Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 5000 Series manual Partial document or photo scans, Cannot scan to an application

Models: 5000 Series

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Change the resolution to a higher value

1From the Finder desktop, double-click the Lexmark 5000 Series folder.

2Double-click the Lexmark 5000 Series Center icon.

3Click Preview/Edit to open the Scan dialog.

4From the dialog, click Preview.

5Reload the document into the ADF, and then click Close on the reminder dialog.

Note: Click on the check box on the reminder dialog if you do not want this dialog to reappear until you reopen the application.

6Click to open the Scan Settings drawer.

7From the Resolution (DPI) pop-up menu on the Settings tab, choose a higher scanning resolution value.

8Click .

Are you scanning from a magazine or newspaper?

If you are copying or scanning from a magazine or newspaper, see “Scanning clear images from magazines or newspapers” on page 75.

Check quality of original document

If the quality of the original document is not satisfactory, try using a clearer version of the document or image.

Check document placement

Make sure the document or photo is loaded facedown into the Automatic Document Feeder (ADF).

Partial document or photo scans

These are possible solutions. Try one or more of the following:

Check document placement

Make sure the document or photo is loaded facedown in the Automatic Document Feeder (ADF) and centered between the ADF paper guides.

Check paper size

Make sure the paper size being used matches the size you selected.

Check Original Size setting

Make sure the Original Size setting is Automatic or the size of the original document you are scanning.

Cannot scan to an application

Select a different application

1From the error dialog, click Cancel.

2From the All-In-One Center, choose a different application from the “Send scanned image to” menu.

Troubleshooting

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Lexmark 5000 Series manual Partial document or photo scans, Cannot scan to an application

Contents

Lexmark 5000 Series All-In-One User GuidePage Contents Working with photos TroubleshootingScanning Networking the printerNetworking glossary Page Safety information Related topics Getting the printer ready to faxChoosing a fax connection Equipment Benefits See this sectionUsing an RJ11 adapter Country/regionCountry/region Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in GermanyConnecting to a telephone Connecting to an answering machine Related topicsPage Connecting to a computer with a modem Using a digital phone service Loading paper Faxing using the control panelGetting started Related topicsAutomatic Document Feeder ADF paper capacity Load up to Make surePress Phone Book Entering a fax number using the control panelSending a fax Press Start Color or Start Black Sending a fax using the control panelSending a broadcast fax at a scheduled time Receiving a fax automatically using the control panel Receiving a faxPress Start Color or Start Black. or Setting a fax manual answer code using the control panelReceiving a fax manually Using the control panel Phonebook Customizing dial settingsUsing Caller ID from the control panel Setting up a dialing prefix using the control panel Use thisSetting the distinctive ring using the control panel Setting up Quick Dial buttons using the control panelCustomizing fax settings Setting up a fax header using the control panelSetting up a fax footer using the control panel Forwarding faxes Changing Caller ID pattern using the control panelManaging fax jobs Setting up to fax while behind a PBX Printing fax activity reports using the control panelBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Faxing using the computer Getting startedAutomatic Document Feeder ADF paper capacity Double-click the Lexmark 5000 Series Fax Setup Utility icon Receiving a fax automatically using the computerSetting a fax manual answer code Click Save SettingsAdding contacts from the Address Book Using Caller ID from the softwareSetting Auto Answer to On Setting up Speed Dial using the computer Setting up a dialing prefixSetting the distinctive ring Customizing settings using the Fax Setup Utility Using the Fax Setup UtilitySetting a fax quality using the computer From here You canFrom here You can Setting a fax sending speedForwarding faxes using the computer Printing fax activity reports Blocking junk faxesUsing the automatic paper type sensor PrintingLoading envelopes Loading labelsLoading custom-size paper Loading transparenciesLoading iron-on transfers Loading banner paper Choosing compatible specialty paper types Load up to Make sureChoosing a paper type Learning about the All-In-One software print optionsChoosing a paper size Choosing a print qualitySharpening an image Collating copies using the computerResetting All-In-One software settings to defaults Double-click the Lexmark 5000 Series Center iconPrinting a document Printing photos using the computerPerforming printing and related tasks Printing borderless photos Printing cardsPrinting envelopes Printing iron-on transfersPrinting transparencies Printing a banner Printing multiple pages on one sheetPrinting color images in black and white Printing multiple copies of a stored documentManaging print jobs Pausing print jobsCanceling a print job Printing the last page first reverse page orderResuming print jobs Copying Getting startedAutomatic Document Feeder ADF paper capacity Making a copy If you want to change a settingPerforming copying and related tasks Copying photosCopying multiple images on one page using the control panel Enlarging or reducing an imageMaking a copy lighter or darker Adjusting copy qualityCollating copies using the control panel Press Lighter/DarkerCanceling a copy after document is loaded Scanning Getting startedEditing the Customize list Choosing where to send scanned imagesLearning about the All-In-One Center scan options To remove an application from the list Adjusting color settings when scanningTo add an application to the list To modify an application in the listCustomizing scan settings from the Scan dialog From here Go toCropping photos using the software ClickAdjusting the brightness of an image Select Auto-crop sensitivitySelecting the All-In-One Center Preferences setting Sharpening an imagePerforming scanning and related tasks Scanning a documentScanning an item for Web page viewing Scanning a text-only documentScanning a text and graphics document Scanning multiple pages using the Automatic Document Feeder Scanning images for editingScanning a portion of an image Scanning clear images from magazines or newspapers Scanning text for editingSaving a scanned image Canceling a scan jobScanning documents or images for e-mailing Scanning over a network Setting a network printer to scanSetting a scan to network PIN Selecting printers that can scan to your computerScanning to a computer over a network Press Start Color or Start BlackWorking with photos Getting startedPage Printing photos using the computer Working with photosPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enhancing photo print quality using the software Enlarging or reducing an imageSharpening an image Networking overview If you are usingNetworking the printer Selecting a network printerFinding your MAC address Installing the printer on additional network computersPrinter sharing Understanding the printer parts Checking the box contentsUnderstanding the printer Understanding the parts of the printer UseEXT Installing another language control panel LinePress Using the control panel buttons and menusUsing the control panel Press Press Understanding the Copy menu Understanding the Scan menuUnderstanding the PictBridge menu Press Start Color or Start BlackAction 100Menu Item Understanding the Fax menu 101Understanding the Settings menu 102Saving settings 103Understanding the software Installing the printer softwareClick Uninstall Removing the printer softwareUsing the Page Setup dialog Using the Printer Selection dialogUsing the Printer Setup Complete dialog 105Using the Print dialog 106107 108 Only109 Click110 Using Printer ServicesUsing the All-In-One Center 111 From here You canPrompt for multiple pages is checked Using the Utility112 Prompt to name each page is unchecked113 Click Lexmark 5000 Series Utility114 Print cartridges Installing print cartridgesMaintaining the printer 115116 Removing a used print cartridge 117Aligning print cartridges Cleaning the print cartridge nozzlesPress Settings 118Wiping the print cartridge nozzles and contacts 119120 Printing a test page using the control panelPreserving the print cartridges Check paper Printing a test page using the computerImproving print quality Select a higher print quality122 Cleaning the exterior of the printerCleaning the scan lens and white roller Ordering print cartridges Using genuine Lexmark print cartridgesRefilling print cartridges 123Ordering paper and other supplies 124Finding information about the printer Where to findDescription Where to find 125Description Where to find US Where to find rest of world 126How do I contact Lexmark Customer Support? Contacting Customer Support127 Is contact information available online?Power button is not lit TroubleshootingSetup troubleshooting Incorrect language appears on the displaySoftware does not install Cable is not connected, is loose, or is damagedPrinter does not appear in the Printer Selection dialog Does not print Understanding Warning levels Cannot print from digital camera using PictBridgePrinter is not able to communicate with the computer Cannot send or receive a fax Fax troubleshootingRemoving and reinstalling the software Do you have Voice Mail service? Review digital phone service checklistDisable Call Waiting temporarily Verify dial toneCan send but not receive faxes Can receive but not send faxes Printer receives a blank fax Received fax has poor print qualityMake sure the printer detects dial tone Clean scan lens and white rollerUse phone line checklist Caller ID pattern may not be set correctly Change redial settingsCaller ID information is not displayed Schedule to resend fax at a later timeMake sure Auto Fax Convert is on Check phone lineCheck receiving fax machine capabilities 140Lower the transmission speed 141Poor text and graphic quality Print troubleshootingImproving print quality Poor quality at the edges Checking ink levels using the computer Print speed is slowChecking the printer status Checking ink levels using the control panelChecking printer readiness Checking the print cartridges Partial document or photo prints Ink levels seem incorrectInk levels seem to go down too quickly Blank or incorrect page printsGlossy photo paper or transparencies stick together Print is too dark or smudgedTransparencies or photos contain white lines Ready or Busy Printing is listed as the statusRemoving an external print server Printer is plugged in but does not print White lines appear in graphics or solid black areasVertical straight lines are not smooth Printer is busy printing another jobTest page does not print Make sure the printer is receiving powerMake sure the USB cable is installed properly 151Photo smudges or scratches 153 Copy troubleshootingCopier does not respond Poor copy quality ADF does not respond Scan troubleshootingPartial document or photo copies Check USB cable connection Uninstall and reinstall softwareScan was not successful 156Scanning takes too long or freezes the computer Poor scanned image qualityPartial document or photo scans Cannot scan to an applicationCheck cable connection Remove and reinstall the softwareCheck computer connection 159Paper jam in the paper support Jams and misfeeds troubleshootingCannot scan to a computer over a network Paper jam in the printerPaper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty mediaBanner paper jams Paper continues to jamUse new paper Error messagesRemove tape from print cartridge 163164 Remove any obstructionsAutomatic Document Feeder ADF Check external print server Is the printer receiving power?Paper support 165Load Document 166Left Cartridge Error / Right Cartridge Error 167Multiple All-In-Ones found 168Reboot computer 169Change time-out settings Settings are not savedResetting the printer to factory default settings Save settings for future jobsRemoving and reinstalling the software 171Trademarks Recycling Lexmark productsEdition notice 172Conventions Product information 173174 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Information for Chinese RoHS program Temperature informationNoise emission levels 175176 177 Verwendung dieses Produkts in Deutschland Using this product in SwitzerlandSouth Africa telecommunications notice 178Verwendung dieses Produkts in der Schweiz Power consumptionUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraTotal energy usage 180181 182 Limited warranty service Statement of Limited WarrantyLimited warranty Lexmark International, Inc., Lexington, KYAdditional rights Extent of limited warrantyLimitation of liability 184Networking glossary 185UAA Universally Administered Address 186