Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 5000 Series Scan troubleshooting, Partial document or photo copies, ADF does not respond

Models: 5000 Series

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Are you scanning from a magazine or a newspaper?

If you are copying or scanning from a magazine or a newspaper, see “Removing wavy patterns from scanned photos, magazines, or newspapers” on page 159.

Check document placement

Make sure the document is loaded facedown in the Automatic Document Feeder (ADF) and centered between the ADF paper guides.

Clean scan lens and white roller

1Unplug the power cord and the phone line from the wall.

2Open the control panel.

3Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer.

4Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens. Note: The scan lens is located under the white roller.

5Reinstall the dry white roller, push the roller lever gently to the left, and then snap it into place.

6Reconnect the power cord and the phone line.

Partial document or photo copies

These are possible solutions. Try one or more of the following:

Check document placement

Make sure the document or photo is loaded facedown in the Automatic Document Feeder (ADF) and centered between the ADF paper guides.

Check paper size

Make sure the paper size being used matches the size you selected.

Check Original Size setting

Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.

Scan troubleshooting

ADF does not respond

These are possible solutions. Try one or more of the following:

Check messages

If an error message is displayed, see “Error messages” on page 163.

Check power

If the light is not on, see “Power button is not lit” on page 128.

Troubleshooting

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Lexmark 5000 Series manual Scan troubleshooting, Partial document or photo copies, ADF does not respond

Contents

User Guide Lexmark 5000 Series All-In-OnePage Contents Networking the printer TroubleshootingScanning Working with photosNetworking glossary Page Safety information Equipment Benefits See this section Getting the printer ready to faxChoosing a fax connection Related topicsCountry/region Using an RJ11 adapterCountry/region Country/region Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jackConnecting to a telephone Related topics Connecting to an answering machinePage Connecting to a computer with a modem Using a digital phone service Related topics Faxing using the control panelGetting started Loading paperLoad up to Make sure Automatic Document Feeder ADF paper capacityPress Phone Book Entering a fax number using the control panelSending a fax Press Start Color or Start Black Sending a fax using the control panelSending a broadcast fax at a scheduled time Receiving a fax Receiving a fax automatically using the control panelPress Start Color or Start Black. or Setting a fax manual answer code using the control panelReceiving a fax manually Using the control panel Phonebook Customizing dial settingsUsing Caller ID from the control panel Use this Setting up a dialing prefix using the control panelSetting up Quick Dial buttons using the control panel Setting the distinctive ring using the control panelSetting up a fax header using the control panel Customizing fax settingsSetting up a fax footer using the control panel Forwarding faxes Changing Caller ID pattern using the control panelManaging fax jobs Printing fax activity reports using the control panel Setting up to fax while behind a PBXBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Getting started Faxing using the computerAutomatic Document Feeder ADF paper capacity Click Save Settings Receiving a fax automatically using the computerSetting a fax manual answer code Double-click the Lexmark 5000 Series Fax Setup Utility iconAdding contacts from the Address Book Using Caller ID from the softwareSetting Auto Answer to On Setting up Speed Dial using the computer Setting up a dialing prefixSetting the distinctive ring Customizing settings using the Fax Setup Utility Using the Fax Setup UtilitySetting a fax quality using the computer You can From hereFrom here You can Setting a fax sending speedForwarding faxes using the computer Blocking junk faxes Printing fax activity reportsPrinting Using the automatic paper type sensorLoading labels Loading envelopesLoading custom-size paper Loading transparenciesLoading iron-on transfers Loading banner paper Load up to Make sure Choosing compatible specialty paper typesChoosing a print quality Learning about the All-In-One software print optionsChoosing a paper size Choosing a paper typeDouble-click the Lexmark 5000 Series Center icon Collating copies using the computerResetting All-In-One software settings to defaults Sharpening an imagePrinting a document Printing photos using the computerPerforming printing and related tasks Printing cards Printing borderless photosPrinting iron-on transfers Printing envelopesPrinting transparencies Printing multiple pages on one sheet Printing a bannerPrinting multiple copies of a stored document Printing color images in black and whitePrinting the last page first reverse page order Pausing print jobsCanceling a print job Managing print jobsResuming print jobs Getting started CopyingAutomatic Document Feeder ADF paper capacity Copying photos If you want to change a settingPerforming copying and related tasks Making a copyEnlarging or reducing an image Copying multiple images on one page using the control panelPress Lighter/Darker Adjusting copy qualityCollating copies using the control panel Making a copy lighter or darkerCanceling a copy after document is loaded Getting started ScanningEditing the Customize list Choosing where to send scanned imagesLearning about the All-In-One Center scan options To modify an application in the list Adjusting color settings when scanningTo add an application to the list To remove an application from the listFrom here Go to Customizing scan settings from the Scan dialogClick Cropping photos using the softwareSelect Auto-crop sensitivity Adjusting the brightness of an imageSharpening an image Selecting the All-In-One Center Preferences settingScanning a document Performing scanning and related tasksScanning an item for Web page viewing Scanning a text-only documentScanning a text and graphics document Scanning images for editing Scanning multiple pages using the Automatic Document FeederScanning a portion of an image Scanning text for editing Scanning clear images from magazines or newspapersSaving a scanned image Canceling a scan jobScanning documents or images for e-mailing Selecting printers that can scan to your computer Setting a network printer to scanSetting a scan to network PIN Scanning over a networkPress Start Color or Start Black Scanning to a computer over a networkGetting started Working with photosPage Working with photos Printing photos using the computerPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enlarging or reducing an image Enhancing photo print quality using the softwareSharpening an image Selecting a network printer If you are usingNetworking the printer Networking overviewFinding your MAC address Installing the printer on additional network computersPrinter sharing Understanding the printer parts Checking the box contentsUnderstanding the printer Use Understanding the parts of the printerEXT Line Installing another language control panelPress Using the control panel buttons and menusUsing the control panel Press Press Understanding the Scan menu Understanding the Copy menuPress Start Color or Start Black Understanding the PictBridge menuAction 100Menu Item 101 Understanding the Fax menu102 Understanding the Settings menu103 Saving settingsRemoving the printer software Installing the printer softwareClick Uninstall Understanding the software105 Using the Printer Selection dialogUsing the Printer Setup Complete dialog Using the Page Setup dialog106 Using the Print dialog107 Only 108Click 109110 Using Printer ServicesUsing the All-In-One Center From here You can 111Prompt to name each page is unchecked Using the Utility112 Prompt for multiple pages is checkedClick Lexmark 5000 Series Utility 113114 115 Installing print cartridgesMaintaining the printer Print cartridges116 117 Removing a used print cartridge118 Cleaning the print cartridge nozzlesPress Settings Aligning print cartridges119 Wiping the print cartridge nozzles and contacts120 Printing a test page using the control panelPreserving the print cartridges Select a higher print quality Printing a test page using the computerImproving print quality Check paper122 Cleaning the exterior of the printerCleaning the scan lens and white roller 123 Using genuine Lexmark print cartridgesRefilling print cartridges Ordering print cartridges124 Ordering paper and other supplies125 Where to findDescription Where to find Finding information about the printer126 Description Where to find US Where to find rest of worldIs contact information available online? Contacting Customer Support127 How do I contact Lexmark Customer Support?Incorrect language appears on the display TroubleshootingSetup troubleshooting Power button is not litCable is not connected, is loose, or is damaged Software does not installPrinter does not appear in the Printer Selection dialog Does not print Understanding Warning levels Cannot print from digital camera using PictBridgePrinter is not able to communicate with the computer Cannot send or receive a fax Fax troubleshootingRemoving and reinstalling the software Verify dial tone Review digital phone service checklistDisable Call Waiting temporarily Do you have Voice Mail service?Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Printer receives a blank faxMake sure the printer detects dial tone Clean scan lens and white rollerUse phone line checklist Schedule to resend fax at a later time Change redial settingsCaller ID information is not displayed Caller ID pattern may not be set correctly140 Check phone lineCheck receiving fax machine capabilities Make sure Auto Fax Convert is on141 Lower the transmission speedPoor text and graphic quality Print troubleshootingImproving print quality Poor quality at the edges Print speed is slow Checking ink levels using the computerChecking the printer status Checking ink levels using the control panelChecking printer readiness Checking the print cartridges Blank or incorrect page prints Ink levels seem incorrectInk levels seem to go down too quickly Partial document or photo printsPrint is too dark or smudged Glossy photo paper or transparencies stick togetherTransparencies or photos contain white lines Ready or Busy Printing is listed as the statusRemoving an external print server Printer is busy printing another job White lines appear in graphics or solid black areasVertical straight lines are not smooth Printer is plugged in but does not print151 Make sure the printer is receiving powerMake sure the USB cable is installed properly Test page does not printPhoto smudges or scratches 153 Copy troubleshootingCopier does not respond Poor copy quality ADF does not respond Scan troubleshootingPartial document or photo copies 156 Uninstall and reinstall softwareScan was not successful Check USB cable connectionPoor scanned image quality Scanning takes too long or freezes the computerCannot scan to an application Partial document or photo scans159 Remove and reinstall the softwareCheck computer connection Check cable connectionPaper jam in the printer Jams and misfeeds troubleshootingCannot scan to a computer over a network Paper jam in the paper supportPrinter does not feed paper, envelopes, or specialty media Paper or specialty media misfeedsPaper continues to jam Banner paper jams163 Error messagesRemove tape from print cartridge Use new paper164 Remove any obstructionsAutomatic Document Feeder ADF 165 Is the printer receiving power?Paper support Check external print server166 Load Document167 Left Cartridge Error / Right Cartridge Error168 Multiple All-In-Ones found169 Reboot computerSave settings for future jobs Settings are not savedResetting the printer to factory default settings Change time-out settings171 Removing and reinstalling the software172 Recycling Lexmark productsEdition notice Trademarks173 Conventions Product information174 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 175 Temperature informationNoise emission levels Information for Chinese RoHS program176 177 178 Using this product in SwitzerlandSouth Africa telecommunications notice Verwendung dieses Produkts in DeutschlandUso del prodotto in Svizzera Power consumptionUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz180 Total energy usage181 182 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service184 Extent of limited warrantyLimitation of liability Additional rights185 Networking glossary186 UAA Universally Administered Address