AT&T 555-230-520 manual Converse-on Command, Purpose

converse-on split (skill)

Converse-on Command

converse-on split (skill)

Purpose

Delivers a call to a converse split (skill) and activates a voice response script that is housed within a Voice Response Unit (VRU).

Syntax

converse-onsplit <split #> pri < priority level> passing <data_1> and <data_2>

converse-onskill <skill #> pri < priority level> passing <data_1> and <data_2>

Valid Entries

split #: 1 through 99 (G3i), 1 through 255 (G3r), 1 through 24 (G3s, G3vs)

skill #: 1 through 99 (G3i), 1 through 255 (G3r), 1 through 24 (G3s, G3vs); 1st, 2nd, 3rd (VDN)

priority level: l (low), m (medium), h (high), t (top).

data_1, data_2: String consisting of any digits 0-9and/or of one or more asterisks

(*)and not exceeding a total of six such digits and/or asterisks; the pound sign

(#); any of the following keywords: vdn, ani, digits, qpos, wait, none (with the exception that none cannot be included as an entry for data_1 if data_2 has an entry other than none).

Requirements

Basic Call Vectoring software must be installed, and the converse split must be vector-controlled. If the keyword digits is included within the command syntax, Call Prompting software must be installed. Moreover, Call Prompting software is necessary to allow for the full functionality of Voice Response Integration (VRI). Also, skills replace splits only if Expert Agent Selection (EAS) is optioned. To include the keyword wait in the command syntax, the “Vectoring (G3V4 Advanced Routing” customer option must be enabled.

Examples

converse-onsplit 1 pri h passing none and none

converse-onsplit 20 pri m passing 123456 and none

Issue 4 September 1995 A-35