AT&T 555-230-520 manual Example 2 Notifying Callers of Wait Time Without a VRU

Advanced Vector Routing

1.goto step 3 if expected-wait for split 32 pri l < 600

2.disconnect after announcement 13976

3.queue-to main split 32 pri l

4.wait-time 20 secs hearing ringback

5.goto step 7 if expected-wait for call < 40

6.converse-on split 80 pri l passing wait and none

7.announcement 11000

8.wait-time 60 secs hearing music

9.goto step 7 if unconditionally

Figure 6-3. EWT Routing and Passing VRU Wait

Calls with more than 10 minutes to wait fail step 1 and are disconnected after an announcement asking them to call back later. If the expected wait time is less than 10 minutes step one routes the call to step 3 where it is queued to split 32 and waits 20 seconds hearing ringback. After 20 seconds if the expected wait time for the call is less than 40 seconds, step 5 routes the call to an announcement followed by a wait with music. If the expected wait time for the call is equal to or greater than 40 seconds, step 6 informs the caller of the amount of time he or she can expect to wait before the call is answered.

Example 2 — Notifying Callers of Wait Time

Without a VRU

You can still use EWT to notify calls of their expected wait time even without a VRU. This can be done using the DEFINITY system recorded announcements and by associating each recorded announcement with a time band.

6-6Issue 4 September 1995