Kodak 20P Diagnostics and Troubleshooting, Error Message, Possible Cause, Possible Solution

Diagnostics and Troubleshooting

Error	Error Message	Possible Cause	Possible Solution
Code
65	proc stopped taking	The paper did not disappear from	• Clear a paper jam from sheet
	sheet	the sheet transport area within the	transport (chad) area. See
		expected amount of time. An error	"Clearing Printer Paper Jams" on
		may have occurred in the	page 5-11.
		processor.	• Wait a few minutes for the error
			condition to be corrected.
			• Reinitialize the printer and call for
			service.
66	paper jam in shoe	Jam detect sensor detected	Remove jammed paper and reload
		jammed paper at the shoe	the paper.
		entrance.
67	rotor not up to speed	An obstruction in the shoe area	Wait for at least 1 minute, then clear
		prevented the rotor from achieving	the obstruction in the shoe and
		the correct speed in the expected	confirm that all doors are closed.
		amount of time.
68	xltr hard limit detected	Either the front or back hard limit	• Move the translator off the front or
		switch was actuated.	back hard limit switch. Use the
			translator knob.
			• Call for service.
69	unexpected xlator front	The translator front limit switch was	Confirm that all doors are closed and
	limit	detected unexpectedly.	reinitialize the printer.
70	xlator front limit not	The translator front limit switch was	Confirm that all doors are closed and
	detected	not detected after moving translator	reinitialize the printer.
		to the front of the printer.
71	unexpected xlator back	The translator back limit switch was	Confirm that all doors are closed and
	limit	detected unexpectedly.	reinitialize the printer.
72	xlator back limit not	The translator back limit switch was	Confirm that all doors are closed and
	detected	not detected after moving translator	reinitialize the printer.
		to the back of the printer.
74	paper present not	Paper was detected at the	Check that the paper is loaded and
	detected	11 and 20 inch paper sensors but	threaded properly.
		not at the 10 inch paper sensors.
75	unexpected 11 inch	Paper was detected at the	Check that the paper is loaded and
	paper	11 inch paper sensor but not at the	threaded properly.
		10 or 20 inch paper sensors.
76	11 inch paper not	Paper was detected at the	Check that the paper is loaded and
	detected	10 inch paper, 20 inch paper, shoe	threaded properly.
		entrance and the knife sensors but
		not at the 11 inch paper sensor.
79	unexpected paper at	Paper was detected at the shoe	Remove any paper from the shoe.
	shoe entr	entrance sensor but not at the
		paper width sensor.
77	unexpected 20 inch	Paper was detected at the	Check that the paper is loaded and
	paper	20 inch paper sensor but not at the	threaded properly.
		10 inch or 11 inch paper sensors.

5-6 September 2000