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Lexmark 5000 Series manual Check phone line, Check receiving fax machine capabilities, 140

Models: 5000 Series

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Phone Line Error

These are possible causes and solutions. Try one or more of the following:

Review digital phone service checklist

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.

•If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.

•If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider.

•If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing when using a PBX telephone service, see “Setting up to fax while behind a PBX” on page 30.

Check phone line

If the telephone line is being used by another device, wait until the other device is finished before sending the fax.

Check cable connections

Make sure cable connections for the following hardware are secure, if applicable:

•Power supply

•Telephone

•Handset

•Answering machine

Fax Error

The fax machines have stopped communicating.

Resend the fax. There may have been a problem with the quality of the telephone line connection.

Fax Mode Unsupported

Check receiving fax machine capabilities

The receiving fax machine does not support the type of fax you attempted to send. If it does not support:

•Your fax resolution—lower the fax resolution. 1 From the control panel, press Fax Mode. 2 Press Quality.

3Press or repeatedly until a lower quality appears.

4Press .

•Legal-size paper—reformat the document on letter-size paper.

•Color faxes—send a black and white fax

Make sure Auto Fax Convert is on

1From the control panel, press Fax Mode.

2Press .

3Press or repeatedly until Fax Setup appears.

Troubleshooting

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Image 140

Lexmark 5000 Series Check phone line, Check receiving fax machine capabilities, Make sure Auto Fax Convert is on, 140

Contents

Lexmark 5000 Series All-In-One User GuidePage Contents Troubleshooting ScanningWorking with photos Networking the printerNetworking glossary Page Safety information Getting the printer ready to fax Choosing a fax connectionRelated topics Equipment Benefits See this sectionUsing an RJ11 adapter Country/regionCountry/region Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in GermanyConnecting to a telephone Connecting to an answering machine Related topicsPage Connecting to a computer with a modem Using a digital phone service Faxing using the control panel Getting startedLoading paper Related topicsAutomatic Document Feeder ADF paper capacity Load up to Make surePress Phone Book Entering a fax number using the control panelSending a fax Press Start Color or Start Black Sending a fax using the control panelSending a broadcast fax at a scheduled time Receiving a fax automatically using the control panel Receiving a faxPress Start Color or Start Black. or Setting a fax manual answer code using the control panelReceiving a fax manually Using the control panel Phonebook Customizing dial settingsUsing Caller ID from the control panel Setting up a dialing prefix using the control panel Use thisSetting the distinctive ring using the control panel Setting up Quick Dial buttons using the control panelCustomizing fax settings Setting up a fax header using the control panelSetting up a fax footer using the control panel Forwarding faxes Changing Caller ID pattern using the control panelManaging fax jobs Setting up to fax while behind a PBX Printing fax activity reports using the control panelBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Faxing using the computer Getting startedAutomatic Document Feeder ADF paper capacity Receiving a fax automatically using the computer Setting a fax manual answer codeDouble-click the Lexmark 5000 Series Fax Setup Utility icon Click Save SettingsAdding contacts from the Address Book Using Caller ID from the softwareSetting Auto Answer to On Setting up Speed Dial using the computer Setting up a dialing prefixSetting the distinctive ring Customizing settings using the Fax Setup Utility Using the Fax Setup UtilitySetting a fax quality using the computer From here You canFrom here You can Setting a fax sending speedForwarding faxes using the computer Printing fax activity reports Blocking junk faxesUsing the automatic paper type sensor PrintingLoading envelopes Loading labelsLoading custom-size paper Loading transparenciesLoading iron-on transfers Loading banner paper Choosing compatible specialty paper types Load up to Make sureLearning about the All-In-One software print options Choosing a paper sizeChoosing a paper type Choosing a print qualityCollating copies using the computer Resetting All-In-One software settings to defaultsSharpening an image Double-click the Lexmark 5000 Series Center iconPrinting a document Printing photos using the computerPerforming printing and related tasks Printing borderless photos Printing cardsPrinting envelopes Printing iron-on transfersPrinting transparencies Printing a banner Printing multiple pages on one sheetPrinting color images in black and white Printing multiple copies of a stored documentPausing print jobs Canceling a print jobManaging print jobs Printing the last page first reverse page orderResuming print jobs Copying Getting startedAutomatic Document Feeder ADF paper capacity If you want to change a setting Performing copying and related tasksMaking a copy Copying photosCopying multiple images on one page using the control panel Enlarging or reducing an imageAdjusting copy quality Collating copies using the control panelMaking a copy lighter or darker Press Lighter/DarkerCanceling a copy after document is loaded Scanning Getting startedEditing the Customize list Choosing where to send scanned imagesLearning about the All-In-One Center scan options Adjusting color settings when scanning To add an application to the listTo remove an application from the list To modify an application in the listCustomizing scan settings from the Scan dialog From here Go toCropping photos using the software ClickAdjusting the brightness of an image Select Auto-crop sensitivitySelecting the All-In-One Center Preferences setting Sharpening an imagePerforming scanning and related tasks Scanning a documentScanning an item for Web page viewing Scanning a text-only documentScanning a text and graphics document Scanning multiple pages using the Automatic Document Feeder Scanning images for editingScanning a portion of an image Scanning clear images from magazines or newspapers Scanning text for editingSaving a scanned image Canceling a scan jobScanning documents or images for e-mailing Setting a network printer to scan Setting a scan to network PINScanning over a network Selecting printers that can scan to your computerScanning to a computer over a network Press Start Color or Start BlackWorking with photos Getting startedPage Printing photos using the computer Working with photosPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enhancing photo print quality using the software Enlarging or reducing an imageSharpening an image If you are using Networking the printerNetworking overview Selecting a network printerFinding your MAC address Installing the printer on additional network computersPrinter sharing Understanding the printer parts Checking the box contentsUnderstanding the printer Understanding the parts of the printer UseEXT Installing another language control panel LinePress Using the control panel buttons and menusUsing the control panel Press Press Understanding the Copy menu Understanding the Scan menuUnderstanding the PictBridge menu Press Start Color or Start BlackAction 100Menu Item Understanding the Fax menu 101Understanding the Settings menu 102Saving settings 103Installing the printer software Click UninstallUnderstanding the software Removing the printer softwareUsing the Printer Selection dialog Using the Printer Setup Complete dialogUsing the Page Setup dialog 105Using the Print dialog 106107 108 Only109 Click110 Using Printer ServicesUsing the All-In-One Center 111 From here You canUsing the Utility 112Prompt for multiple pages is checked Prompt to name each page is unchecked113 Click Lexmark 5000 Series Utility114 Installing print cartridges Maintaining the printerPrint cartridges 115116 Removing a used print cartridge 117Cleaning the print cartridge nozzles Press SettingsAligning print cartridges 118Wiping the print cartridge nozzles and contacts 119120 Printing a test page using the control panelPreserving the print cartridges Printing a test page using the computer Improving print qualityCheck paper Select a higher print quality122 Cleaning the exterior of the printerCleaning the scan lens and white roller Using genuine Lexmark print cartridges Refilling print cartridgesOrdering print cartridges 123Ordering paper and other supplies 124Where to find Description Where to findFinding information about the printer 125Description Where to find US Where to find rest of world 126Contacting Customer Support 127How do I contact Lexmark Customer Support? Is contact information available online?Troubleshooting Setup troubleshootingPower button is not lit Incorrect language appears on the displaySoftware does not install Cable is not connected, is loose, or is damagedPrinter does not appear in the Printer Selection dialog Does not print Understanding Warning levels Cannot print from digital camera using PictBridgePrinter is not able to communicate with the computer Cannot send or receive a fax Fax troubleshootingRemoving and reinstalling the software Review digital phone service checklist Disable Call Waiting temporarilyDo you have Voice Mail service? Verify dial toneCan send but not receive faxes Can receive but not send faxes Printer receives a blank fax Received fax has poor print qualityMake sure the printer detects dial tone Clean scan lens and white rollerUse phone line checklist Change redial settings Caller ID information is not displayedCaller ID pattern may not be set correctly Schedule to resend fax at a later timeCheck phone line Check receiving fax machine capabilitiesMake sure Auto Fax Convert is on 140Lower the transmission speed 141Poor text and graphic quality Print troubleshootingImproving print quality Poor quality at the edges Checking ink levels using the computer Print speed is slowChecking the printer status Checking ink levels using the control panelChecking printer readiness Checking the print cartridges Ink levels seem incorrect Ink levels seem to go down too quicklyPartial document or photo prints Blank or incorrect page printsGlossy photo paper or transparencies stick together Print is too dark or smudgedTransparencies or photos contain white lines Ready or Busy Printing is listed as the statusRemoving an external print server White lines appear in graphics or solid black areas Vertical straight lines are not smoothPrinter is plugged in but does not print Printer is busy printing another jobMake sure the printer is receiving power Make sure the USB cable is installed properlyTest page does not print 151Photo smudges or scratches 153 Copy troubleshootingCopier does not respond Poor copy quality ADF does not respond Scan troubleshootingPartial document or photo copies Uninstall and reinstall software Scan was not successfulCheck USB cable connection 156Scanning takes too long or freezes the computer Poor scanned image qualityPartial document or photo scans Cannot scan to an applicationRemove and reinstall the software Check computer connectionCheck cable connection 159Jams and misfeeds troubleshooting Cannot scan to a computer over a networkPaper jam in the paper support Paper jam in the printerPaper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty mediaBanner paper jams Paper continues to jamError messages Remove tape from print cartridgeUse new paper 163164 Remove any obstructionsAutomatic Document Feeder ADF Is the printer receiving power? Paper supportCheck external print server 165Load Document 166Left Cartridge Error / Right Cartridge Error 167Multiple All-In-Ones found 168Reboot computer 169Settings are not saved Resetting the printer to factory default settingsChange time-out settings Save settings for future jobsRemoving and reinstalling the software 171Recycling Lexmark products Edition noticeTrademarks 172Conventions Product information 173174 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Temperature information Noise emission levelsInformation for Chinese RoHS program 175176 177 Using this product in Switzerland South Africa telecommunications noticeVerwendung dieses Produkts in Deutschland 178Power consumption Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraTotal energy usage 180181 182 Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KYExtent of limited warranty Limitation of liabilityAdditional rights 184Networking glossary 185UAA Universally Administered Address 186