AT&T 555-230-520 manual Unexpected Command Operations

Unexpected Command Operations

Table D-2. Unexpected Command Operations
Command Step	Customer Observation(s)	Cause(s)
converse-on split	VRU script not executed.	Queue full. No queue. Invalid
		split. Split not vector-controlled.
		VRU down.
	"Ani" digits not passed.	ANI not available.
	"Qpos" digits not passed.	Call not queued to a
		nonconverse split.
	No data returned from VRU.	No TTRs available on DEFINITY.
	VRU script terminated	Agent becomes available. VRU
	prematurely.	script attempted to transfer the
		call.
	Wait digits not passed	Call not queued or no working
		agents in splits where call is
		queued.
disconnect	Announcement not heard.	Announcement board not
		present.
		Announcement not administered.
		Announcement not recorded.
		Announcement being
		rerecorded.
		All ports busied out.
		Announcement restore in
		progress.
	Extra delay.	Announcement queue full.
		All integrated announcement
		ports busy.
		All analog announcements busy.
	Vector stuck.	Analog announcement does not
		answer.
goto step	Branch is not made to the	Step condition not met.
	specified step.
		System time not set.
goto vector	Branch is not made to the	Step condition not met.
	specified vector.
	Vector stuck.	Goto vector with no steps or with
		all failed steps.

NOTE:

Refer to the "Converse Command Debugging" section later in this appendix for more details on converse-oncommand debugging.

Issue 4 September 1995 D-7