Contents

Requirements

A-31

Example

A-31

Operation

A-31

Answer Supervision Considerations

A-34

Feature Interactions

A-34

CMS Interactions

A-34

Converse-on Command

A-35

Purpose

A-35

Syntax

A-35

Valid Entries

A-35

Requirements

A-35

Examples

A-35

Operation

A-36

Answer Supervision Considerations

A-39

Feature Interactions

A-39

CMS Interactions

A-45

BCMS Interactions

A-45

Disconnect Command

A-46

Purpose

A-46

Syntax

A-46

Valid Entries

A-46

Requirements

A-46

Example

A-46

Operation

A-46

Answer Supervision Considerations

A-46

Feature Interactions

A-47

CMS Interactions

A-47

BCMS Interactions

A-47

Goto Step Command

A-48

Purpose

A-48

Syntax

A-48

Conditions = available-agent,staffed-agents:

A-48

Conditions = calls-queued, oldest call-wait:

A-48

Condition = rolling-asa:

A-48

Condition = counted-calls:

A-49

Condition = expected-wait:

A-49

xii Issue 4 September 1995

Page 11
Image 11
AT&T 555-230-520 manual Contents