Diagnostics and Troubleshooting
Printer Error Messages
If the error message continues to occur after implementing the possible solutions from the table below, call your service person.
Error | Error Message | Possible Cause | Possible Solution | |
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1 | not initialized | Attempting to perform a function | Reinitialize the printer. | |
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| before the printer has initialized. |
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2 | initializing err | Attempting to perform a function | Wait for initialization to complete and | |
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| during the initialization process. | try the function again. | |
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3 | busy | Attempting to perform a function | Wait for the previous function to | |
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| while the printer is busy performing | complete and try the function again. | |
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| another function. |
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4 | out of paper | Paper cassette is empty and the | Load a full paper cassette into the | |
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| paper path sensors do not detect | printer. | |
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| paper. |
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5 | end of roll at supply | Printer has run out of paper and the | Remove the tail end of the paper at | |
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| tail end of the paper has been | the supply door and load a full supply | |
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| rewound to the paper supply area. | cassette into the printer. | |
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6 | paper already loaded | “Load Paper” was selected when | Solution not required. | |
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| paper was already loaded. |
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7 | supply door open, | The paper supply door was left | Close the paper supply door. | |
| please close | open. |
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8 | front door open, please | The front door was left open. | Close the front door. | |
| close |
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9 | back door open, please | The back door was left open. | Close the back door. | |
| close |
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11 | sheet detected in sheet | • The processor is not ready to | • Check that the processor fully | |
| xport | accept paper. | takes a sheet of paper and | |
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| reinitialize the printer. | |
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| • A paper jam has occurred. | • Check for a paper jam in the sheet | |
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| • The printer was reinitialized | transport area. | |
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| while paper was being fed into | CAUTION: Always pull the | |
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| the processor. | sheet of paper out from the | |
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| processor to avoid bringing | |
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| chemicals into the printer. | |
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| • If problem continues, call for | |
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| service. | |
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12 | motor busy | A low level motor move command | Wait for the motor move to complete | |
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| was issued while the timer motor | or stop the motor and reissue the | |
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| was in use. | command. | |
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13 | motor setup invalid | A low level motor move command | Wait for the motor move to complete | |
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| was issued while the timer motor | or stop the motor and reissue the | |
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| was in use. | command. | |
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14 | bad printer state | The printer cannot execute the | Reinitialize the printer. | |
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| requested command. |
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September 2000 |
