Kodak 20P manual Diagnostics and Troubleshooting, Observation, Possible Cause, Possible Solution

		Diagnostics and Troubleshooting
Observation	Possible Cause	Possible Solution
The vacuum reduction	• The vacuum reduction insert was	Properly install an undamaged vacuum
insert is damaged and	not installed properly and has	reduction insert.
causing noise in the printer.	become damaged.
	• A damaged vacuum reduction
	insert was installed.
The paper is being creased	The lead edge of the paper has not	1. Pull the paper out of the printer from the
and crumpled when	been squarely trimmed and is being	paper supply area.
feeding into the printer.	pulled at an angle or unevenly or it is	2. Recut the lead edge of the paper squarely.
	being loaded at an angle into the	3. Reload the paper. Wait for a message and
	rollers.	then push the paper evenly and slowly.
		NOTE: If necessary, remove the curl in the
		paper by rolling the paper on an empty
		core in the opposite direction of the
		curl.
The paper jams repeatedly.	Small strips or pieces of paper are	Remove small pieces of paper from the printer.
	caught in the printer from the
	previous paper jam.
The prints have not been	Strips of paper are caught in the	Remove the strips of paper from the knife area.
cut correctly.	knife area.
The borders on the prints	The slug width is not correctly set.	Reset the slug width, see “Selecting the Slug
are not the right size.		Width for the Paper” on page 3-18.
	The host software’s image	Refer to the instructions for the host software.
	positioning is not correct.
	The page start parameter may be	See the information for “Page Starts” in
	incorrect.	the“Setting the Page Starts Value” on
		page 3-19.
The edge(s) of the prints	• The paper is not loaded correctly	1. Reload the paper in the paper cassette.
are damaged and the	in the paper cassette.	2. Position the paper cassette on the pin of the
image is skewed.	• The paper cassette clamp is not	shelf.
	secured correctly.	3. Close the cassette clamp to lock the paper
	• The paper cassette was not	cassette into position.
	aligned with the pin when	NOTE: Always carry the paper cassette with
	installed on the shelf.	two hands to prevent the paper from
	• The paper cassette was not	sliding to one end or “telescoping”.
	picked up or carried correctly and	4. When loading paper into the printer:
	the paper has “telescoped”.	• cut the corners of the lead edges of the
		paper at a 45o angle
		• wait for a message to feed
		• push the paper slowly into the printer’s
		rollers, keeping the paper taut between
		the cassette and the rollers.
		NOTE: Push the paper evenly so that the
		paper remains flat and does not buckle
		and do not push the paper too hard
		against the paper alignment guide.

September 2000 5-13