Restart computer
Turn off and then restart your computer.
Uninstall and reinstall software
For more information, see “Removing and reinstalling the software” on page 133.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
Close all applications not in use
Close all programs not being used to speed up the performance of your computer.
Change the resolution to a lower value
1From the Finder desktop,
2Double-click the Lexmark 5000 Series Center icon.
3Click Preview/Edit to open the Scan dialog.
4On the dialog, select Preview.
5Reload the document into the ADF, and then click Close on the reminder dialog.
Note: Select the check box on the reminder dialog if you do not want this dialog to reappear until you reopen the application.
6Click to open the Scan Settings drawer.
7From the Resolution (DPI)
8Click .
Poor scanned image quality
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 163.
Clean the scan lens and white roller
1Unplug the power cord and the phone line from the wall.
2Open the control panel.
3Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer.
4Use a clean,
5Reinstall the dry white roller, push the roller lever gently to the left, and then snap it into place.
6Reconnect the power cord and the phone line.
Troubleshooting
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