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Kodak 20P Getting Additional Help, Diagnostics and Troubleshooting, Asia/Pacific Region, Country

Models: 20P

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Getting Additional Help

Diagnostics and Troubleshooting

Getting Additional Help

Your Kodak Sales Representative is the best source for information about the KODAK PROFESSIONAL LED II Printer 20P and the KODAK PROFESSIONAL LED II Processor.

In addition, technical support is also available in the United States. Call Kodak’s

Technical Assistance Center at 1-800-3Kodak3 from 8:00 a.m. to 11:00 p.m.

Eastern Standard Time on regular business days.

Have your printer’s K-Number ready. The K-Number label is attached to the front of the printer, next to the operator control panel.

Help numbers for the Asia/Pacific and European regions are listed below.

Asia/Pacific Region

Country	Country Code	Helpline Number


Australia	61	1800-034487

Hong Kong	85	2-5649387

Indonesia	62	21-430-4527

Japan	81	0120-451-881

Korea	82	02-708-5471-4

Malaysia	60	3-757-2722

New Zealand	64	0800500135

Philippines	63	2-816-67-18

Singapore	65	4769-688

Taiwan	88	6-2-893-8234

Thailand	66	2-271-3040-x396

European Region

Country	Country Code	Helpline Number


Belgium	32	02/2632400

Denmark	45	43/717111

Finland	358	90/87071

France	33	1/4989-0083

Germany	49	0711/406-5561

Italy	39	02/66028454

Netherlands	31	03405/99704

Norway	47	02/818181

Spain	34	91/6267100

Sweden	46	08/58023663

UK	44	044261122 Ext.44239

September 2000

5-27

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Kodak 20P Getting Additional Help, Diagnostics and Troubleshooting, Asia/Pacific Region, Country Code, Helpline Number

Contents

Part No. 6B6191 Operator’s GuideKODAK PROFESSIONAL LED II Printer 20P KODAK PROFESSIONAL LED II ProcessorEastman Kodak Company, Regulatory Information Radio Frequency InterferenceEuropean Union EU, CE Marking, EMC Safety Regulations Environmental Regulations Warranty Period Warranty InformationWarranty Repair Coverage How to Obtain ServiceSeptember Table Of Contents3-15 viiiSeptember September 3-36September 4-11September B-10Installing the IPS Software About This Guide Using This GuideDiagnostics and Troubleshooting—providesan error Ordering Equipment, Accessories, and SuppliesAbout Other Publications Software Included with the PrinterAbout This Guide Product Literature Getting Help from KodakPage Product Description 1 IntroductionSCSI Interface KODAK PROFESSIONAL LED II Printer 20PEquipment Overview Installation and ServiceKODAK PROFESSIONAL LED II Processor Front Viewprocessorconnector ports back door Rear ViewIntroduction operator control panel for thePage 2 Using the System Starting up the Processorcircuit breaker switch Starting up the Printer Using the Systemoverflow pipe Using the System Calibrating the PrinterTo calibrate the printer Calibrate iconGo icon This icon highlights after you select Go Using the SystemThe Send LUT to Printer screen appears Using the SystemObtaining Densities Using the Densitometer to Read DensitiesObtaining Densities from a File Using the SystemUsing the System Completing the Calibrationa.Click OK The following list of options appears Using the SystemMaking Prints Using the SystemSeptember Using the System Shutting Down the ProcessorShutting down the processor for service top cover light tight coverShutting Down the Printer Using the Systemsplash guard top rollers Using the System 2-12September 3 System Operating Procedures Operator Control Panel Operating the PrinterSystem Operating Procedures LED indicatorSystem Operating Procedures OCP Key/Light DescriptionsIndicator Light Cancel KeyCancelling Jobs Printer Offline FeaturePrinting Deferred or Buffered Jobs MenuSystem Operating Procedures Status MessagesStatus Message/Printer State DefinitionRemoving the Supply Cassette Loading Paper Into the Supply CassetteSystem Operating Procedures supply cassette cassette clamp paper supply doorSystem Operating Procedures Loading Paper into the Supply Cassetteold core and core support assembly felt felt screw adjuster cardboard core gear screw lockcardboard core System Operating Proceduresdetent CAUTION: Do not overtighten the screw locksidecore support assembly side without the gear System Operating Proceduresscrew lock lead edge of the paper slotted openingSystem Operating Procedures Installing the Supply Cassettesupply cassette lock paper supply door knife chad area9.Press Start on the OCP System Operating Proceduressquare System Operating Procedurespaper alignment guideReaching the End of the Roll of Paper System Operating Proceduresdeflector paper shoe exit roller knob Removing the Chad Storing Paper Using the Soft Shutdown FeatureHandling and Storing the Paper System Operating ProceduresShutdown and Restart Accessing the Printer FeaturesUnload Supply Selecting SCSI PortsManaging a Modem Resetting the Modem PortSelecting the Target Pad Read Options Checking for a ModemSetting the Paper Length Setting the Printer Time and DateSetting the Current Time Setting the Current DateSystem Operating Procedures Selecting the Slug Width for the Paper0.125 inches 0.125 inchesSystem Operating Procedures Setting the Page Starts ValueSystem Operating Procedures Producing Borderless PrintsPaper Size Image Width in Pixelsdistance A cut edge distance B cut edge System Operating ProceduresSetting the Copyright Detection Feature Accessing the Software Version NumberSystem Operating Procedures Host SelectResetting the Parameters Resetting the DefaultsResetting the Printing LUTs Resetting the Copyright Detection LUTsChanging the Units of Measurement for Paper Sizes About PrintingImage Size Buffered and Unbuffered Jobs or Immediate andPrinting Deferred or Buffered Jobs Host Software Functions Supported by the PrinterBar Coding Pixel DoublingView Mode Operating the ProcessorSet Mode Calibrate ModeIndicator Light System Operating Proceduresilluminates when the Time screen is active OCP Key/Light DescriptionsSystem Operating Procedures Status MessagesIndicator Light Key/LightOCP On/Off Light System Operating Procedureson/off light switch System Operating Procedures Operational ModesService FeatureSystem Operating Procedures Adjusting the Key Switch Lockkey switch lock key switchSystem Operating Procedures Processing a Control Stripcontrol strip feedViewing the Current Time Setting Viewing/Setting the Processor Time and DateSetting the Current Time Setting the Current DateSetting the On/Off Times Viewing/Setting the Seven-DayTimerViewing the Software Identification Viewing the On/Off TimesCalibrating the Temperatures Viewing/Setting the TemperaturesResetting the Min Max Temperatures Viewing the Temperature SettingsSetting the Chemical Replenishment Rate Viewing/Setting Replenishment SettingsSetting the Wash Replenishment Rate Calibrating the Replenishment Flow RateManaging the Development Time Setting the Development TimeEntering the Flow Rate Viewing the Development TimeSelecting the Processor Setup Viewing the Processor SetupManaging the Material Sensors Displaying the Min Max Development TimeResetting the Processor Computer ResetControlling the Processor Drive Turning the Drive OnChanging the Metric/Fahrenheit Mode Changing the Wash/Stabilizer SetupSystem Operating Procedures •development time •temperature settingsSetting the Chemical Temperature Tolerance Setting the Development Time ToleranceClearing Error Conditions System Operating ProceduresPage 4 Maintaining the Equipment Maintaining the Printer Daily MaintenanceRemoving the Chad Calibrating the PrinterReplacing the Air Filter Periodic MaintenanceMaintaining the Equipment shoe front doorChemistry Levels Maintaining the ProcessorReplenishment and Effluent Chemical Levels Daily MaintenanceCleaning the Crossover Assemblies Maintaining the EquipmentSeptember Operational Checks TestingMaintaining the Equipment SeptemberChecking the Tension of the Main Drive Chain Weekly MaintenanceChecking the Circulation Maintaining the Equipmentcrossover assembly sock transport rack Preventing Algae for Wash ConfigurationMaintaining the Equipment splash guard top rollers1.Remove •top cover •light tight cover Maintaining the Equipment•developer entrance guide top cover light tight coverChecking the Fittings for Leaks Replacing Chemical and Wash FiltersMaintaining the Equipment chemical/ wash filterChecking the Temperature of the Solutions Monthly MaintenanceChecking and Adjusting the Speed of the Processor Main Drive ChainMaintaining the Equipment Cleaning the Tank and Dryer Covertank and dryer cover 4-12Cleaning the Processor Tanks Cleaning Chemical Residue BuildupPeriodic Maintenance To clean the processor tanksAdding New Chemistry Maintaining the EquipmentDeveloper: FRESH START EKTACOLOR RA Developer RT Temperature Recommended Processor SettingsTemperature Maintaining the EquipmentPage 5 Diagnostics and Troubleshooting Printer Error Messages Manual or Automatic ReinitializationDiagnostics and Troubleshooting Diagnostics and Troubleshooting Printer Paper Pathknife assembly CAUTION: Do not use sharp objects on the shoeDiagnostics and Troubleshooting Printer Error MessagesError Error MessageError Diagnostics and TroubleshootingError Message Possible SolutionError Diagnostics and TroubleshootingError Message Possible SolutionError Diagnostics and TroubleshootingError Message Possible SolutionError Diagnostics and TroubleshootingError Message Possible SolutionError Diagnostics and TroubleshootingError Message Possible SolutionDiagnostics and Troubleshooting Miscellaneous Printer Error MessagesError Error MessageDiagnostics and Troubleshooting Clearing Printer Paper JamsDo not use sharp objects when clearing paper jams visibleDiagnostics and Troubleshooting Troubleshooting Observable ErrorsPossible Solution ObservationPossible Solution Diagnostics and TroubleshootingObservation Possible CausePossible Solution Diagnostics and TroubleshootingObservation Possible CauseDiagnostics and Troubleshooting Additional Troubleshooting Tips for the PrinterPossible Solution ObservationDiagnostics and Troubleshooting Processor Error MessagesError Possible SolutionClearing a Reset Message Clearing Error MessagesDiagnostics and Troubleshooting LCD displayClearing Drive Errors Clearing Processor Paper JamsDiagnostics and Troubleshooting Additional Troubleshooting Tips for the Processor Calibration TroubleshootingCalibration Graph Diagnostics and TroubleshootingDiagnostics and Troubleshooting Calibration Error CodesError Error Code /StatusError Diagnostics and TroubleshootingError Code /Status Possible SolutionError Diagnostics and TroubleshootingError Code /Status Possible SolutionError Diagnostics and TroubleshootingError Code /Status Possible SolutionError Diagnostics and TroubleshootingError Code /Status Possible SolutionError Diagnostics and TroubleshootingError Code /Status Possible SolutionDiagnostics and Troubleshooting Non-NumericError MessagesError Message Possible SolutionDiagnostics and Troubleshooting Getting Additional HelpAsia/Pacific Region CountryPage Appendix A Ordering Supplies AccessoriesSupplies ItemMetric Paper Standard U.S. PaperOrdering Supplies ItemPublications Processor ChemicalsOrdering Supplies ItemPage Printer/Processor Specifications Appendix B: SpecificationsDimensions and Weight Acoustic SpecificationsSite Requirements Operator and Service AccessFloor Requirements SpecificationsSpecifications PlumbingPlumbed Processors – Water Supply Plumbed Processors – Waste Water and EffluentsSpecifications ElectricalPower Nominal Voltage/FrequencyPower Outlets Power CordsSpecifications PrinterLine Frequency Power Receptacles U.S. and CanadaSpecifications PRINTERSpecifications Printer Power Receptacles EuropeSpecifications Processor Power Receptacles EuropeSpecifications Line VoltageVenting the Processor Operating EnvironmentSpecifications TemperatureWash Chemicals Processor Humidity SpecificationsTelephone line DensitometerSpecifications SCSI CableAppendix C: Additional Calibration Information Installing the Calibration SoftwareSystem Requirements MACINTOSH VersionAdditional Calibration Information Installation ProcedureMACINTOSH Version WINDOWS NT Version6.Select the installation type For Macintosh systems, select Easy InstallAdditional Calibration Information Application Window Definitions Kodak Device Calibration SoftwareMenu bar Device icon this appears when you add Additional Calibration InformationAdditional Calibration Information AccessMenu FunctionAdding a Device Starting the Kodak Device Calibration SoftwareAdditional Calibration Information MACINTOSH VersionThe Create a New Device dialog box appears Additional Calibration InformationDevice Setting Editing the Log SettingsAdditional Calibration Information Edit icon All devices must be deselectedDevice Setting Updating a DeviceAdditional Calibration Information Edit icon Device iconAdditional Calibration Information Deleting a DeviceCut icon Device icon SeptemberAdditional Calibration Information Viewing GraphsAdditional Calibration Information Value GraphC-12 SeptemberDifference Graph Additional Calibration InformationC-13 Additional Calibration Information History GraphTo view calibration graphs SeptemberAdditional Calibration Information Sending LUTsGraphs icon To send a LUT to the PrinterThe LED Calibration Application screen appears Additional Calibration InformationSend LUT icon 2.Click the Send LUT iconAdditional Calibration Information Sending TargetsTo send a test target to the printer Send Test Target iconWINDOWS NT Version Additional Calibration InformationC-18 To edit the calibration configuration Editing the Calibration ConfigurationMACINTOSH Version Additional Calibration InformationAdditional Calibration Information Edit Configuration Screen for WINDOWS NT SystemsEdit icon SeptemberAdditional Calibration Information Edit Configuration Screen for MACINTOSH SystemsProcedure Editing Information on the Procedure TabAdditional Calibration Information DescriptionC-23 Additional Calibration InformationAdditional Calibration Information Editing Information on the Density Source TabDensity Source DescriptionAdditional Calibration Information Editing Information on the Aim TabAttribute DescriptionAdditional Calibration Information Editing Information on the History TabAttribute DescriptionAdditional Calibration Information Editing Information on the Paper TabAttribute DescriptionAdditional Calibration Information Editing DP2 Information WINDOWS NT SystemsAttribute DescriptionAdditional Calibration Information Editing KPIS Information Macintosh SystemsAttribute Description2.To change the directory for the KPIS file Additional Calibration InformationCompleting the Edit Configuration Additional Calibration InformationC-31 File Formats Creating a Density File for Use with CalibrationDensityDataRaw TECHNET Format Additional Calibration InformationTo install the densitometer Installing the DensitometerDefault Port Additional Calibration InformationPage Installing the IPS Software Appendix D: Using the Image Print Server SoftwareHardware Requirements Software RequirementsInstalling the Software Using the Image Print ServerInserting Images into the Print Queue Source Directory InsertionFailed Jobs Suspending and ResumingAttended Operation Using the Image Print Server SoftwareEnqueue Example Using the Image Print Server SoftwareSeptember The Enqueue dialog box appears Using the Image Print Server SoftwareUsing the Image Print Server Software Dialog Boxes and Print OptionsKODAK PROFESSIONAL Image Print Server Main Window SeptemberUsing the Image Print Server Software Option DescriptionsMenu Access ButtonEnqueue Dialog Box Option DescriptionsUsing the Image Print Server Software Source Directory Preferences Dialog Box Using the Image Print Server SoftwareOption Descriptions File Format Details Initialize Default Parameters Dialog BoxSupported Tags LZW CompressionInstalling the Export Module Appendix E: Using the PHOTOSHOP Export ModuleHardware Requirements Software RequirementsInstalling the Software Using the PHOTOSHOP Export Module1.Open the Adobe Photoshop folder on your computer Using the PHOTOSHOP Export Module Printing ImagesTo select another printer Using the PHOTOSHOP Export Module1. Click Select The Select a KODAK LED Printer dialog box appearsThe KODAK LED Printer main dialog box appears Using the PHOTOSHOP Export ModuleUsing the PHOTOSHOP Export Module KODAK LED Main Dialog BoxDialog Boxes and Print Options Option DescriptionsOther options Punch AttributesUsing the PHOTOSHOP Export Module Option DescriptionsSelect an LED Printer Dialog Box Page Layout AttributesUsing the PHOTOSHOP Export Module Option DescriptionsPrinter Status Dialog Box Using the PHOTOSHOP Export ModuleOption Descriptions Error messages TroubleshootingGeneral error messages Using the PHOTOSHOP Export ModuleOther Problems Using the PHOTOSHOP Export ModuleThe selected printer is not available Page Index Index sending C-15 to C-16 IndexIndex Index chad 3-14, 4-2 supply cassetteLUTs C-15 to C-16 Index Page Eastman Kodak Company KODAK CANADA INC Toronto, Ontario M6M CanadaEastman Kodak Company, Printed in U.S.A