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Kodak 20P manual Diagnostics and Troubleshooting

Models: 20P

1 198

Page 91

5 Diagnostics and Troubleshooting

This chapter describes the error messages for the KODAK PROFESSIONAL LED II Printer 20P and the KODAK PROFESSIONAL LED II Processor and offers information for troubleshooting. The information in this chapter includes:

Printer Error Messages	5-2
Manual or Automatic Reinitialization	5-2
Printer Paper Path	5-3
Printer Error Messages	5-4
Miscellaneous Printer Error Messages	5-10
Clearing Printer Paper Jams	5-11
Troubleshooting Observable Errors	5-12
Additional Troubleshooting Tips for the Printer	5-15
Processor Error Messages	5-16
Clearing Error Messages	5-17
Clearing a Reset Message	5-17
Clearing Processor Paper Jams	5-18
Clearing Drive Errors	5-18
Additional Troubleshooting Tips for the Processor	5-19
Calibration Troubleshooting	5-19
Calibration Graph	5-19
Calibration Error Codes	5-20
Non-Numeric Error Messages	5-26
Getting Additional Help	5-27

September 2000

5-1

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Kodak 20P manual Diagnostics and Troubleshooting

Contents

KODAK PROFESSIONAL LED II Processor Operator’s GuidePart No. 6B6191 KODAK PROFESSIONAL LED II Printer 20PEastman Kodak Company, Radio Frequency Interference Regulatory InformationEuropean Union EU, CE Marking, EMC Safety Regulations Environmental Regulations How to Obtain Service Warranty InformationWarranty Period Warranty Repair CoverageSeptember Table Of Contentsviii 3-15September September 3-36September 4-11September B-10Installing the IPS Software Ordering Equipment, Accessories, and Supplies Using This GuideAbout This Guide Diagnostics and Troubleshooting—providesan errorSoftware Included with the Printer About Other PublicationsAbout This Guide Product Literature Getting Help from KodakPage KODAK PROFESSIONAL LED II Printer 20P 1 IntroductionProduct Description SCSI InterfaceFront View Installation and ServiceEquipment Overview KODAK PROFESSIONAL LED II Processoroperator control panel for the Rear Viewprocessorconnector ports back door IntroductionPage Starting up the Processor 2 Using the Systemcircuit breaker switch Using the System Starting up the Printeroverflow pipe Calibrate icon Calibrating the PrinterUsing the System To calibrate the printerGo icon This icon highlights after you select Go Using the SystemThe Send LUT to Printer screen appears Using the SystemUsing the System Using the Densitometer to Read DensitiesObtaining Densities Obtaining Densities from a FileUsing the System Completing the Calibrationa.Click OK The following list of options appears Using the SystemUsing the System Making PrintsSeptember top cover light tight cover Shutting Down the ProcessorUsing the System Shutting down the processor for serviceUsing the System Shutting Down the Printersplash guard top rollers 2-12 Using the SystemSeptember 3 System Operating Procedures LED indicator Operating the PrinterOperator Control Panel System Operating ProceduresCancel Key OCP Key/Light DescriptionsSystem Operating Procedures Indicator LightMenu Printer Offline FeatureCancelling Jobs Printing Deferred or Buffered JobsDefinition Status MessagesSystem Operating Procedures Status Message/Printer Statesupply cassette cassette clamp paper supply door Loading Paper Into the Supply CassetteRemoving the Supply Cassette System Operating Proceduresscrew adjuster cardboard core gear screw lock Loading Paper into the Supply CassetteSystem Operating Procedures old core and core support assembly felt feltCAUTION: Do not overtighten the screw lock System Operating Procedurescardboard core detentlead edge of the paper slotted opening System Operating Proceduressidecore support assembly side without the gear screw lockpaper supply door knife chad area Installing the Supply CassetteSystem Operating Procedures supply cassette lock9.Press Start on the OCP System Operating Proceduresguide System Operating Proceduressquare paper alignmentSystem Operating Procedures Reaching the End of the Roll of Paperdeflector paper shoe exit roller knob System Operating Procedures Storing Paper Using the Soft Shutdown FeatureRemoving the Chad Handling and Storing the PaperSelecting SCSI Ports Accessing the Printer FeaturesShutdown and Restart Unload SupplyChecking for a Modem Resetting the Modem PortManaging a Modem Selecting the Target Pad Read OptionsSetting the Current Date Setting the Printer Time and DateSetting the Paper Length Setting the Current Time0.125 inches Selecting the Slug Width for the PaperSystem Operating Procedures 0.125 inchesSystem Operating Procedures Setting the Page Starts ValueImage Width in Pixels Producing Borderless PrintsSystem Operating Procedures Paper Sizedistance A cut edge distance B cut edge System Operating ProceduresHost Select Accessing the Software Version NumberSetting the Copyright Detection Feature System Operating ProceduresResetting the Copyright Detection LUTs Resetting the DefaultsResetting the Parameters Resetting the Printing LUTsBuffered and Unbuffered Jobs or Immediate and About PrintingChanging the Units of Measurement for Paper Sizes Image SizePixel Doubling Host Software Functions Supported by the PrinterPrinting Deferred or Buffered Jobs Bar CodingCalibrate Mode Operating the ProcessorView Mode Set ModeOCP Key/Light Descriptions System Operating ProceduresIndicator Light illuminates when the Time screen is activeKey/Light Status MessagesSystem Operating Procedures Indicator LightSystem Operating Procedures OCP On/Off Lighton/off light switch Feature Operational ModesSystem Operating Procedures Servicekey switch Adjusting the Key Switch LockSystem Operating Procedures key switch lockstrip feed Processing a Control StripSystem Operating Procedures controlSetting the Current Date Viewing/Setting the Processor Time and DateViewing the Current Time Setting Setting the Current TimeViewing the On/Off Times Viewing/Setting the Seven-DayTimerSetting the On/Off Times Viewing the Software IdentificationSetting the Temperature Viewing/Setting the TemperaturesResetting the Min Max Temperatures Viewing the Temperature SettingsCalibrating the Replenishment Flow Rate Viewing/Setting Replenishment SettingsSetting the Chemical Replenishment Rate Setting the Wash Replenishment RateViewing the Development Time Setting the Development TimeManaging the Development Time Entering the Flow RateDisplaying the Min Max Development Time Viewing the Processor SetupSelecting the Processor Setup Managing the Material SensorsTurning the Drive On Computer ResetResetting the Processor Controlling the Processor Drivedevelopment time temperature settings Changing the Wash/Stabilizer SetupChanging the Metric/Fahrenheit Mode System Operating ProceduresSystem Operating Procedures Setting the Development Time ToleranceSetting the Chemical Temperature Tolerance Clearing Error ConditionsPage 4 Maintaining the Equipment Calibrating the Printer Daily MaintenanceMaintaining the Printer Removing the Chadshoe front door Periodic MaintenanceReplacing the Air Filter Maintaining the EquipmentDaily Maintenance Maintaining the ProcessorChemistry Levels Replenishment and Effluent Chemical LevelsMaintaining the Equipment Cleaning the Crossover AssembliesSeptember September TestingOperational Checks Maintaining the EquipmentMaintaining the Equipment Weekly MaintenanceChecking the Tension of the Main Drive Chain Checking the Circulationsplash guard top rollers Preventing Algae for Wash Configurationcrossover assembly sock transport rack Maintaining the Equipmenttop cover light tight cover Maintaining the Equipment1.Remove •top cover •light tight cover •developer entrance guidechemical/ wash filter Replacing Chemical and Wash FiltersChecking the Fittings for Leaks Maintaining the EquipmentMain Drive Chain Monthly MaintenanceChecking the Temperature of the Solutions Checking and Adjusting the Speed of the Processor4-12 Cleaning the Tank and Dryer CoverMaintaining the Equipment tank and dryer coverTo clean the processor tanks Cleaning Chemical Residue BuildupCleaning the Processor Tanks Periodic MaintenanceMaintaining the Equipment Adding New ChemistryDeveloper: FRESH START EKTACOLOR RA Developer RT Normal Paper Utilization Under 120 sq/ft per day Recommended Processor SettingsMaintaining the Equipment Replenisher AdditivesPage 5 Diagnostics and Troubleshooting Manual or Automatic Reinitialization Printer Error MessagesDiagnostics and Troubleshooting CAUTION: Do not use sharp objects on the shoe Printer Paper PathDiagnostics and Troubleshooting knife assemblyError Message Printer Error MessagesDiagnostics and Troubleshooting ErrorPossible Solution Diagnostics and TroubleshootingError Error MessagePossible Solution Diagnostics and TroubleshootingError Error MessagePossible Solution Diagnostics and TroubleshootingError Error MessagePossible Solution Diagnostics and TroubleshootingError Error MessagePossible Solution Diagnostics and TroubleshootingError Error MessageError Message Miscellaneous Printer Error MessagesDiagnostics and Troubleshooting Errorvisible Clearing Printer Paper JamsDiagnostics and Troubleshooting Do not use sharp objects when clearing paper jamsObservation Troubleshooting Observable ErrorsDiagnostics and Troubleshooting Possible SolutionPossible Cause Diagnostics and TroubleshootingPossible Solution ObservationPossible Cause Diagnostics and TroubleshootingPossible Solution ObservationObservation Additional Troubleshooting Tips for the PrinterDiagnostics and Troubleshooting Possible SolutionPossible Solution Processor Error MessagesDiagnostics and Troubleshooting ErrorLCD display Clearing Error MessagesClearing a Reset Message Diagnostics and TroubleshootingClearing Processor Paper Jams Clearing Drive ErrorsDiagnostics and Troubleshooting Diagnostics and Troubleshooting Calibration TroubleshootingAdditional Troubleshooting Tips for the Processor Calibration GraphError Code /Status Calibration Error CodesDiagnostics and Troubleshooting ErrorPossible Solution Diagnostics and TroubleshootingError Error Code /StatusPossible Solution Diagnostics and TroubleshootingError Error Code /StatusPossible Solution Diagnostics and TroubleshootingError Error Code /StatusPossible Solution Diagnostics and TroubleshootingError Error Code /StatusPossible Solution Diagnostics and TroubleshootingError Error Code /StatusPossible Solution Non-NumericError MessagesDiagnostics and Troubleshooting Error MessageCountry Getting Additional HelpDiagnostics and Troubleshooting Asia/Pacific RegionPage Item AccessoriesAppendix A Ordering Supplies SuppliesItem Standard U.S. PaperMetric Paper Ordering SuppliesItem Processor ChemicalsPublications Ordering SuppliesPage Acoustic Specifications Appendix B: SpecificationsPrinter/Processor Specifications Dimensions and WeightSpecifications Operator and Service AccessSite Requirements Floor RequirementsPlumbed Processors – Waste Water and Effluents PlumbingSpecifications Plumbed Processors – Water SupplyNominal Voltage/Frequency ElectricalSpecifications PowerPrinter Power CordsPower Outlets SpecificationsPRINTER Power Receptacles U.S. and CanadaLine Frequency SpecificationsSpecifications Printer Power Receptacles EuropeSpecifications Processor Power Receptacles EuropeSpecifications Line VoltageTemperature Operating EnvironmentVenting the Processor SpecificationsDensitometer Processor Humidity SpecificationsWash Chemicals Telephone lineSpecifications SCSI CableMACINTOSH Version Installing the Calibration SoftwareAppendix C: Additional Calibration Information System RequirementsWINDOWS NT Version Installation ProcedureAdditional Calibration Information MACINTOSH VersionFor Macintosh systems, select Easy Install 6.Select the installation typeAdditional Calibration Information Additional Calibration Information Kodak Device Calibration SoftwareApplication Window Definitions Menu bar Device icon this appears when you addFunction AccessAdditional Calibration Information MenuMACINTOSH Version Starting the Kodak Device Calibration SoftwareAdding a Device Additional Calibration InformationThe Create a New Device dialog box appears Additional Calibration InformationEdit icon All devices must be deselected Editing the Log SettingsDevice Setting Additional Calibration InformationEdit icon Device icon Updating a DeviceDevice Setting Additional Calibration InformationSeptember Deleting a DeviceAdditional Calibration Information Cut icon Device iconAdditional Calibration Information Viewing GraphsSeptember Value GraphAdditional Calibration Information C-12Additional Calibration Information Difference GraphC-13 September History GraphAdditional Calibration Information To view calibration graphsTo send a LUT to the Printer Sending LUTsAdditional Calibration Information Graphs icon2.Click the Send LUT icon Additional Calibration InformationThe LED Calibration Application screen appears Send LUT iconSend Test Target icon Sending TargetsAdditional Calibration Information To send a test target to the printerAdditional Calibration Information WINDOWS NT VersionC-18 Additional Calibration Information Editing the Calibration ConfigurationTo edit the calibration configuration MACINTOSH VersionSeptember Edit Configuration Screen for WINDOWS NT SystemsAdditional Calibration Information Edit iconAdditional Calibration Information Edit Configuration Screen for MACINTOSH SystemsDescription Editing Information on the Procedure TabProcedure Additional Calibration InformationC-23 Additional Calibration InformationDescription Editing Information on the Density Source TabAdditional Calibration Information Density SourceDescription Editing Information on the Aim TabAdditional Calibration Information AttributeDescription Editing Information on the History TabAdditional Calibration Information AttributeDescription Editing Information on the Paper TabAdditional Calibration Information AttributeDescription Editing DP2 Information WINDOWS NT SystemsAdditional Calibration Information AttributeDescription Editing KPIS Information Macintosh SystemsAdditional Calibration Information Attribute2.To change the directory for the KPIS file Additional Calibration InformationAdditional Calibration Information Completing the Edit ConfigurationC-31 Additional Calibration Information Creating a Density File for Use with CalibrationFile Formats DensityDataRaw TECHNET FormatAdditional Calibration Information Installing the DensitometerTo install the densitometer Default PortPage Software Requirements Appendix D: Using the Image Print Server SoftwareInstalling the IPS Software Hardware RequirementsSource Directory Insertion Using the Image Print ServerInstalling the Software Inserting Images into the Print QueueUsing the Image Print Server Software Suspending and ResumingFailed Jobs Attended OperationUsing the Image Print Server Software Enqueue ExampleSeptember The Enqueue dialog box appears Using the Image Print Server SoftwareSeptember Dialog Boxes and Print OptionsUsing the Image Print Server Software KODAK PROFESSIONAL Image Print Server Main WindowButton Option DescriptionsUsing the Image Print Server Software Menu AccessOption Descriptions Enqueue Dialog BoxUsing the Image Print Server Software Using the Image Print Server Software Source Directory Preferences Dialog BoxOption Descriptions LZW Compression Initialize Default Parameters Dialog BoxFile Format Details Supported TagsSoftware Requirements Appendix E: Using the PHOTOSHOP Export ModuleInstalling the Export Module Hardware RequirementsUsing the PHOTOSHOP Export Module Installing the Software1.Open the Adobe Photoshop folder on your computer Using the PHOTOSHOP Export Module Printing ImagesThe Select a KODAK LED Printer dialog box appears Using the PHOTOSHOP Export ModuleTo select another printer 1. Click SelectThe KODAK LED Printer main dialog box appears Using the PHOTOSHOP Export ModuleOption Descriptions KODAK LED Main Dialog BoxUsing the PHOTOSHOP Export Module Dialog Boxes and Print OptionsOption Descriptions Punch AttributesOther options Using the PHOTOSHOP Export ModuleOption Descriptions Page Layout AttributesSelect an LED Printer Dialog Box Using the PHOTOSHOP Export ModuleUsing the PHOTOSHOP Export Module Printer Status Dialog BoxOption Descriptions Using the PHOTOSHOP Export Module TroubleshootingError messages General error messagesUsing the PHOTOSHOP Export Module Other ProblemsThe selected printer is not available Page Index Index sending C-15 to C-16 IndexIndex chad 3-14, 4-2 supply cassette IndexLUTs C-15 to C-16 Index Page Eastman Kodak Company KODAK CANADA INC Toronto, Ontario M6M CanadaEastman Kodak Company,