AT&T 555-230-520 manual 6Issue 4 September

Troubleshooting Vectors

Table D-2. Unexpected Command Operations

Command Step	Customer Observation(s)	Cause(s)
collect digits	Delay before hearing	All TTR TN744 ports busy, but
(Continued)	announcement.	space in queue.
		Announcement queue full.
		All integrated announcement
		ports busy.
		Analog announcement busy.
	Vector stuck.	Analog announcement does not
		answer.
	Dial-ahead digits not	Dial-ahead digits entered prior to
	recognized.	first collection step.
		Call has been transferred.
		LAI attempt has been made.
		TTR has been released.
		24 digits have already been
		provided.
		Call Prompting timeout since the
		last digit was entered.
	Vector processing halted at	Call put on hold, transferred, or
	collect step; announcement	conferenced.
	heard again upon return.
	Insufficient digits collected;	Caller dialed # too soon.
	call routed to intercept.
		Caller dialed * without reentering
		correct digits.
		Call Prompting interdigit time-
		out.
	Caller information button	No digits were collected.
	denied.
		Display not in Normal mode.
	Collect announcement not	System does not contain all
	heard and first collected digit	TN748C Vintage 5 (or later)
	incorrect.	boards.
	Incomplete announcement.	Agent becomes available.
		First digit dialed.

D-6Issue 4 September 1995