AT&T 555-230-520 manual CMS Interactions

messaging split (skill)

If the command specifies a specific ‘‘mailbox’’extension, the original principal for a call covered by a VDN is not passed to the adjunct, and it does not appear in the display to the answering agent. The specified extension appears in the display.

If the command is accessed via a direct call to the VDN, and if the mailbox is administered as ‘‘active’’ or “latest,” the corresponding active or latest VDN extension mailbox is sent to the messaging adjunct. Additionally, if the call is sent to a DEFINITY Message Service split (skill), the associated VDN name is sent to the messaging adjunct.

If the command specifies ‘‘active’’ or “latest” as the mailbox extension, the original principal for a call covered to or forwarded to a VDN is used as the default mailbox for the call instead of the ‘‘active’’ or “latest” VDN. Accordingly, the original principal extension and the reason for redirection are passed to the messaging adjunct, and they subsequently appear in the display to the answering agent.

AUDIX does not support mixed length numbering plans.

If the command leaves a message for a VDN or for another messaging service extension, the Automatic Message Waiting Lamp (AMWL) associated with the VDN or extension lights steady.

For Look-Ahead Interflow, the command can be considered as either a call acceptance vector command or a neutral vector command.

The command is considered a call acceptance vector command whenever one of the following is true:

■Call terminates to an agent or to an AUDIX port.

■Call queues to a messaging split (skill).

The command is considered a neutral vector command whenever the command fails.

CMS Interactions

R3 CMS: When a queued call successfully goes to the messaging split, OUTFLOWCALLS/OUTFLOWTIME (1st split (skill)) and DEQUECALLS/DEQUETIME (2nd/3rd splits (skills)) are tracked in the split (skill) tables. These calls are reported as split (skill) ‘‘Flow Out,’’‘‘DequeuedCalls,’’ and ‘‘Dequeued Avg Queue Time.’’

Calls that queue via a messaging split (skill) command are tracked as CALLSOFFERRED and LOWCALLS (no priority) or MEDCALLS (priority). These calls are shown in the standard reports according to the final disposition of the call.

Issue 4 September 1995 A-63