AT&T 555-230-520 manual All agents are busy. Please hold

Improving Performance

The example in Figure M-14can be used if you have Generic 3 Version 4 Advanced Routing optioned. In this case, the ‘Expected Wait Time’ feature may be used to determine whether it is worthwhile placing a lookahead interflow call attempt.

1.queue-to main split 1

2.goto step 5 if expected-wait for call < 30

3.goto step 5 if time-of-day is all 14:00 to all 05:00

4.route-to number 99145555555 cov n if unconditionally

5. announcement 2770 (“All agents are busy. Please hold.”)

6.wait-time 120 seconds hearing music

7.goto step 5 if unconditionally

8.stop

Figure M-14. Another Example Vector with Improved Performance

There is little reason to attempt an interflow if the call will be answered quickly at the main switch. For the examples in Figure M-13and Figure M-14,vector steps are avoided which do not aid in the call being answered sooner.

M-10Issue 4 September 1995