Remove and reinstall the software
1Close all open software applications.
2From the Finder desktop,
3
4Follow the instructions on the computer screen to remove the printer software.
5Restart the computer before reinstalling the printer software.
6Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Scan Request Failed
These are possible solutions. Try one or more of the following:
Check your operating system
The following operating systems are supported: Windows Vista, Windows XP, Windows 2000, and Mac OS X.
Note: Windows 2000 users should use Service Pack 3 or later.
Check computer connection
Make sure your computer is connected to the printer and is turned on.
Reconnect power supply
1Press to turn the printer off.
2Disconnect the power cord from the wall outlet.
3Gently remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press to turn the printer on.
Reboot computer
Turn off and then restart your computer.
Unsupported Paper Size
The paper size you selected from the
1From the control panel, press to clear the error message.
2Press .
3Press or until Paper Setup appears.
4Press .
5Press or repeatedly until Paper Size appears.
6Press .
7Press or repeatedly until the size you want appears.
Troubleshooting