AT&T 555-230-520 2-10 , Phase 4: Queuing a Call to a Backup Split

Tutorial
2-10 Issue 4 September 19 95
is passed to the wait-time command in Step 4. If the ca l l is sti ll not answe re d by
the time this command c o m p letes, control is p ass e d to Step 5, where the
unconditional branch is once again made to Step 3. As a result of the
established loop, the caller is provided with constant feedback.
Phase 4: Queuing a Call to a Backup Split
Up to this point, we have dealt with a call qu e ued to one split: the main split.
However, Call Vectoring allows a call to be q ueued to a maximum of three sp lits
simultaneously. If a call is queued to m ultiple splits, the call has a better chance
of being answered more quickly. Multiple split queuing is especially useful
during periods of heavy call traffic.
The following vector allows a call to queue to two splits:
Figure 2-7. Queuing Call to Backup Split
We have already discussed how th e
queue-to main split command in Step 1
queues the call to the main split. If the call is not answered by the time the
wait-
time
command in Step 4 completes, the check-backup split command in Step 5
attempts to queue the call to backup Split 7 at a medium priority. The condition
expressed in the command (
if calls-queued < 5 ) determines whether or not the
call is to be queued to the backup split. Specifically, if the number of calls
currently queued to Split 7 at a medium or higher priority is less than 5, the call is
queued to the split. Note that i f th e call i s queued, the call in th is case is assigned
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CALL VECTOR
Number: 27 Name: base
Basic?y EAS?n G3V4 Enhanced?n ANI/II-Digits?n ASAI Routing?n
Prompting?n LAI?n G3V4 Adv Route?n
01 queue-to main split 5 pri l
02 wait-time 10 seconds hearing ringback
03 announcement 2771
04 wait-time 10 seconds hearing music
05 check-backup split 7 pri m if calls-queued < 5
06 wait-time 60 seconds hearing music
07 announcement 2881
08 goto step 5 if unconditionally
09 _______________
10 _______________
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