AT&T 555-230-520 manual ANI Routing Example

ANI and II-Digits Routing

ANI (Automatic Number Identification) is based on the Calling Party Number (CPN). It is not always identical to the Billing Number. For example, if the call is placed by a user from a Private Branch Exchange (PBX), the CPN can be either the PBX billing number or the Station Identification Number.

The ANI routing digit string can contain up to 16 digits. This supports international applications. However, ANI information in North America only contains 10 digits.

The following calls will have ANI values associated with them:

■Incoming ISDN-PRI calls that send ANI

■DCS calls

■Internal calls

If ANI is not provided by the network for a call, then it will not be available for vector processing on that call.

When an EAS agent makes a call to a VDN, the agent’s login ID is used as the ANI, not the number of the physical terminal.

When a call is transferred to a VDN the following is true:

■If the transfer is completed before the call reaches the ANI conditional, the ANI value of the originator of the call is used.

■If the transfer is completed after the call reaches the ANI conditional, the ANI value of the terminal executing the transfer is used.

To ensure that the originator’s ANI is preserved during a transfer, add a filler step (such as wait with silence) to the beginning of the vector. In this way a transfer can complete before the ANI conditional is encountered.

The ANI value specified for a goto step can include the “+” and/or “?” wild card. The “+” rep resents a group of zero or more digits and can only be used as the first or last character of the string. The “?” represe nts a single digit. Any number of them can be used at any position in the digit string.

ANI Routing Example

The following example demonstrates several applications of ANI Routing.

7-2Issue 4 September 1995