AT&T 555-230-520 manual Answer Supervision Considerations

converse-on split (skill)

If data_1 is administered as ‘‘none,’’data_2 must also be ‘‘none.’’

Answer Supervision Considerations

Answer supervision is returned only once during the life of a call. If a call is answered as a result of a converse-onstep, answer supervision is sent only if it has not been sent previously. If digits are passed to the VRU, answer supervision is not sent until after the digits are outpulsed.

Feature Interactions

■Abandon Call Search

If the converse-onstep places a call to a hunt group, and if the incoming call was placed via a trunk group with Abandon Call Search activated, the system checks that the calling party has not abandoned the call (that is, hung up) before terminating to an agent.

■Adjunct Switch Applications Interface (ASAI)

Since vector-controlled splits (skills) cannot be ASAI-monitored domains, ASAI cannot be used to supplement the operation of the converse-onstep.

If a converse-onstep places a call to an ASAI-monitored domain, ASAI event messages are sent over the ASAI link.

Whenever a converse-onstep places an ASAI-monitored call, the ALERTing message sent to the ASAI host includes a Cause IE, Coding Standard 3 value 23 (CS3/23). This informs the ASAI host that the call has not been de-queued from any nonconverse splits (skills).

If a converse-onstep is executed while an adjunct routing request is outstanding, the route request is canceled.

■Audio Information Exchange (AUDIX)

If a converse-onstep calls AUDIX, the call is treated as a direct call to AUDIX. The caller hears the ‘‘welcome to AUDIX’’ message andmay retrieve his or her messages in the usual manner.

If a call is forwarded to or covers to a VDN and is then delivered to an AUDIX hunt group by a converse-onstep, the call to AUDIX is treated as a redirected call, and the caller may leave a message for the principal.

■Auto-Available Splits (Skills)

A converse-onstep may place a call to an auto-available split (skill). Except in cases where the converse split (skill) is ASAI-controlled, auto-available converse splits (skills) are recommended for Voice Response Integration (VRI).

Issue 4 September 1995 A-39