AT&T 555-230-520 manual Operation

Call Vectoring Commands

goto vector 32 if digits in table 12

goto vector 9 if expected-wait in skill 3 pri t > 10

goto vector 99 if calls-queued in skill 2nd pri t > 5

goto vector 8 if rolling-asa in split 14 > 25

Operation

If the command syntax includes unconditionally, the command always branches. Otherwise, branching takes place according to one of the conditions that follow:

■The rolling average speed of answer for the indicated split (skill) or VDN meets the constraints defined by the comparator and threshold value.

■Number of available agents in the indicated split (skill) meets the constraints defined by the comparator and the threshold value.

■Number of queued calls in the indicated split (skill) and at the specified priority level (or higher) meets the constraints defined by the comparator and the threshold value.

■The number of active calls in the indicated VDN meets the constraints defined by the comparator and the threshold value.

■The expected wait time at the specified priority level for the indicated split (skill), or the expected wait time for the call meets the constraints defined by the comparator and the threshold value.

■Oldest call-waiting in the indicated split (skill) at the specified priority level has been waiting for a period of time within the boundaries defined by the comparator and the threshold value, which is expressed in seconds.

■Number of staffed agents in the indicated split (skill) meets the constraints defined by the comparator and the threshold value.

■Digits collected via the collect digits command match the criteria defined by the comparator for the specified digit string. Or, the digits are found or not found, depending upon the option chosen, in the specified Vector Routing Table.

■The ani digits match the criteria defined by the comparator for the specified digit string. Or, the ani digits are found or not found, depending upon the option chosen, in the specified Vector Routing Table.

■The ii-digits match the criteria defined by the comparator for the specified digit string. Or, the ani digits are found or not found, depending upon the option chosen, in the specified Vector Routing Table.

■Time-of-day criteria are met.

A-58Issue 4 September 1995