messaging s p lit (skill)
Issue 4 September 1995 A-63
If the comma nd specif i es a specific ‘‘mailbox’’ extension, the original principal for
a call covered by a VDN is not passed to the adjunct, and it does not appear in
the display to the answering agent. The specified extension appears in the
display.
If the command is accessed via a direct call to the VDN, and if the mailbox is
administered as ‘‘active’’ or “l atest,” the corresponding active or latest VDN
extension mailbox is sent to the messag ing adjunct. Additionally, if the call is sent
to a DEFINIT Y Message Service split (skill), the associated VDN name is sent to
the messaging adjunct.
If the command specifies ‘‘active’’ or “latest” as the mailbox extension, the
original principal for a call covered to or forwarded to a VDN is used as the
default mailb o x for the call instead of the ‘‘active’’ or “latest” VDN. Accordingly,
the original principal extension and the reason for redirection are passed to the
messaging adjunct, and they subsequently appear in the display to the
answering agent.
AUDIX does not support mixed length numbering p lans.
If the command leaves a message for a VDN or for another messaging service
extension, the Automatic Message Waiting Lamp (AMWL) associated with the
VDN or extension lights steady.
For Look-Ahead Interflow, the c ommand can be considered as either a call
acceptance vector command or a neutral vector command.
The comma n d is c onsidered a call acceptance vector command whenever one
of the following is true:
■Call terminates to an agent or to an AUDIX port.
■Call queues to a messaging split (skill).
The command is co nsidered a neutral vector command whenever the comman d
fails.
CMS Interactions
R3 CMS: When a queued call successfully goes to the messaging split,
OUTFLOWCALLS /OUTFLOWTIME (1st s p l it (skill)) and
DEQUECALLS/DEQUETIME (2nd/3rd s plits (skills)) are tracked in the split (skill)
tables. These calls are reported as split (skill) ‘‘Flow Out ,’’ ‘‘Dequeued Calls,’’ and
‘‘Dequeued Avg Queue Time.’’
Calls that queue via a
messaging split (skill)
command are tra cked as
CALLSOFFER R ED a nd LOW CA LLS (no priority) or MEDCALLS (priority). These
calls are shown in the standard reports according to the final disposition of the
call.