AT&T 555-230-520 manual Phase 4 Queuing a Call to a Backup Split, Queuing Call to Backup Split

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is passed to the wait-timecommand in Step 4. If the call is still not answered by the time this command completes, control is passed to Step 5, where the unconditional branch is once again made to Step 3. As a result of the established loop, the caller is provided with constant feedback.

Phase 4: Queuing a Call to a Backup Split

Up to this point, we have dealt with a call queued to one split: the main split. However, Call Vectoring allows a call to be queued to a maximum of three splits simultaneously. If a call is queued to multiple splits, the call has a better chance of being answered more quickly. Multiple split queuing is especially useful during periods of heavy call traffic.

The following vector allows a call to queue to two splits:

		Page 1 of 1
		CALL VECTOR
Number: 27		Name: base
Basic?y	EAS?n	G3V4 Enhanced?n ANI/II-Digits?n ASAI Routing?n
Prompting?n	LAI?n	G3V4 Adv Route?n

01 queue-to main split 5 pri l

02wait-time 10 seconds hearing ringback

03announcement 2771

04wait-time 10 seconds hearing music

05check-backup split 7 pri m if calls-queued < 5

06wait-time 60 seconds hearing music

07announcement 2881

08goto step 5 if unconditionally

09_______________

10_______________

11_______________

Figure 2-7. Queuing Call to Backup Split

We have already discussed how the queue-to main split command in Step 1 queues the call to the main split. If the call is not answered by the time the wait- time command in Step 4 completes, the check-backup split command in Step 5 attempts to queue the call to backup Split 7 at a medium priority. The condition expressed in the command (if calls-queued < 5) determines whether or not the call is to be queued to the backup split. Specifically, if the number of calls currently queued to Split 7 at a medium or higher priority is less than 5, the call is queued to the split. Note that if the call is queued, the call in this case is assigned

2-10Issue 4 September 1995