AT&T 555-230-520 manual Treating Digits as a Destination

Call Prompting

These functions are illustrated in the following sections.

Treating Digits as a Destination

Call Prompting allows you to route calls according to the digits collected from the caller. Once the digits are collected via the collect digits command, the route-to digits command attempts to route the call to the destination that the digits represent. The command always routes the call to the destination that is indicated by the digits processed by the most recent collect digits command.

The digits can represent any of the following destinations:

■Internal (local) extension (for example, split/hunt group, station, announcement, etc.)

■VDN extension

■Attendant

■Remote access extension

■External number, such as a trunk access code (TAC) or an Automatic Alternate Route/Automatic Route Selection (AAR/ARS) feature access code (FAC) followed by a public network number (for example, 7 digit ETN, 10 digit DDD, etc.).

Let’s take a look at a vector that illustrates how a call is routed via digits that are collected from a caller:

1.wait-time 0 seconds hearing ringback

2.collect 5 digits after announcement 300

(‘‘You have reached Redux Electric in Glenrock. Please dial a 5-digit extension or wait for the attendant.’’)

3.route-to digits with coverage y

4.route-to number 0 with cov n if unconditionally

5.stop

Figure 5-1. Treating Digits as a Destination

In this vector, the caller is prompted to enter the destination extension of the party he or she would like to reach (Step 2). (The extension in this vector may contain up to 5 digits.) The vector collects the digits, then routes to the destination via the route to digits command in Step 3.

If the route-to digits command fails (because the caller fails to enter any digits, or because the extension number entered is invalid), the route-to number command in Step 4 routes the call to the attendant (default). However, as long as the destination is a valid extension, the route-to digits command succeeds, coverage

5-6Issue 4 September 1995