Diagnostics and Troubleshooting | Kodak 20P instruction

5 Diagnostics and Troubleshooting

This chapter describes the error messages for the KODAK PROFESSIONAL LED II Printer 20P and the KODAK PROFESSIONAL LED II Processor and offers information for troubleshooting. The information in this chapter includes:

Printer Error Messages	5-2
Manual or Automatic Reinitialization	5-2
Printer Paper Path	5-3
Printer Error Messages	5-4
Miscellaneous Printer Error Messages	5-10
Clearing Printer Paper Jams	5-11
Troubleshooting Observable Errors	5-12
Additional Troubleshooting Tips for the Printer	5-15
Processor Error Messages	5-16
Clearing Error Messages	5-17
Clearing a Reset Message	5-17
Clearing Processor Paper Jams	5-18
Clearing Drive Errors	5-18
Additional Troubleshooting Tips for the Processor	5-19
Calibration Troubleshooting	5-19
Calibration Graph	5-19
Calibration Error Codes	5-20
Non-Numeric Error Messages	5-26
Getting Additional Help	5-27

September 2000

5-1

Image 91

Kodak 20P manual Diagnostics and Troubleshooting

Contents

Operator’s Guide Part No B6191 Page Radio Frequency Interference Regulatory InformationEuropean Union EU, CE Marking, EMC Safety Regulations Environmental Regulations Warranty Period Warranty Information Table Of Contents Viii September Loading the Defaults and Changing the Configuration Monthly Maintenance Advanced Features of the LED II Calibration Software Source Directory Preferences Dialog Box Ordering Equipment, Accessories, and Supplies Using This GuideSystem Operating Procedures- provides an overview Diagnostics and Troubleshooting- provides an error Software Included with the Printer About Other Publications Product Literature Getting Help from KodakPage Scsi Interface Product DescriptionKodak Professional LED II Printer 20P Front View Installation and ServiceEquipment Overview Kodak Professional LED II Processor Rear View Page Starting up the Processor Circuit breaker switch Overflow pipe Starting up the Printer To calibrate the printer Calibrating the PrinterCalibrate icon Using the System Send LUT to Printer screen appears Obtaining Densities Using the Densitometer to Read DensitiesObtaining Densities from a File Completing the Calibration Using the System Making Prints Shutting Down the Processor Shutting down the processor for serviceTop cover Light tight cover Splash guard Top rollers Shutting Down the Printer Using the System System Operating Procedures Key Time of day LED indicator Current status Lights LCD displayOperating the Printer Operator Control Panel Is in the Offline mode Key/Light Key /LED Description/Function Indicator Light Printing Deferred or Buffered Jobs Printer Offline FeatureCancelling Jobs To cancel all jobs waiting to be printed Status Message/Printer State Definition Status Messages Removing the Supply Cassette Loading Paper Into the Supply CassetteSupply cassette Cassette clamp Paper supply door Loading Paper into the Supply Cassette Cardboard core Detent Screw lock Supply cassette lock Installing the Supply CassettePaper supply door Knife Chad area Sheet transport Door Shelf Emulsion image side of paper Plate Cassette clamp Slot Square Paper alignment Reaching the End of the Roll of Paper Chad area Sheet transport Door Storing Paper Using the Soft Shutdown FeatureRemoving the Chad Handling and Storing the Paper Selecting Scsi Ports Accessing the Printer FeaturesShutdown and Restart Unload Supply Checking for a Modem Resetting the Modem PortManaging a Modem Selecting the Target Pad Read Options Setting the Current Date Setting the Printer Time and DateSetting the Paper Length Setting the Current Time Inches Selecting the Slug Width for the Paper Setting the Page Starts Value Paper Size Image Width in Pixels Producing Borderless Prints Distance a Cut edge Distance B Setting the Copyright Detection Feature Accessing the Software Version NumberHost Select Always On Always Off Resetting the Copyright Detection LUTs Resetting the DefaultsResetting the Parameters Resetting the Printing LUTs Buffered and Unbuffered Jobs or Immediate Deferred About PrintingChanging the Units of Measurement for Paper Sizes Image Size Pixel Doubling Host Software Functions Supported by the PrinterPrinting Deferred or Buffered Jobs Bar Coding Min Max Mode View ModeSet Mode Calibrate Mode SET Status Messages OCP On/Off Light On/off light switch Operational Modes Operator Key Service FeatureMode Key switch lock Adjusting the Key Switch Lock Processing a Control Strip Viewing the Current Time Setting Viewing/Setting the Processor Time and Date Viewing the On/Off Times Viewing/Setting the Seven-Day TimerSetting the On/Off Times Viewing the Software Identification Viewing the Temperature Settings Viewing/Setting the TemperaturesCalibrating the Temperatures Resetting the Min Max Temperatures Calibrating the Replenishment Flow Rate Viewing/Setting Replenishment Settings Viewing the Development Time Setting the Development TimeManaging the Development Time Entering the Flow Rate Displaying the Min Max Development Time Viewing the Processor SetupSelecting the Processor Setup Managing the Material Sensors Controlling the Processor Drive Computer Reset Changing the Metric/Fahrenheit Mode Changing the Wash/Stabilizer Setup Setting the Chemical Temperature Tolerance Setting the Development Time ToleranceClearing Error Conditions Page Maintaining the Equipment Calibrating the Printer Daily MaintenanceMaintaining the Printer Removing the Chad Replacing the Air Filter Periodic Maintenance Chemistry Levels Maintaining the ProcessorReplenishment and Effluent Chemical Levels Cleaning the Crossover Assemblies Operational Checks Testing Checking the Tension of the Main Drive Chain Weekly MaintenanceChecking the Circulation Cleaning the Crossover Assemblies and Transport Racks Preventing Algae for Wash Configuration Cleaning the Feed Table and the Processor Entrance Sensors Checking the Fittings for Leaks Replacing Chemical and Wash Filters Main Drive Chain Monthly MaintenanceChecking the Temperature of the Solutions Checking and Adjusting the Speed of the Processor Cleaning the Tank and Dryer Cover Cleaning the Processor Tanks Cleaning Chemical Residue BuildupTo clean the processor tanks Developer/Replenisher Ektacolor RA Developer/Replenisher RT Adding New Chemistry High Paper Utilization Over 300 sq/ft per day Recommended Processor SettingsTank/Dryer Temperature Replenishment Rate Replenisher AdditivesPage Diagnostics and Troubleshooting Manual or Automatic Reinitialization Printer Error Messages Metering Roller Knob Knife assemblyPrinter Paper Path Flop preventer knob Error Error Message Possible Cause Possible Solution Code Printer Error Messages Error Error Message Possible Cause Possible Solution Code Error Error Message Possible Cause Possible Solution Code Error Error Message Possible Cause Possible Solution Code Bad checksum RAM test failed at powerup Call for service 132 Miscellaneous Printer Error Messages Visible Sheet transport area Not visible Clearing Printer Paper JamsNot visible and a paper jam Observation Possible Cause Possible Solution Troubleshooting Observable Errors Become damaged Damaged vacuum reduction Insert was installed Tighten the clamps and compression fittings Latch Additional Troubleshooting Tips for the Printer Error Possible Cause Possible Solution Message Processor Error Messages Clearing a Reset Message Clearing Error MessagesFunction keys Clearing Processor Paper Jams Clearing Drive Errors Additional Troubleshooting Tips for the Processor Calibration TroubleshootingCalibration Graph Lockedfilename Calibration Error Codes Devicename Printer devicename Column, value value is Directorydirectory Error Number of patches Error Message Possible Cause/Subsystem Possible Solution Non-Numeric Error Messages European Region Getting Additional HelpAsia/Pacific Region Country Country Code Helpline NumberPage Supplies AccessoriesQty/Size Catalog Number Surface Size Type Standard U.S. PaperMetric Paper Surface Size Types Publications Processor ChemicalsQty/Size Part Number Catalog Number Page Width Length Weight Printer/Processor SpecificationsDimensions and Weight Acoustic Specifications Site Requirements Operator and Service AccessFloor Requirements Unplumbed Processors PlumbingPlumbed Processors Water Supply Plumbed Processors Waste Water and Effluents Electrical Nominal Voltage/Frequency Voltage Range Power ConsumptionProcessor 208 Power Outlets Power CordsPrinter Processor 20P Power Receptacles U.S. and CanadaLine Frequency 20P/20R Printer Power Receptacles Europe Processor Power Receptacles Europe Line Voltage Air conditioning requirements Temperature Relative Humidity Altitude Lighting MaximumOperating Environment Venting the Processor Telephone line Processor Humidity SpecificationsMaximum Environmental Temperature Wash Chemical Wash Chemicals Scsi Cable Windows NT Version Installing the Calibration SoftwareSystem Requirements Macintosh Version Macintosh Version and Windows NT Version Installation ProcedureContinue For Windows NT systems, select one of the following Application Window Definitions Kodak Device Calibration SoftwareWindow Area Description Menu Function Icon/Key Availability Description Access Adding a Device Starting the Kodak Device Calibration SoftwareMacintosh Version Windows NT Version Additional Calibration Information Edit icon All devices must be deselected Editing the Log SettingsTo change the log settings for the Kodak Device Calibration Device Setting Options Edit icon Device icon Updating a Device Cut icon Device icon Deleting a Device Viewing Graphs Advanced Features of the LED II Calibration Software Value Graph Difference Graph To view calibration graphs History Graph Graphs icon Sending LUTsTo send a LUT to the Printer Send LUT icon To send a test target to the printer Sending TargetsSend Test Target icon Click the Send Test Target icon Windows NT Version To edit the calibration configuration Editing the Calibration Configuration Edit icon Edit Configuration Screen for Macintosh Systems Procedure Description Attribute Editing Information on the Procedure Tab To edit the configuration information on the Procedure tab Density Source Description Attribute Editing Information on the Density Source Tab Attribute Description Printers only. Only use this feature as instructed by KodakTo edit the configuration information on the Aim tab Editing Information on the Aim Tab Editing Information on the History Tab To edit the configuration information on the History tab Editing Information on the Paper Tab Editing DP2 Information Windows NT Systems Editing Kpis Information Macintosh Systems Additional Calibration Information Completing the Edit Configuration Example Creating a Density File for Use with CalibrationFile Formats DensityDataRaw Technet Format To install the densitometer Installing the DensitometerHost System Default Port Page Communication Channels Installing the IPS SoftwareHardware Requirements Software Requirements Source Directory Insertion Menu Bar Insertion Using the Image Print ServerInstalling the Software Inserting Images into the Print Queue Failed Jobs Suspending and ResumingAttended Operation Enqueue Example Using the Image Print Server Software Kodak Professional Image Print Server Main Window Dialog Boxes and Print Options Option Descriptions Menu Access Button Icon Description/Function Option Descriptions Enqueue Dialog Box Source Directory Preferences Dialog Box LZW Compression Initialize Default Parameters Dialog BoxFile Format Details Supported Tags Installing the Export Module Appendix E Using the Photoshop Export Module Using the Photoshop Export Module Photoshop Printing Images To select another printer Using the Photoshop Export Module Kodak LED Main Dialog Box Other options Punch Attributes Select an LED Printer Dialog Box Layout Attributes Printer Status Dialog Box Error messages TroubleshootingGeneral error messages On-Line Pages Deferred appears, But Jobs Are Not Printing Other ProblemsPage Index Kpis tab C-29to C-31paper tab C-27procedure tab C-22 Index Sending C-15to C-16 IPS Index-4 LUTs C-15to C-16 Chad 3-14,4-2supply cassette Index-6 Page Kodak Canada INC