AT&T 555-230-520 manual Benefits of Call Vectoring Category Call Vectoring Benefits

Benefits of Call Vectoring

Table 2-1. Benefits of Call Vectoring
Category	Call Vectoring Benefits	Figure
Call Routing	Queue calls to up to three splits simultaneously,	4-10,11-1,
	consequently improving the average speed of	11-4
	answer and agent productivity.
	Implement routing to local or distant destinations.	4-13,5-1,5-2,
		8-2,11-2,11-3,
		11-4,11-5
	Connect callers to a voice-mail or messaging system	4-11,4-12, 11-
	either automatically or at their request.	3, 11-5
	Reduce call transfers by accurately routing callers to	5-1,5-2,11-3
	the desired destination.
	Provide up to four ACD queuing priority levels and	11-1,11-3, 11-
	the ability to change the queuing priority dynamically,	4
	as a result, providing faster service for selected
	callers.
	Reduce agent and/or attendant staffing requirements	4-4,4-5,5-1,
	by: (1) automating some tasks; (2) reducing caller	5-11,5-12, 11-
	hold time; (3) having agents in one split service	2, 11-3
	multiple call types.
	Intelligently balance ACD call loads across multiple	8-2,8-3,8-5,
	locations.	11-5
	Determine the expected wait time in ACD queues.	6-3,6-5
	Limit the number of simultaneous incoming trunk	6-7
	calls to a VDN.
	Route calls based on the caller’s ANI or the type of	7-1,7-3,7-4
	the originating line.
Information	Provide customized and/or personalized call	5-1,5-6,5-11,
Collection	treatment via information collection and messaging.	11-2,11-3, 11-
		5
	Collect information for use by an adjunct or by agent	5-7,11-5
	display.

Issue 4 September 1995 2-17