Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 5000 Series manual Copy troubleshooting, Copier does not respond, 153

Models: 5000 Series

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•If your camera does not allow you to change the paper size setting, use the control panel to change the paper size to 4 x 6 in. (10 x 15 cm).

1Insert the USB cable that came with your camera to the camera, and insert the other end into the PictBridge port on the front of the printer.

2Turn the camera on and choose your first photo using the camera control panel.

3Wait for PictBridge Printing to appear on the display of the printer control panel. Note: If Paper/Photo Size Error appears, press to clear the error message.

4Press .

5Press or repeatedly until Photo Size appears.

6Press .

7 Press or repeatedly until 4 x 6 in. or 10 x 15 cm appears.

8Press .

9Press or repeatedly until Paper Setup appears.

10Press .

11Press or repeatedly until Paper Size appears.

12Press .

13Press or repeatedly until 10 x 15 cm appears.

14Press .

15Press Start Color or Start Black.

Cannot print from digital camera using PictBridge

These are possible solutions. Try one or more of the following:

Enable PictBridge printing from camera

Enable PictBridge printing on the camera by selecting the correct USB mode. For more information, see the digital camera documentation.

Make sure the camera is a PictBridge-enabled digital camera

1Disconnect the camera.

2Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to determine whether it is PictBridge-enabled.

Check USB cable

Use only the USB cable that came with the camera.

Check messages

If an error message appears on the display, see “Error messages” on page 163.

Copy troubleshooting

Copier does not respond

These are possible solutions. Try one or more of the following:

Troubleshooting

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Lexmark 5000 Series manual Copy troubleshooting, Copier does not respond, 153

Contents

User Guide Lexmark 5000 Series All-In-OnePage Contents Scanning TroubleshootingWorking with photos Networking the printerNetworking glossary Page Safety information Choosing a fax connection Getting the printer ready to faxRelated topics Equipment Benefits See this sectionCountry/region Using an RJ11 adapterCountry/region Country/region Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jackConnecting to a telephone Related topics Connecting to an answering machinePage Connecting to a computer with a modem Using a digital phone service Getting started Faxing using the control panelLoading paper Related topicsLoad up to Make sure Automatic Document Feeder ADF paper capacityEntering a fax number using the control panel Sending a faxPress Phone Book Sending a fax using the control panel Sending a broadcast fax at a scheduled timePress Start Color or Start Black Receiving a fax Receiving a fax automatically using the control panelSetting a fax manual answer code using the control panel Receiving a fax manuallyPress Start Color or Start Black. or Customizing dial settings Using Caller ID from the control panelUsing the control panel Phonebook Use this Setting up a dialing prefix using the control panelSetting up Quick Dial buttons using the control panel Setting the distinctive ring using the control panelSetting up a fax header using the control panel Customizing fax settingsSetting up a fax footer using the control panel Changing Caller ID pattern using the control panel Managing fax jobsForwarding faxes Printing fax activity reports using the control panel Setting up to fax while behind a PBXBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Getting started Faxing using the computerAutomatic Document Feeder ADF paper capacity Setting a fax manual answer code Receiving a fax automatically using the computerDouble-click the Lexmark 5000 Series Fax Setup Utility icon Click Save SettingsUsing Caller ID from the software Setting Auto Answer to OnAdding contacts from the Address Book Setting up a dialing prefix Setting the distinctive ringSetting up Speed Dial using the computer Using the Fax Setup Utility Setting a fax quality using the computerCustomizing settings using the Fax Setup Utility You can From hereSetting a fax sending speed Forwarding faxes using the computerFrom here You can Blocking junk faxes Printing fax activity reportsPrinting Using the automatic paper type sensorLoading labels Loading envelopesLoading transparencies Loading iron-on transfersLoading custom-size paper Loading banner paper Load up to Make sure Choosing compatible specialty paper typesChoosing a paper size Learning about the All-In-One software print optionsChoosing a paper type Choosing a print qualityResetting All-In-One software settings to defaults Collating copies using the computerSharpening an image Double-click the Lexmark 5000 Series Center iconPrinting photos using the computer Performing printing and related tasksPrinting a document Printing cards Printing borderless photosPrinting iron-on transfers Printing envelopesPrinting transparencies Printing multiple pages on one sheet Printing a bannerPrinting multiple copies of a stored document Printing color images in black and whiteCanceling a print job Pausing print jobsManaging print jobs Printing the last page first reverse page orderResuming print jobs Getting started CopyingAutomatic Document Feeder ADF paper capacity Performing copying and related tasks If you want to change a settingMaking a copy Copying photosEnlarging or reducing an image Copying multiple images on one page using the control panelCollating copies using the control panel Adjusting copy qualityMaking a copy lighter or darker Press Lighter/DarkerCanceling a copy after document is loaded Getting started ScanningChoosing where to send scanned images Learning about the All-In-One Center scan optionsEditing the Customize list To add an application to the list Adjusting color settings when scanningTo remove an application from the list To modify an application in the listFrom here Go to Customizing scan settings from the Scan dialogClick Cropping photos using the softwareSelect Auto-crop sensitivity Adjusting the brightness of an imageSharpening an image Selecting the All-In-One Center Preferences settingScanning a document Performing scanning and related tasksScanning a text-only document Scanning a text and graphics documentScanning an item for Web page viewing Scanning images for editing Scanning multiple pages using the Automatic Document FeederScanning a portion of an image Scanning text for editing Scanning clear images from magazines or newspapersCanceling a scan job Scanning documents or images for e-mailingSaving a scanned image Setting a scan to network PIN Setting a network printer to scanScanning over a network Selecting printers that can scan to your computerPress Start Color or Start Black Scanning to a computer over a networkGetting started Working with photosPage Working with photos Printing photos using the computerPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enlarging or reducing an image Enhancing photo print quality using the softwareSharpening an image Networking the printer If you are usingNetworking overview Selecting a network printerInstalling the printer on additional network computers Printer sharingFinding your MAC address Checking the box contents Understanding the printerUnderstanding the printer parts Use Understanding the parts of the printerEXT Line Installing another language control panelUsing the control panel buttons and menus Using the control panelPress Press Press Understanding the Scan menu Understanding the Copy menuPress Start Color or Start Black Understanding the PictBridge menu100 Menu ItemAction 101 Understanding the Fax menu102 Understanding the Settings menu103 Saving settingsClick Uninstall Installing the printer softwareUnderstanding the software Removing the printer softwareUsing the Printer Setup Complete dialog Using the Printer Selection dialogUsing the Page Setup dialog 105106 Using the Print dialog107 Only 108Click 109Using Printer Services Using the All-In-One Center110 From here You can 111112 Using the UtilityPrompt for multiple pages is checked Prompt to name each page is uncheckedClick Lexmark 5000 Series Utility 113114 Maintaining the printer Installing print cartridgesPrint cartridges 115116 117 Removing a used print cartridgePress Settings Cleaning the print cartridge nozzlesAligning print cartridges 118119 Wiping the print cartridge nozzles and contactsPrinting a test page using the control panel Preserving the print cartridges120 Improving print quality Printing a test page using the computerCheck paper Select a higher print qualityCleaning the exterior of the printer Cleaning the scan lens and white roller122 Refilling print cartridges Using genuine Lexmark print cartridgesOrdering print cartridges 123124 Ordering paper and other suppliesDescription Where to find Where to findFinding information about the printer 125126 Description Where to find US Where to find rest of world127 Contacting Customer SupportHow do I contact Lexmark Customer Support? Is contact information available online?Setup troubleshooting TroubleshootingPower button is not lit Incorrect language appears on the displayCable is not connected, is loose, or is damaged Software does not installPrinter does not appear in the Printer Selection dialog Does not print Cannot print from digital camera using PictBridge Printer is not able to communicate with the computerUnderstanding Warning levels Fax troubleshooting Removing and reinstalling the softwareCannot send or receive a fax Disable Call Waiting temporarily Review digital phone service checklistDo you have Voice Mail service? Verify dial toneCan send but not receive faxes Can receive but not send faxes Received fax has poor print quality Printer receives a blank faxClean scan lens and white roller Use phone line checklistMake sure the printer detects dial tone Caller ID information is not displayed Change redial settingsCaller ID pattern may not be set correctly Schedule to resend fax at a later timeCheck receiving fax machine capabilities Check phone lineMake sure Auto Fax Convert is on 140141 Lower the transmission speedPrint troubleshooting Improving print qualityPoor text and graphic quality Poor quality at the edges Print speed is slow Checking ink levels using the computerChecking ink levels using the control panel Checking printer readinessChecking the printer status Checking the print cartridges Ink levels seem to go down too quickly Ink levels seem incorrectPartial document or photo prints Blank or incorrect page printsPrint is too dark or smudged Glossy photo paper or transparencies stick togetherReady or Busy Printing is listed as the status Removing an external print serverTransparencies or photos contain white lines Vertical straight lines are not smooth White lines appear in graphics or solid black areasPrinter is plugged in but does not print Printer is busy printing another jobMake sure the USB cable is installed properly Make sure the printer is receiving powerTest page does not print 151Photo smudges or scratches Copy troubleshooting Copier does not respond153 Poor copy quality Scan troubleshooting Partial document or photo copiesADF does not respond Scan was not successful Uninstall and reinstall softwareCheck USB cable connection 156Poor scanned image quality Scanning takes too long or freezes the computerCannot scan to an application Partial document or photo scansCheck computer connection Remove and reinstall the softwareCheck cable connection 159Cannot scan to a computer over a network Jams and misfeeds troubleshootingPaper jam in the paper support Paper jam in the printerPrinter does not feed paper, envelopes, or specialty media Paper or specialty media misfeedsPaper continues to jam Banner paper jamsRemove tape from print cartridge Error messagesUse new paper 163Remove any obstructions Automatic Document Feeder ADF164 Paper support Is the printer receiving power?Check external print server 165166 Load Document167 Left Cartridge Error / Right Cartridge Error168 Multiple All-In-Ones found169 Reboot computerResetting the printer to factory default settings Settings are not savedChange time-out settings Save settings for future jobs171 Removing and reinstalling the softwareEdition notice Recycling Lexmark productsTrademarks 172173 Conventions Product informationIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada174 Noise emission levels Temperature informationInformation for Chinese RoHS program 175176 177 South Africa telecommunications notice Using this product in SwitzerlandVerwendung dieses Produkts in Deutschland 178Utilisation de ce produit en Suisse Power consumptionVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera180 Total energy usage181 182 Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KYLimitation of liability Extent of limited warrantyAdditional rights 184185 Networking glossary186 UAA Universally Administered Address