AT&T 555-230-520 manual Non-EAS Worksheet #2 Current Split Operation Worksheet

Call Vectoring/Non-EAS Option

Non-EAS Worksheet #2

Current Split Operation Worksheet

		Split
Primary	Secondary			Tertiary
Backup	Backup			Backup
				Do You
List Individually You Customer/			Have Agent
Caller Needs and Your Agent Skill			Expertise?
Sets in this Split			(Yes/No)
1.
2.
3.
4.
5.
6.
		Split
Primary	Secondary			Tertiary
Backup	Backup			Backup
				Do You
List Individually You Customer/			Have Agent
Caller Needs and Your Agent Skill			Expertise?
Sets in this Split			(Yes/No)
1.

2.

3.

4.

5.

6.

Do You Want

to Separate

Skill Set with

EAS? (Yes/No)

Do You Want

to Separate

Skill Set with

EAS? (Yes/No)

Figure J-2. Non-EAS Worksheet #2: Current Split Operation Worksheet

Issue 4 September 1995 J-7