AT&T 555-230-520 manual Queue-to Main Command, Purpose

queue-to main split (skill)

Queue-to Main Command

queue-to main split (skill)

Purpose

Unconditionally queues a call to a split (skill) and assigns a queuing priority level to the call in case all agents are busy.

Syntax

queue-tomain split <split #> pri <priority level>

queue-tomain skill <skill #> pri <priority level>

Valid Entries

split #: 1 through 99 (G3i), 1 through 255 (G3r), 1 through 24 (G3s, G3vs)

skill #: 1 through 99 (specific: G3i), 1 through 255 (specific: G3r), 1 through 24

(specific: G3s, G3vs); 1st, 2nd, 3rd (VDN)

priority level: l (low), m (medium), h (high), t (top).

Requirements

Basic Call Vectoring software must be installed. The split (skill) involved must be vector-controlled. Also, skills replace splits only if Expert Agent Selection (EAS) is optioned.

Example

queue-tomain split 53 pri t

queue-tomain skill 1st pri t

Operation

A call sent with this command either connects to an available agent in the split (skill) or enters the split’s (skill’s) queue.

Issue 4 September 1995 A-65