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Lexmark 5000 Series manual Fax troubleshooting, Removing and reinstalling the software

Models: 5000 Series

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Removing and reinstalling the software

If the printer is not functioning properly, or if a communications error message appears when you try to use the printer, you may need to remove and reinstall the printer software.

1Close all open software applications.

2From the Finder desktop, double-click the Lexmark 5000 Series folder.

3Double-click the Uninstaller icon.

4Follow the instructions on the computer screen to remove the printer software.

5Restart the computer before reinstalling the printer software.

6Insert the CD, and then follow the instructions on the computer screen to reinstall the software.

Related topics:

•“Installing print cartridges” on page 115

Fax troubleshooting

Cannot send or receive a fax

These are possible solutions. Try one of the following:

Check messages

If an error message is displayed, follow the instructions on the display.

Check power

If the light is not on, see “Power button is not lit” on page 128.

Check cable connections

Make sure cable connections for the following hardware are secure, if applicable:

•Power supply

•Telephone

•Handset

•Answering machine

Check the telephone wall jack

1Plug a telephone into the wall jack.

2Listen for a dial tone.

3If you do not hear a dial tone, plug a different telephone into the wall jack.

4If you still do not hear a dial tone, plug a telephone into a different wall jack.

5If you hear a dial tone, connect the printer to that wall jack.

Troubleshooting

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Lexmark 5000 Series manual Fax troubleshooting, Removing and reinstalling the software, Cannot send or receive a fax

Contents

User Guide Lexmark 5000 Series All-In-OnePage Contents Scanning TroubleshootingWorking with photos Networking the printerNetworking glossary Page Safety information Choosing a fax connection Getting the printer ready to faxRelated topics Equipment Benefits See this sectionCountry/region Using an RJ11 adapterCountry/region Country/region Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jackConnecting to a telephone Related topics Connecting to an answering machinePage Connecting to a computer with a modem Using a digital phone service Getting started Faxing using the control panelLoading paper Related topicsLoad up to Make sure Automatic Document Feeder ADF paper capacitySending a fax Entering a fax number using the control panelPress Phone Book Sending a broadcast fax at a scheduled time Sending a fax using the control panelPress Start Color or Start Black Receiving a fax Receiving a fax automatically using the control panelReceiving a fax manually Setting a fax manual answer code using the control panelPress Start Color or Start Black. or Using Caller ID from the control panel Customizing dial settingsUsing the control panel Phonebook Use this Setting up a dialing prefix using the control panelSetting up Quick Dial buttons using the control panel Setting the distinctive ring using the control panelSetting up a fax header using the control panel Customizing fax settingsSetting up a fax footer using the control panel Managing fax jobs Changing Caller ID pattern using the control panelForwarding faxes Printing fax activity reports using the control panel Setting up to fax while behind a PBXBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Getting started Faxing using the computerAutomatic Document Feeder ADF paper capacity Setting a fax manual answer code Receiving a fax automatically using the computerDouble-click the Lexmark 5000 Series Fax Setup Utility icon Click Save SettingsSetting Auto Answer to On Using Caller ID from the softwareAdding contacts from the Address Book Setting the distinctive ring Setting up a dialing prefixSetting up Speed Dial using the computer Setting a fax quality using the computer Using the Fax Setup UtilityCustomizing settings using the Fax Setup Utility You can From hereForwarding faxes using the computer Setting a fax sending speedFrom here You can Blocking junk faxes Printing fax activity reportsPrinting Using the automatic paper type sensorLoading labels Loading envelopesLoading iron-on transfers Loading transparenciesLoading custom-size paper Loading banner paper Load up to Make sure Choosing compatible specialty paper typesChoosing a paper size Learning about the All-In-One software print optionsChoosing a paper type Choosing a print qualityResetting All-In-One software settings to defaults Collating copies using the computerSharpening an image Double-click the Lexmark 5000 Series Center iconPerforming printing and related tasks Printing photos using the computerPrinting a document Printing cards Printing borderless photosPrinting iron-on transfers Printing envelopesPrinting transparencies Printing multiple pages on one sheet Printing a bannerPrinting multiple copies of a stored document Printing color images in black and whiteCanceling a print job Pausing print jobsManaging print jobs Printing the last page first reverse page orderResuming print jobs Getting started CopyingAutomatic Document Feeder ADF paper capacity Performing copying and related tasks If you want to change a settingMaking a copy Copying photosEnlarging or reducing an image Copying multiple images on one page using the control panelCollating copies using the control panel Adjusting copy qualityMaking a copy lighter or darker Press Lighter/DarkerCanceling a copy after document is loaded Getting started ScanningLearning about the All-In-One Center scan options Choosing where to send scanned imagesEditing the Customize list To add an application to the list Adjusting color settings when scanningTo remove an application from the list To modify an application in the listFrom here Go to Customizing scan settings from the Scan dialogClick Cropping photos using the softwareSelect Auto-crop sensitivity Adjusting the brightness of an imageSharpening an image Selecting the All-In-One Center Preferences settingScanning a document Performing scanning and related tasksScanning a text and graphics document Scanning a text-only documentScanning an item for Web page viewing Scanning images for editing Scanning multiple pages using the Automatic Document FeederScanning a portion of an image Scanning text for editing Scanning clear images from magazines or newspapersScanning documents or images for e-mailing Canceling a scan jobSaving a scanned image Setting a scan to network PIN Setting a network printer to scanScanning over a network Selecting printers that can scan to your computerPress Start Color or Start Black Scanning to a computer over a networkGetting started Working with photosPage Working with photos Printing photos using the computerPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enlarging or reducing an image Enhancing photo print quality using the softwareSharpening an image Networking the printer If you are usingNetworking overview Selecting a network printerPrinter sharing Installing the printer on additional network computersFinding your MAC address Understanding the printer Checking the box contentsUnderstanding the printer parts Use Understanding the parts of the printerEXT Line Installing another language control panelUsing the control panel Using the control panel buttons and menusPress Press Press Understanding the Scan menu Understanding the Copy menuPress Start Color or Start Black Understanding the PictBridge menuMenu Item 100Action 101 Understanding the Fax menu102 Understanding the Settings menu103 Saving settingsClick Uninstall Installing the printer softwareUnderstanding the software Removing the printer softwareUsing the Printer Setup Complete dialog Using the Printer Selection dialogUsing the Page Setup dialog 105106 Using the Print dialog107 Only 108Click 109Using the All-In-One Center Using Printer Services110 From here You can 111112 Using the UtilityPrompt for multiple pages is checked Prompt to name each page is uncheckedClick Lexmark 5000 Series Utility 113114 Maintaining the printer Installing print cartridgesPrint cartridges 115116 117 Removing a used print cartridgePress Settings Cleaning the print cartridge nozzlesAligning print cartridges 118119 Wiping the print cartridge nozzles and contactsPreserving the print cartridges Printing a test page using the control panel120 Improving print quality Printing a test page using the computerCheck paper Select a higher print qualityCleaning the scan lens and white roller Cleaning the exterior of the printer122 Refilling print cartridges Using genuine Lexmark print cartridgesOrdering print cartridges 123124 Ordering paper and other suppliesDescription Where to find Where to findFinding information about the printer 125126 Description Where to find US Where to find rest of world127 Contacting Customer SupportHow do I contact Lexmark Customer Support? Is contact information available online?Setup troubleshooting TroubleshootingPower button is not lit Incorrect language appears on the displayCable is not connected, is loose, or is damaged Software does not installPrinter does not appear in the Printer Selection dialog Does not print Printer is not able to communicate with the computer Cannot print from digital camera using PictBridgeUnderstanding Warning levels Removing and reinstalling the software Fax troubleshootingCannot send or receive a fax Disable Call Waiting temporarily Review digital phone service checklistDo you have Voice Mail service? Verify dial toneCan send but not receive faxes Can receive but not send faxes Received fax has poor print quality Printer receives a blank faxUse phone line checklist Clean scan lens and white rollerMake sure the printer detects dial tone Caller ID information is not displayed Change redial settingsCaller ID pattern may not be set correctly Schedule to resend fax at a later timeCheck receiving fax machine capabilities Check phone lineMake sure Auto Fax Convert is on 140141 Lower the transmission speedImproving print quality Print troubleshootingPoor text and graphic quality Poor quality at the edges Print speed is slow Checking ink levels using the computerChecking printer readiness Checking ink levels using the control panelChecking the printer status Checking the print cartridges Ink levels seem to go down too quickly Ink levels seem incorrectPartial document or photo prints Blank or incorrect page printsPrint is too dark or smudged Glossy photo paper or transparencies stick togetherRemoving an external print server Ready or Busy Printing is listed as the statusTransparencies or photos contain white lines Vertical straight lines are not smooth White lines appear in graphics or solid black areasPrinter is plugged in but does not print Printer is busy printing another jobMake sure the USB cable is installed properly Make sure the printer is receiving powerTest page does not print 151Photo smudges or scratches Copier does not respond Copy troubleshooting153 Poor copy quality Partial document or photo copies Scan troubleshootingADF does not respond Scan was not successful Uninstall and reinstall softwareCheck USB cable connection 156Poor scanned image quality Scanning takes too long or freezes the computerCannot scan to an application Partial document or photo scansCheck computer connection Remove and reinstall the softwareCheck cable connection 159Cannot scan to a computer over a network Jams and misfeeds troubleshootingPaper jam in the paper support Paper jam in the printerPrinter does not feed paper, envelopes, or specialty media Paper or specialty media misfeedsPaper continues to jam Banner paper jamsRemove tape from print cartridge Error messagesUse new paper 163Automatic Document Feeder ADF Remove any obstructions164 Paper support Is the printer receiving power?Check external print server 165166 Load Document167 Left Cartridge Error / Right Cartridge Error168 Multiple All-In-Ones found169 Reboot computerResetting the printer to factory default settings Settings are not savedChange time-out settings Save settings for future jobs171 Removing and reinstalling the softwareEdition notice Recycling Lexmark productsTrademarks 172173 Conventions Product informationAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement174 Noise emission levels Temperature informationInformation for Chinese RoHS program 175176 177 South Africa telecommunications notice Using this product in SwitzerlandVerwendung dieses Produkts in Deutschland 178Utilisation de ce produit en Suisse Power consumptionVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera180 Total energy usage181 182 Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KYLimitation of liability Extent of limited warrantyAdditional rights 184185 Networking glossary186 UAA Universally Administered Address