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Lexmark 5000 Series manual Can receive but not send faxes

Models: 5000 Series

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7Press or repeatedly until Fax Forward appears.

8Press .

9Press or repeatedly to view the current Fax Forwarding setting.

10To turn off Fax Forwarding, press or repeatedly until Off appears.

11Press to save the setting.

Can receive but not send faxes

These are possible causes and solutions. Try one or more of the following:

Check mode selection

To make sure the printer is set for faxing, press Fax Mode.

Check document placement

Load the original document facedown in the ADF.

Check the Dial Prefix setting

1From the control panel, press Fax Mode.

2Press .

3Press or repeatedly until Fax Setup appears.

4Press .

5Press or repeatedly until Dialing and Sending appears.

6Press .

7Press or repeatedly until Dial Prefix appears.

8Press .

9To change the setting, press or repeatedly until Create appears.

10Press .

11Enter the prefix to be dialed before each telephone number.

12Press .

Check Speed Dial number

•Check to make sure Speed Dial has been programmed for the number that you want to dial. See “Setting up Speed Dial using the computer” on page 38.

•As an alternative, dial the telephone number manually.

Troubleshooting

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Lexmark 5000 Series manual Can receive but not send faxes

Contents

Lexmark 5000 Series All-In-One User GuidePage Contents Troubleshooting ScanningWorking with photos Networking the printerNetworking glossary Page Safety information Getting the printer ready to fax Choosing a fax connectionRelated topics Equipment Benefits See this sectionUsing an RJ11 adapter Country/regionCountry/region Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in GermanyConnecting to a telephone Connecting to an answering machine Related topicsPage Connecting to a computer with a modem Using a digital phone service Faxing using the control panel Getting startedLoading paper Related topicsAutomatic Document Feeder ADF paper capacity Load up to Make sureSending a fax Entering a fax number using the control panelPress Phone Book Sending a broadcast fax at a scheduled time Sending a fax using the control panelPress Start Color or Start Black Receiving a fax automatically using the control panel Receiving a faxReceiving a fax manually Setting a fax manual answer code using the control panelPress Start Color or Start Black. or Using Caller ID from the control panel Customizing dial settingsUsing the control panel Phonebook Setting up a dialing prefix using the control panel Use thisSetting the distinctive ring using the control panel Setting up Quick Dial buttons using the control panelCustomizing fax settings Setting up a fax header using the control panelSetting up a fax footer using the control panel Managing fax jobs Changing Caller ID pattern using the control panelForwarding faxes Setting up to fax while behind a PBX Printing fax activity reports using the control panelBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Faxing using the computer Getting startedAutomatic Document Feeder ADF paper capacity Receiving a fax automatically using the computer Setting a fax manual answer codeDouble-click the Lexmark 5000 Series Fax Setup Utility icon Click Save SettingsSetting Auto Answer to On Using Caller ID from the softwareAdding contacts from the Address Book Setting the distinctive ring Setting up a dialing prefixSetting up Speed Dial using the computer Setting a fax quality using the computer Using the Fax Setup UtilityCustomizing settings using the Fax Setup Utility From here You canForwarding faxes using the computer Setting a fax sending speedFrom here You can Printing fax activity reports Blocking junk faxesUsing the automatic paper type sensor PrintingLoading envelopes Loading labelsLoading iron-on transfers Loading transparenciesLoading custom-size paper Loading banner paper Choosing compatible specialty paper types Load up to Make sureLearning about the All-In-One software print options Choosing a paper sizeChoosing a paper type Choosing a print qualityCollating copies using the computer Resetting All-In-One software settings to defaultsSharpening an image Double-click the Lexmark 5000 Series Center iconPerforming printing and related tasks Printing photos using the computerPrinting a document Printing borderless photos Printing cardsPrinting envelopes Printing iron-on transfersPrinting transparencies Printing a banner Printing multiple pages on one sheetPrinting color images in black and white Printing multiple copies of a stored documentPausing print jobs Canceling a print jobManaging print jobs Printing the last page first reverse page orderResuming print jobs Copying Getting startedAutomatic Document Feeder ADF paper capacity If you want to change a setting Performing copying and related tasksMaking a copy Copying photosCopying multiple images on one page using the control panel Enlarging or reducing an imageAdjusting copy quality Collating copies using the control panelMaking a copy lighter or darker Press Lighter/DarkerCanceling a copy after document is loaded Scanning Getting startedLearning about the All-In-One Center scan options Choosing where to send scanned imagesEditing the Customize list Adjusting color settings when scanning To add an application to the listTo remove an application from the list To modify an application in the listCustomizing scan settings from the Scan dialog From here Go toCropping photos using the software ClickAdjusting the brightness of an image Select Auto-crop sensitivitySelecting the All-In-One Center Preferences setting Sharpening an imagePerforming scanning and related tasks Scanning a documentScanning a text and graphics document Scanning a text-only documentScanning an item for Web page viewing Scanning multiple pages using the Automatic Document Feeder Scanning images for editingScanning a portion of an image Scanning clear images from magazines or newspapers Scanning text for editingScanning documents or images for e-mailing Canceling a scan jobSaving a scanned image Setting a network printer to scan Setting a scan to network PINScanning over a network Selecting printers that can scan to your computerScanning to a computer over a network Press Start Color or Start BlackWorking with photos Getting startedPage Printing photos using the computer Working with photosPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enhancing photo print quality using the software Enlarging or reducing an imageSharpening an image If you are using Networking the printerNetworking overview Selecting a network printerPrinter sharing Installing the printer on additional network computersFinding your MAC address Understanding the printer Checking the box contentsUnderstanding the printer parts Understanding the parts of the printer UseEXT Installing another language control panel LineUsing the control panel Using the control panel buttons and menusPress Press Press Understanding the Copy menu Understanding the Scan menuUnderstanding the PictBridge menu Press Start Color or Start BlackMenu Item 100Action Understanding the Fax menu 101Understanding the Settings menu 102Saving settings 103Installing the printer software Click UninstallUnderstanding the software Removing the printer softwareUsing the Printer Selection dialog Using the Printer Setup Complete dialogUsing the Page Setup dialog 105Using the Print dialog 106107 108 Only109 ClickUsing the All-In-One Center Using Printer Services110 111 From here You canUsing the Utility 112Prompt for multiple pages is checked Prompt to name each page is unchecked113 Click Lexmark 5000 Series Utility114 Installing print cartridges Maintaining the printerPrint cartridges 115116 Removing a used print cartridge 117Cleaning the print cartridge nozzles Press SettingsAligning print cartridges 118Wiping the print cartridge nozzles and contacts 119Preserving the print cartridges Printing a test page using the control panel120 Printing a test page using the computer Improving print qualityCheck paper Select a higher print qualityCleaning the scan lens and white roller Cleaning the exterior of the printer122 Using genuine Lexmark print cartridges Refilling print cartridgesOrdering print cartridges 123Ordering paper and other supplies 124Where to find Description Where to findFinding information about the printer 125Description Where to find US Where to find rest of world 126Contacting Customer Support 127How do I contact Lexmark Customer Support? Is contact information available online?Troubleshooting Setup troubleshootingPower button is not lit Incorrect language appears on the displaySoftware does not install Cable is not connected, is loose, or is damagedPrinter does not appear in the Printer Selection dialog Does not print Printer is not able to communicate with the computer Cannot print from digital camera using PictBridgeUnderstanding Warning levels Removing and reinstalling the software Fax troubleshootingCannot send or receive a fax Review digital phone service checklist Disable Call Waiting temporarilyDo you have Voice Mail service? Verify dial toneCan send but not receive faxes Can receive but not send faxes Printer receives a blank fax Received fax has poor print qualityUse phone line checklist Clean scan lens and white rollerMake sure the printer detects dial tone Change redial settings Caller ID information is not displayedCaller ID pattern may not be set correctly Schedule to resend fax at a later timeCheck phone line Check receiving fax machine capabilitiesMake sure Auto Fax Convert is on 140Lower the transmission speed 141Improving print quality Print troubleshootingPoor text and graphic quality Poor quality at the edges Checking ink levels using the computer Print speed is slowChecking printer readiness Checking ink levels using the control panelChecking the printer status Checking the print cartridges Ink levels seem incorrect Ink levels seem to go down too quicklyPartial document or photo prints Blank or incorrect page printsGlossy photo paper or transparencies stick together Print is too dark or smudgedRemoving an external print server Ready or Busy Printing is listed as the statusTransparencies or photos contain white lines White lines appear in graphics or solid black areas Vertical straight lines are not smoothPrinter is plugged in but does not print Printer is busy printing another jobMake sure the printer is receiving power Make sure the USB cable is installed properlyTest page does not print 151Photo smudges or scratches Copier does not respond Copy troubleshooting153 Poor copy quality Partial document or photo copies Scan troubleshootingADF does not respond Uninstall and reinstall software Scan was not successfulCheck USB cable connection 156Scanning takes too long or freezes the computer Poor scanned image qualityPartial document or photo scans Cannot scan to an applicationRemove and reinstall the software Check computer connectionCheck cable connection 159Jams and misfeeds troubleshooting Cannot scan to a computer over a networkPaper jam in the paper support Paper jam in the printerPaper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty mediaBanner paper jams Paper continues to jamError messages Remove tape from print cartridgeUse new paper 163Automatic Document Feeder ADF Remove any obstructions164 Is the printer receiving power? Paper supportCheck external print server 165Load Document 166Left Cartridge Error / Right Cartridge Error 167Multiple All-In-Ones found 168Reboot computer 169Settings are not saved Resetting the printer to factory default settingsChange time-out settings Save settings for future jobsRemoving and reinstalling the software 171Recycling Lexmark products Edition noticeTrademarks 172Conventions Product information 173Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement174 Temperature information Noise emission levelsInformation for Chinese RoHS program 175176 177 Using this product in Switzerland South Africa telecommunications noticeVerwendung dieses Produkts in Deutschland 178Power consumption Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraTotal energy usage 180181 182 Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KYExtent of limited warranty Limitation of liabilityAdditional rights 184Networking glossary 185UAA Universally Administered Address 186