital Network (ISDN)

The converse-onstep may be administered to outpulse to the voice information system the ANI (calling party number/billing number CPN/BN) of the calling party via use of the ‘‘ani’’ keyword.

Intercept Treatment

A caller is never given intercept treatment upon execution of a converse-onstep. Failing to place a converse call successfully results in the failure of the converse-onstep. Vector processing continues at the next vector step.

Issue 4 September 1995 A-41

Page 248
Image 248
AT&T 555-230-520 manual