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| Diagnostics and Troubleshooting |
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Observation | Possible Cause | Possible Solution |
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The supply or takeup door | The latch on the door was pushed in | Pull the latch back to its normal position with |
will not close. | (flush with the door) when the door | scissors and close the door with a normal |
| was closed with too much force. | amount of force. |
latch
Additional Troubleshooting Tips for the Printer
•Check that the processor is turned ON and warmed up prior to printing.
•Turn on the processor drive for 30 minutes before printing.
•Be careful to correctly load, seat, and thread the paper into the paper cassettes.
•Be careful to correctly close all doors prior to printing. If doors are ajar or if interlock switches are not closed, the printer will not print.
•The error “sheet detected in sheet xport” may appear after reinitializing the printer if the printer was in the process of sending paper into the processor. If this occurs, wait until the sheet has been fully fed into the processor and then reinitialize the printer again.
•If the printer indicates that it is reinitializing after an error occurs and you have not opened a door (but you do not hear the normal sounds of reinitialization for up to 2 minutes) the printer may be waiting for the sheet to go into the processor before attempting to reinitialize. Do not attempt to reinitialize the printer again.
•Before connecting or disconnecting the SCSI cable or terminator, turn off the power for the printer and the host computer. Also, if you replace the SCSI cable, remove the Ferrite bead from the existing SCSI cable and install it on the new SCSI cable.
September 2000 |
