Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 5000 Series manual Check computer connection, Check cable connection, 159

Models: 5000 Series

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3Scan the document.

Cannot Retrieve Application List

These are possible solutions. Try one or more of the following:

Check computer connection

Make sure your computer is connected to the printer and is turned on.

Check cable connection

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the USB port on the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

Remove and reinstall the software

1Close all open software applications.

2From the Finder desktop, double-click the Lexmark 5000 Series folder.

3Double-click the Uninstaller icon.

4Follow the instructions on the computer screen to remove the printer software.

5Restart the computer before reinstalling the printer software.

6Insert the CD, and then follow the instructions on the computer screen to reinstall the software.

Removing wavy patterns from scanned photos, magazines, or newspapers

Descreening helps to remove wavy (moire) patterns from images scanned from magazines or newspapers.

1Load an original document facedown into the Automatic Document Feeder (ADF).

2From the Finder desktop, double-click the Lexmark 5000 Series folder.

3Double-click the Lexmark 5000 Series Center icon.

4From the Scan dialog, click Preview/Edit.

5Select Preview on the reminder dialog.

6Reload the document into the ADF, and then click Close on the reminder dialog.

Note: Click on the check box on the reminder dialog if you do not want this dialog to reappear until you reopen the application.

7Click to open the Scan Settings drawer.

8From the Descreen pop-up menu, select the appropriate document type.

Troubleshooting

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Lexmark 5000 Series manual Check computer connection, Check cable connection, Remove and reinstall the software, 159

Contents

User Guide Lexmark 5000 Series All-In-OnePage Contents Networking the printer TroubleshootingScanning Working with photosNetworking glossary Page Safety information Equipment Benefits See this section Getting the printer ready to faxChoosing a fax connection Related topicsCountry/region Using an RJ11 adapterCountry/region Country/region Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jackConnecting to a telephone Related topics Connecting to an answering machinePage Connecting to a computer with a modem Using a digital phone service Related topics Faxing using the control panelGetting started Loading paperLoad up to Make sure Automatic Document Feeder ADF paper capacityEntering a fax number using the control panel Sending a faxPress Phone Book Sending a fax using the control panel Sending a broadcast fax at a scheduled timePress Start Color or Start Black Receiving a fax Receiving a fax automatically using the control panelSetting a fax manual answer code using the control panel Receiving a fax manuallyPress Start Color or Start Black. or Customizing dial settings Using Caller ID from the control panelUsing the control panel Phonebook Use this Setting up a dialing prefix using the control panelSetting up Quick Dial buttons using the control panel Setting the distinctive ring using the control panelSetting up a fax header using the control panel Customizing fax settingsSetting up a fax footer using the control panel Changing Caller ID pattern using the control panel Managing fax jobsForwarding faxes Printing fax activity reports using the control panel Setting up to fax while behind a PBXBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Getting started Faxing using the computerAutomatic Document Feeder ADF paper capacity Click Save Settings Receiving a fax automatically using the computerSetting a fax manual answer code Double-click the Lexmark 5000 Series Fax Setup Utility iconUsing Caller ID from the software Setting Auto Answer to OnAdding contacts from the Address Book Setting up a dialing prefix Setting the distinctive ringSetting up Speed Dial using the computer Using the Fax Setup Utility Setting a fax quality using the computerCustomizing settings using the Fax Setup Utility You can From hereSetting a fax sending speed Forwarding faxes using the computerFrom here You can Blocking junk faxes Printing fax activity reportsPrinting Using the automatic paper type sensorLoading labels Loading envelopesLoading transparencies Loading iron-on transfersLoading custom-size paper Loading banner paper Load up to Make sure Choosing compatible specialty paper typesChoosing a print quality Learning about the All-In-One software print optionsChoosing a paper size Choosing a paper typeDouble-click the Lexmark 5000 Series Center icon Collating copies using the computerResetting All-In-One software settings to defaults Sharpening an imagePrinting photos using the computer Performing printing and related tasksPrinting a document Printing cards Printing borderless photosPrinting iron-on transfers Printing envelopesPrinting transparencies Printing multiple pages on one sheet Printing a bannerPrinting multiple copies of a stored document Printing color images in black and whitePrinting the last page first reverse page order Pausing print jobsCanceling a print job Managing print jobsResuming print jobs Getting started CopyingAutomatic Document Feeder ADF paper capacity Copying photos If you want to change a settingPerforming copying and related tasks Making a copyEnlarging or reducing an image Copying multiple images on one page using the control panelPress Lighter/Darker Adjusting copy qualityCollating copies using the control panel Making a copy lighter or darkerCanceling a copy after document is loaded Getting started ScanningChoosing where to send scanned images Learning about the All-In-One Center scan optionsEditing the Customize list To modify an application in the list Adjusting color settings when scanningTo add an application to the list To remove an application from the listFrom here Go to Customizing scan settings from the Scan dialogClick Cropping photos using the softwareSelect Auto-crop sensitivity Adjusting the brightness of an imageSharpening an image Selecting the All-In-One Center Preferences settingScanning a document Performing scanning and related tasksScanning a text-only document Scanning a text and graphics documentScanning an item for Web page viewing Scanning images for editing Scanning multiple pages using the Automatic Document FeederScanning a portion of an image Scanning text for editing Scanning clear images from magazines or newspapersCanceling a scan job Scanning documents or images for e-mailingSaving a scanned image Selecting printers that can scan to your computer Setting a network printer to scanSetting a scan to network PIN Scanning over a networkPress Start Color or Start Black Scanning to a computer over a networkGetting started Working with photosPage Working with photos Printing photos using the computerPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enlarging or reducing an image Enhancing photo print quality using the softwareSharpening an image Selecting a network printer If you are usingNetworking the printer Networking overviewInstalling the printer on additional network computers Printer sharingFinding your MAC address Checking the box contents Understanding the printerUnderstanding the printer parts Use Understanding the parts of the printerEXT Line Installing another language control panelUsing the control panel buttons and menus Using the control panelPress Press Press Understanding the Scan menu Understanding the Copy menuPress Start Color or Start Black Understanding the PictBridge menu100 Menu ItemAction 101 Understanding the Fax menu102 Understanding the Settings menu103 Saving settingsRemoving the printer software Installing the printer softwareClick Uninstall Understanding the software105 Using the Printer Selection dialogUsing the Printer Setup Complete dialog Using the Page Setup dialog106 Using the Print dialog107 Only 108Click 109Using Printer Services Using the All-In-One Center110 From here You can 111Prompt to name each page is unchecked Using the Utility112 Prompt for multiple pages is checkedClick Lexmark 5000 Series Utility 113114 115 Installing print cartridgesMaintaining the printer Print cartridges116 117 Removing a used print cartridge118 Cleaning the print cartridge nozzlesPress Settings Aligning print cartridges119 Wiping the print cartridge nozzles and contactsPrinting a test page using the control panel Preserving the print cartridges120 Select a higher print quality Printing a test page using the computerImproving print quality Check paperCleaning the exterior of the printer Cleaning the scan lens and white roller122 123 Using genuine Lexmark print cartridgesRefilling print cartridges Ordering print cartridges124 Ordering paper and other supplies125 Where to findDescription Where to find Finding information about the printer126 Description Where to find US Where to find rest of worldIs contact information available online? Contacting Customer Support127 How do I contact Lexmark Customer Support?Incorrect language appears on the display TroubleshootingSetup troubleshooting Power button is not litCable is not connected, is loose, or is damaged Software does not installPrinter does not appear in the Printer Selection dialog Does not print Cannot print from digital camera using PictBridge Printer is not able to communicate with the computerUnderstanding Warning levels Fax troubleshooting Removing and reinstalling the softwareCannot send or receive a fax Verify dial tone Review digital phone service checklistDisable Call Waiting temporarily Do you have Voice Mail service?Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Printer receives a blank faxClean scan lens and white roller Use phone line checklistMake sure the printer detects dial tone Schedule to resend fax at a later time Change redial settingsCaller ID information is not displayed Caller ID pattern may not be set correctly140 Check phone lineCheck receiving fax machine capabilities Make sure Auto Fax Convert is on141 Lower the transmission speedPrint troubleshooting Improving print qualityPoor text and graphic quality Poor quality at the edges Print speed is slow Checking ink levels using the computerChecking ink levels using the control panel Checking printer readinessChecking the printer status Checking the print cartridges Blank or incorrect page prints Ink levels seem incorrectInk levels seem to go down too quickly Partial document or photo printsPrint is too dark or smudged Glossy photo paper or transparencies stick togetherReady or Busy Printing is listed as the status Removing an external print serverTransparencies or photos contain white lines Printer is busy printing another job White lines appear in graphics or solid black areasVertical straight lines are not smooth Printer is plugged in but does not print151 Make sure the printer is receiving powerMake sure the USB cable is installed properly Test page does not printPhoto smudges or scratches Copy troubleshooting Copier does not respond153 Poor copy quality Scan troubleshooting Partial document or photo copiesADF does not respond 156 Uninstall and reinstall softwareScan was not successful Check USB cable connectionPoor scanned image quality Scanning takes too long or freezes the computerCannot scan to an application Partial document or photo scans159 Remove and reinstall the softwareCheck computer connection Check cable connectionPaper jam in the printer Jams and misfeeds troubleshootingCannot scan to a computer over a network Paper jam in the paper supportPrinter does not feed paper, envelopes, or specialty media Paper or specialty media misfeedsPaper continues to jam Banner paper jams163 Error messagesRemove tape from print cartridge Use new paperRemove any obstructions Automatic Document Feeder ADF164 165 Is the printer receiving power?Paper support Check external print server166 Load Document167 Left Cartridge Error / Right Cartridge Error168 Multiple All-In-Ones found169 Reboot computerSave settings for future jobs Settings are not savedResetting the printer to factory default settings Change time-out settings171 Removing and reinstalling the software172 Recycling Lexmark productsEdition notice Trademarks173 Conventions Product informationIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada174 175 Temperature informationNoise emission levels Information for Chinese RoHS program176 177 178 Using this product in SwitzerlandSouth Africa telecommunications notice Verwendung dieses Produkts in DeutschlandUso del prodotto in Svizzera Power consumptionUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz180 Total energy usage181 182 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service184 Extent of limited warrantyLimitation of liability Additional rights185 Networking glossary186 UAA Universally Administered Address