Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 5000 Series manual Banner paper jams, Paper continues to jam

Models: 5000 Series

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Make sure the printer is set as the default printer and is not on hold or paused

To set printer as default

1From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility, depending on the operating system version you are using.

2From the Printer List dialog, select your printer.

3Click the Make Default icon.

To resume print jobs

1From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility, depending on the operating system version you are using.

2From the list of printers, double-click the name of your printer.

3From the printer pop-up menu, click Start Jobs if you want to resume all print jobs in the queue; if you want to resume a particular print job, select the document name, and then click Resume.

Banner paper jams

These are possible causes and solutions. Try one or more of the following:

Clear banner paper jams

1Press to turn off the printer.

2Remove the jammed banner paper from the printer.

Adjust the paper type settings

To keep a banner print job from jamming:

•Use only the number of sheets needed for the banner.

•Select the following settings to enable the printer to feed paper continuously without jamming: 1 With your document open, choose File Page Setup.

2 From the Settings pop-up menu, choose Page Attributes.

3 From the “Format for” pop-up menu, choose the printer.

4 From the Paper Size pop-up menu, choose A4 Banner or US Letter Banner. 5 Select an orientation.

6 Click OK.

Paper continues to jam

Are you using paper designed for an inkjet printer?

Check the type of paper you are using. Some low-quality papers may be too thin or too slick to be fed correctly into the printer. For more information, see “Choosing compatible specialty paper types” on page 47.

Are you loading the paper correctly?

For more information, see “Loading paper” on page 18.

Note: Do not force paper into the printer.

Troubleshooting

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Lexmark 5000 Series manual Banner paper jams, Paper continues to jam

Contents

Lexmark 5000 Series All-In-One User GuidePage Contents Working with photos TroubleshootingScanning Networking the printerNetworking glossary Page Safety information Related topics Getting the printer ready to faxChoosing a fax connection Equipment Benefits See this sectionUsing an RJ11 adapter Country/regionCountry/region Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in GermanyConnecting to a telephone Connecting to an answering machine Related topicsPage Connecting to a computer with a modem Using a digital phone service Loading paper Faxing using the control panelGetting started Related topicsAutomatic Document Feeder ADF paper capacity Load up to Make sureEntering a fax number using the control panel Sending a faxPress Phone Book Sending a fax using the control panel Sending a broadcast fax at a scheduled timePress Start Color or Start Black Receiving a fax automatically using the control panel Receiving a faxSetting a fax manual answer code using the control panel Receiving a fax manuallyPress Start Color or Start Black. or Customizing dial settings Using Caller ID from the control panelUsing the control panel Phonebook Setting up a dialing prefix using the control panel Use thisSetting the distinctive ring using the control panel Setting up Quick Dial buttons using the control panelCustomizing fax settings Setting up a fax header using the control panelSetting up a fax footer using the control panel Changing Caller ID pattern using the control panel Managing fax jobsForwarding faxes Setting up to fax while behind a PBX Printing fax activity reports using the control panelBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Faxing using the computer Getting startedAutomatic Document Feeder ADF paper capacity Double-click the Lexmark 5000 Series Fax Setup Utility icon Receiving a fax automatically using the computerSetting a fax manual answer code Click Save SettingsUsing Caller ID from the software Setting Auto Answer to OnAdding contacts from the Address Book Setting up a dialing prefix Setting the distinctive ringSetting up Speed Dial using the computer Using the Fax Setup Utility Setting a fax quality using the computerCustomizing settings using the Fax Setup Utility From here You canSetting a fax sending speed Forwarding faxes using the computerFrom here You can Printing fax activity reports Blocking junk faxesUsing the automatic paper type sensor PrintingLoading envelopes Loading labelsLoading transparencies Loading iron-on transfersLoading custom-size paper Loading banner paper Choosing compatible specialty paper types Load up to Make sureChoosing a paper type Learning about the All-In-One software print optionsChoosing a paper size Choosing a print qualitySharpening an image Collating copies using the computerResetting All-In-One software settings to defaults Double-click the Lexmark 5000 Series Center iconPrinting photos using the computer Performing printing and related tasksPrinting a document Printing borderless photos Printing cardsPrinting envelopes Printing iron-on transfersPrinting transparencies Printing a banner Printing multiple pages on one sheetPrinting color images in black and white Printing multiple copies of a stored documentManaging print jobs Pausing print jobsCanceling a print job Printing the last page first reverse page orderResuming print jobs Copying Getting startedAutomatic Document Feeder ADF paper capacity Making a copy If you want to change a settingPerforming copying and related tasks Copying photosCopying multiple images on one page using the control panel Enlarging or reducing an imageMaking a copy lighter or darker Adjusting copy qualityCollating copies using the control panel Press Lighter/DarkerCanceling a copy after document is loaded Scanning Getting startedChoosing where to send scanned images Learning about the All-In-One Center scan optionsEditing the Customize list To remove an application from the list Adjusting color settings when scanningTo add an application to the list To modify an application in the listCustomizing scan settings from the Scan dialog From here Go toCropping photos using the software ClickAdjusting the brightness of an image Select Auto-crop sensitivitySelecting the All-In-One Center Preferences setting Sharpening an imagePerforming scanning and related tasks Scanning a documentScanning a text-only document Scanning a text and graphics documentScanning an item for Web page viewing Scanning multiple pages using the Automatic Document Feeder Scanning images for editingScanning a portion of an image Scanning clear images from magazines or newspapers Scanning text for editingCanceling a scan job Scanning documents or images for e-mailingSaving a scanned image Scanning over a network Setting a network printer to scanSetting a scan to network PIN Selecting printers that can scan to your computerScanning to a computer over a network Press Start Color or Start BlackWorking with photos Getting startedPage Printing photos using the computer Working with photosPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enhancing photo print quality using the software Enlarging or reducing an imageSharpening an image Networking overview If you are usingNetworking the printer Selecting a network printerInstalling the printer on additional network computers Printer sharingFinding your MAC address Checking the box contents Understanding the printerUnderstanding the printer parts Understanding the parts of the printer UseEXT Installing another language control panel LineUsing the control panel buttons and menus Using the control panelPress Press Press Understanding the Copy menu Understanding the Scan menuUnderstanding the PictBridge menu Press Start Color or Start Black100 Menu ItemAction Understanding the Fax menu 101Understanding the Settings menu 102Saving settings 103Understanding the software Installing the printer softwareClick Uninstall Removing the printer softwareUsing the Page Setup dialog Using the Printer Selection dialogUsing the Printer Setup Complete dialog 105Using the Print dialog 106107 108 Only109 ClickUsing Printer Services Using the All-In-One Center110 111 From here You canPrompt for multiple pages is checked Using the Utility112 Prompt to name each page is unchecked113 Click Lexmark 5000 Series Utility114 Print cartridges Installing print cartridgesMaintaining the printer 115116 Removing a used print cartridge 117Aligning print cartridges Cleaning the print cartridge nozzlesPress Settings 118Wiping the print cartridge nozzles and contacts 119Printing a test page using the control panel Preserving the print cartridges120 Check paper Printing a test page using the computerImproving print quality Select a higher print qualityCleaning the exterior of the printer Cleaning the scan lens and white roller122 Ordering print cartridges Using genuine Lexmark print cartridgesRefilling print cartridges 123Ordering paper and other supplies 124Finding information about the printer Where to findDescription Where to find 125Description Where to find US Where to find rest of world 126How do I contact Lexmark Customer Support? Contacting Customer Support127 Is contact information available online?Power button is not lit TroubleshootingSetup troubleshooting Incorrect language appears on the displaySoftware does not install Cable is not connected, is loose, or is damagedPrinter does not appear in the Printer Selection dialog Does not print Cannot print from digital camera using PictBridge Printer is not able to communicate with the computerUnderstanding Warning levels Fax troubleshooting Removing and reinstalling the softwareCannot send or receive a fax Do you have Voice Mail service? Review digital phone service checklistDisable Call Waiting temporarily Verify dial toneCan send but not receive faxes Can receive but not send faxes Printer receives a blank fax Received fax has poor print qualityClean scan lens and white roller Use phone line checklistMake sure the printer detects dial tone Caller ID pattern may not be set correctly Change redial settingsCaller ID information is not displayed Schedule to resend fax at a later timeMake sure Auto Fax Convert is on Check phone lineCheck receiving fax machine capabilities 140Lower the transmission speed 141Print troubleshooting Improving print qualityPoor text and graphic quality Poor quality at the edges Checking ink levels using the computer Print speed is slowChecking ink levels using the control panel Checking printer readinessChecking the printer status Checking the print cartridges Partial document or photo prints Ink levels seem incorrectInk levels seem to go down too quickly Blank or incorrect page printsGlossy photo paper or transparencies stick together Print is too dark or smudgedReady or Busy Printing is listed as the status Removing an external print serverTransparencies or photos contain white lines Printer is plugged in but does not print White lines appear in graphics or solid black areasVertical straight lines are not smooth Printer is busy printing another jobTest page does not print Make sure the printer is receiving powerMake sure the USB cable is installed properly 151Photo smudges or scratches Copy troubleshooting Copier does not respond153 Poor copy quality Scan troubleshooting Partial document or photo copiesADF does not respond Check USB cable connection Uninstall and reinstall softwareScan was not successful 156Scanning takes too long or freezes the computer Poor scanned image qualityPartial document or photo scans Cannot scan to an applicationCheck cable connection Remove and reinstall the softwareCheck computer connection 159Paper jam in the paper support Jams and misfeeds troubleshootingCannot scan to a computer over a network Paper jam in the printerPaper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty mediaBanner paper jams Paper continues to jamUse new paper Error messagesRemove tape from print cartridge 163Remove any obstructions Automatic Document Feeder ADF164 Check external print server Is the printer receiving power?Paper support 165Load Document 166Left Cartridge Error / Right Cartridge Error 167Multiple All-In-Ones found 168Reboot computer 169Change time-out settings Settings are not savedResetting the printer to factory default settings Save settings for future jobsRemoving and reinstalling the software 171Trademarks Recycling Lexmark productsEdition notice 172Conventions Product information 173Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada174 Information for Chinese RoHS program Temperature informationNoise emission levels 175176 177 Verwendung dieses Produkts in Deutschland Using this product in SwitzerlandSouth Africa telecommunications notice 178Verwendung dieses Produkts in der Schweiz Power consumptionUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraTotal energy usage 180181 182 Limited warranty service Statement of Limited WarrantyLimited warranty Lexmark International, Inc., Lexington, KYAdditional rights Extent of limited warrantyLimitation of liability 184Networking glossary 185UAA Universally Administered Address 186