Getting Additional Help, Asia/Pacific Region | Kodak 20P specification

Diagnostics and Troubleshooting

Getting Additional Help

Your Kodak Sales Representative is the best source for information about the KODAK PROFESSIONAL LED II Printer 20P and the KODAK PROFESSIONAL LED II Processor.

In addition, technical support is also available in the United States. Call Kodak’s

Technical Assistance Center at 1-800-3Kodak3 from 8:00 a.m. to 11:00 p.m.

Eastern Standard Time on regular business days.

Have your printer’s K-Number ready. The K-Number label is attached to the front of the printer, next to the operator control panel.

Help numbers for the Asia/Pacific and European regions are listed below.

Asia/Pacific Region

Country	Country Code	Helpline Number


Australia	61	1800-034487

Hong Kong	85	2-5649387

Indonesia	62	21-430-4527

Japan	81	0120-451-881

Korea	82	02-708-5471-4

Malaysia	60	3-757-2722

New Zealand	64	0800500135

Philippines	63	2-816-67-18

Singapore	65	4769-688

Taiwan	88	6-2-893-8234

Thailand	66	2-271-3040-x396

European Region

Country	Country Code	Helpline Number


Belgium	32	02/2632400

Denmark	45	43/717111

Finland	358	90/87071

France	33	1/4989-0083

Germany	49	0711/406-5561

Italy	39	02/66028454

Netherlands	31	03405/99704

Norway	47	02/818181

Spain	34	91/6267100

Sweden	46	08/58023663

UK	44	044261122 Ext.44239

September 2000

5-27

Image 117

Kodak 20P manual Getting Additional Help, Asia/Pacific Region, Country Country Code Helpline Number, European Region

Contents

Operator’s Guide Part No B6191 Page Regulatory Information Radio Frequency InterferenceEuropean Union EU, CE Marking, EMC Safety Regulations Environmental Regulations Warranty Period Warranty Information Table Of Contents Viii September Loading the Defaults and Changing the Configuration Monthly Maintenance Advanced Features of the LED II Calibration Software Source Directory Preferences Dialog Box System Operating Procedures- provides an overview Using This GuideDiagnostics and Troubleshooting- provides an error Ordering Equipment, Accessories, and Supplies Software Included with the Printer About Other Publications Product Literature Getting Help from KodakPage Product Description Scsi InterfaceKodak Professional LED II Printer 20P Equipment Overview Installation and ServiceKodak Professional LED II Processor Front View Rear View Page Starting up the Processor Circuit breaker switch Overflow pipe Starting up the Printer Calibrating the Printer To calibrate the printerCalibrate icon Using the System Send LUT to Printer screen appears Using the Densitometer to Read Densities Obtaining DensitiesObtaining Densities from a File Completing the Calibration Using the System Making Prints Shutting down the processor for service Shutting Down the ProcessorTop cover Light tight cover Splash guard Top rollers Shutting Down the Printer Using the System System Operating Procedures Operating the Printer Time of day LED indicator Current status Lights LCD displayOperator Control Panel Key Is in the Offline mode Key/Light Key /LED Description/Function Indicator Light Cancelling Jobs Printer Offline FeatureTo cancel all jobs waiting to be printed Printing Deferred or Buffered Jobs Status Message/Printer State Definition Status Messages Loading Paper Into the Supply Cassette Removing the Supply CassetteSupply cassette Cassette clamp Paper supply door Loading Paper into the Supply Cassette Cardboard core Detent Screw lock Installing the Supply Cassette Supply cassette lockPaper supply door Knife Chad area Sheet transport Door Shelf Emulsion image side of paper Plate Cassette clamp Slot Square Paper alignment Reaching the End of the Roll of Paper Removing the Chad Storing Paper Using the Soft Shutdown FeatureHandling and Storing the Paper Chad area Sheet transport Door Shutdown and Restart Accessing the Printer FeaturesUnload Supply Selecting Scsi Ports Managing a Modem Resetting the Modem PortSelecting the Target Pad Read Options Checking for a Modem Setting the Paper Length Setting the Printer Time and DateSetting the Current Time Setting the Current Date Inches Selecting the Slug Width for the Paper Setting the Page Starts Value Paper Size Image Width in Pixels Producing Borderless Prints Distance a Cut edge Distance B Accessing the Software Version Number Setting the Copyright Detection FeatureHost Select Always On Always Off Resetting the Parameters Resetting the DefaultsResetting the Printing LUTs Resetting the Copyright Detection LUTs Changing the Units of Measurement for Paper Sizes About PrintingImage Size Buffered and Unbuffered Jobs or Immediate Deferred Printing Deferred or Buffered Jobs Host Software Functions Supported by the PrinterBar Coding Pixel Doubling Set Mode View ModeCalibrate Mode Min Max Mode SET Status Messages OCP On/Off Light On/off light switch Operator Key Service Feature Operational ModesMode Key switch lock Adjusting the Key Switch Lock Processing a Control Strip Viewing the Current Time Setting Viewing/Setting the Processor Time and Date Setting the On/Off Times Viewing/Setting the Seven-Day TimerViewing the Software Identification Viewing the On/Off Times Calibrating the Temperatures Viewing/Setting the TemperaturesResetting the Min Max Temperatures Viewing the Temperature Settings Calibrating the Replenishment Flow Rate Viewing/Setting Replenishment Settings Managing the Development Time Setting the Development TimeEntering the Flow Rate Viewing the Development Time Selecting the Processor Setup Viewing the Processor SetupManaging the Material Sensors Displaying the Min Max Development Time Controlling the Processor Drive Computer Reset Changing the Metric/Fahrenheit Mode Changing the Wash/Stabilizer Setup Setting the Development Time Tolerance Setting the Chemical Temperature ToleranceClearing Error Conditions Page Maintaining the Equipment Maintaining the Printer Daily MaintenanceRemoving the Chad Calibrating the Printer Replacing the Air Filter Periodic Maintenance Maintaining the Processor Chemistry LevelsReplenishment and Effluent Chemical Levels Cleaning the Crossover Assemblies Operational Checks Testing Weekly Maintenance Checking the Tension of the Main Drive ChainChecking the Circulation Cleaning the Crossover Assemblies and Transport Racks Preventing Algae for Wash Configuration Cleaning the Feed Table and the Processor Entrance Sensors Checking the Fittings for Leaks Replacing Chemical and Wash Filters Checking the Temperature of the Solutions Monthly MaintenanceChecking and Adjusting the Speed of the Processor Main Drive Chain Cleaning the Tank and Dryer Cover Cleaning Chemical Residue Buildup Cleaning the Processor TanksTo clean the processor tanks Developer/Replenisher Ektacolor RA Developer/Replenisher RT Adding New Chemistry Tank/Dryer Temperature Replenishment Rate Recommended Processor SettingsReplenisher Additives High Paper Utilization Over 300 sq/ft per dayPage Diagnostics and Troubleshooting Manual or Automatic Reinitialization Printer Error Messages Printer Paper Path Knife assemblyFlop preventer knob Metering Roller Knob Error Error Message Possible Cause Possible Solution Code Printer Error Messages Error Error Message Possible Cause Possible Solution Code Error Error Message Possible Cause Possible Solution Code Error Error Message Possible Cause Possible Solution Code Bad checksum RAM test failed at powerup Call for service 132 Miscellaneous Printer Error Messages Clearing Printer Paper Jams Visible Sheet transport area Not visibleNot visible and a paper jam Observation Possible Cause Possible Solution Troubleshooting Observable Errors Become damaged Damaged vacuum reduction Insert was installed Tighten the clamps and compression fittings Latch Additional Troubleshooting Tips for the Printer Error Possible Cause Possible Solution Message Processor Error Messages Clearing Error Messages Clearing a Reset MessageFunction keys Clearing Processor Paper Jams Clearing Drive Errors Calibration Troubleshooting Additional Troubleshooting Tips for the ProcessorCalibration Graph Lockedfilename Calibration Error Codes Devicename Printer devicename Column, value value is Directorydirectory Error Number of patches Error Message Possible Cause/Subsystem Possible Solution Non-Numeric Error Messages Asia/Pacific Region Getting Additional HelpCountry Country Code Helpline Number European RegionPage Accessories SuppliesQty/Size Catalog Number Metric Paper Standard U.S. PaperSurface Size Types Surface Size Type Processor Chemicals PublicationsQty/Size Part Number Catalog Number Page Dimensions and Weight Printer/Processor SpecificationsAcoustic Specifications Width Length Weight Operator and Service Access Site RequirementsFloor Requirements Plumbed Processors Water Supply PlumbingPlumbed Processors Waste Water and Effluents Unplumbed Processors Nominal Voltage/Frequency Voltage Range Power Consumption ElectricalProcessor 208 Power Cords Power OutletsPrinter Processor Line Frequency Power Receptacles U.S. and Canada20P/20R 20P Printer Power Receptacles Europe Processor Power Receptacles Europe Line Voltage Operating Environment Temperature Relative Humidity Altitude Lighting MaximumVenting the Processor Air conditioning requirements Maximum Environmental Temperature Wash Chemical Processor Humidity SpecificationsWash Chemicals Telephone line Scsi Cable System Requirements Installing the Calibration SoftwareMacintosh Version Windows NT Version Installation Procedure Macintosh Version and Windows NT VersionContinue For Windows NT systems, select one of the following Kodak Device Calibration Software Application Window DefinitionsWindow Area Description Menu Function Icon/Key Availability Description Access Starting the Kodak Device Calibration Software Adding a DeviceMacintosh Version Windows NT Version Additional Calibration Information To change the log settings for the Kodak Device Calibration Editing the Log SettingsDevice Setting Options Edit icon All devices must be deselected Edit icon Device icon Updating a Device Cut icon Device icon Deleting a Device Viewing Graphs Advanced Features of the LED II Calibration Software Value Graph Difference Graph To view calibration graphs History Graph Sending LUTs Graphs iconTo send a LUT to the Printer Send LUT icon Sending Targets To send a test target to the printerSend Test Target icon Click the Send Test Target icon Windows NT Version To edit the calibration configuration Editing the Calibration Configuration Edit icon Edit Configuration Screen for Macintosh Systems Procedure Description Attribute Editing Information on the Procedure Tab To edit the configuration information on the Procedure tab Density Source Description Attribute Editing Information on the Density Source Tab To edit the configuration information on the Aim tab Printers only. Only use this feature as instructed by KodakEditing Information on the Aim Tab Attribute Description Editing Information on the History Tab To edit the configuration information on the History tab Editing Information on the Paper Tab Editing DP2 Information Windows NT Systems Editing Kpis Information Macintosh Systems Additional Calibration Information Completing the Edit Configuration File Formats Creating a Density File for Use with CalibrationDensityDataRaw Technet Format Example Installing the Densitometer To install the densitometerHost System Default Port Page Hardware Requirements Installing the IPS SoftwareSoftware Requirements Communication Channels Installing the Software Using the Image Print ServerInserting Images into the Print Queue Source Directory Insertion Menu Bar Insertion Suspending and Resuming Failed JobsAttended Operation Enqueue Example Using the Image Print Server Software Kodak Professional Image Print Server Main Window Dialog Boxes and Print Options Option Descriptions Menu Access Button Icon Description/Function Option Descriptions Enqueue Dialog Box Source Directory Preferences Dialog Box File Format Details Initialize Default Parameters Dialog BoxSupported Tags LZW Compression Installing the Export Module Appendix E Using the Photoshop Export Module Using the Photoshop Export Module Photoshop Printing Images To select another printer Using the Photoshop Export Module Kodak LED Main Dialog Box Other options Punch Attributes Select an LED Printer Dialog Box Layout Attributes Printer Status Dialog Box Troubleshooting Error messagesGeneral error messages On-Line Pages Deferred appears, But Jobs Are Not Printing Other ProblemsPage Index Kpis tab C-29to C-31paper tab C-27procedure tab C-22 Index Sending C-15to C-16 IPS Index-4 LUTs C-15to C-16 Chad 3-14,4-2supply cassette Index-6 Page Kodak Canada INC