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Lexmark 5000 Series manual Error messages, Remove tape from print cartridge, Use new paper, 163

Models: 5000 Series

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Error messages

Alignment Error

These are possible solutions. Try one or more of the following:

Remove tape from print cartridge

1Remove the print cartridge.

2Make sure the sticker and tape have been removed.

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2

3Reinsert the cartridge.

4Press to align the cartridge.

For more information, see “Aligning print cartridges” on page 118.

Use new paper

Load only plain, unmarked paper for aligning the cartridge.

The printer will read any markings on used paper, which could cause the alignment error message to appear.

Black Ink Low / Color Ink Low / Photo Ink Low

1Check the indicated ink level or levels, and install a new print cartridge or cartridges if necessary. To order supplies, see “Ordering paper and other supplies” on page 124.

2Press to continue.

Cartridge Error (1102, 1203, 1204, or 120F)

1Remove the print cartridges, and close the cartridge carrier lids.

2Disconnect the power cord from the electrical outlet.

3Reconnect the power cord to the electrical outlet.

4If the button is not lit, press .

5Reinsert the print cartridges.

If the error does not reappear, the problem has been corrected.

If the problem reappears, one of the cartridges is not working properly. Continue with the following procedure to determine which cartridge is not working properly.

1Remove the print cartridges, and close the cartridge carrier lids.

2Disconnect the power cord from the electrical outlet.

3Reconnect the power cord to the electrical outlet.

4If the button is not lit, press .

5Reinsert the black (or photo) print cartridge.

Troubleshooting

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Lexmark 5000 Series manual Error messages, Remove tape from print cartridge, Use new paper, 163

Contents

User Guide Lexmark 5000 Series All-In-OnePage Contents Networking the printer TroubleshootingScanning Working with photosNetworking glossary Page Safety information Equipment Benefits See this section Getting the printer ready to faxChoosing a fax connection Related topicsCountry/region Using an RJ11 adapterCountry/region Country/region Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jackConnecting to a telephone Related topics Connecting to an answering machinePage Connecting to a computer with a modem Using a digital phone service Related topics Faxing using the control panelGetting started Loading paperLoad up to Make sure Automatic Document Feeder ADF paper capacitySending a fax Entering a fax number using the control panelPress Phone Book Sending a broadcast fax at a scheduled time Sending a fax using the control panelPress Start Color or Start Black Receiving a fax Receiving a fax automatically using the control panelReceiving a fax manually Setting a fax manual answer code using the control panelPress Start Color or Start Black. or Using Caller ID from the control panel Customizing dial settingsUsing the control panel Phonebook Use this Setting up a dialing prefix using the control panelSetting up Quick Dial buttons using the control panel Setting the distinctive ring using the control panelSetting up a fax header using the control panel Customizing fax settingsSetting up a fax footer using the control panel Managing fax jobs Changing Caller ID pattern using the control panelForwarding faxes Printing fax activity reports using the control panel Setting up to fax while behind a PBXBlocking junk faxes using the control panel Changing Caller ID pattern using the control panel Page Getting started Faxing using the computerAutomatic Document Feeder ADF paper capacity Click Save Settings Receiving a fax automatically using the computerSetting a fax manual answer code Double-click the Lexmark 5000 Series Fax Setup Utility iconSetting Auto Answer to On Using Caller ID from the softwareAdding contacts from the Address Book Setting the distinctive ring Setting up a dialing prefixSetting up Speed Dial using the computer Setting a fax quality using the computer Using the Fax Setup UtilityCustomizing settings using the Fax Setup Utility You can From hereForwarding faxes using the computer Setting a fax sending speedFrom here You can Blocking junk faxes Printing fax activity reportsPrinting Using the automatic paper type sensorLoading labels Loading envelopesLoading iron-on transfers Loading transparenciesLoading custom-size paper Loading banner paper Load up to Make sure Choosing compatible specialty paper typesChoosing a print quality Learning about the All-In-One software print optionsChoosing a paper size Choosing a paper typeDouble-click the Lexmark 5000 Series Center icon Collating copies using the computerResetting All-In-One software settings to defaults Sharpening an imagePerforming printing and related tasks Printing photos using the computerPrinting a document Printing cards Printing borderless photosPrinting iron-on transfers Printing envelopesPrinting transparencies Printing multiple pages on one sheet Printing a bannerPrinting multiple copies of a stored document Printing color images in black and whitePrinting the last page first reverse page order Pausing print jobsCanceling a print job Managing print jobsResuming print jobs Getting started CopyingAutomatic Document Feeder ADF paper capacity Copying photos If you want to change a settingPerforming copying and related tasks Making a copyEnlarging or reducing an image Copying multiple images on one page using the control panelPress Lighter/Darker Adjusting copy qualityCollating copies using the control panel Making a copy lighter or darkerCanceling a copy after document is loaded Getting started ScanningLearning about the All-In-One Center scan options Choosing where to send scanned imagesEditing the Customize list To modify an application in the list Adjusting color settings when scanningTo add an application to the list To remove an application from the listFrom here Go to Customizing scan settings from the Scan dialogClick Cropping photos using the softwareSelect Auto-crop sensitivity Adjusting the brightness of an imageSharpening an image Selecting the All-In-One Center Preferences settingScanning a document Performing scanning and related tasksScanning a text and graphics document Scanning a text-only documentScanning an item for Web page viewing Scanning images for editing Scanning multiple pages using the Automatic Document FeederScanning a portion of an image Scanning text for editing Scanning clear images from magazines or newspapersScanning documents or images for e-mailing Canceling a scan jobSaving a scanned image Selecting printers that can scan to your computer Setting a network printer to scanSetting a scan to network PIN Scanning over a networkPress Start Color or Start Black Scanning to a computer over a networkGetting started Working with photosPage Working with photos Printing photos using the computerPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enlarging or reducing an image Enhancing photo print quality using the softwareSharpening an image Selecting a network printer If you are usingNetworking the printer Networking overviewPrinter sharing Installing the printer on additional network computersFinding your MAC address Understanding the printer Checking the box contentsUnderstanding the printer parts Use Understanding the parts of the printerEXT Line Installing another language control panelUsing the control panel Using the control panel buttons and menusPress Press Press Understanding the Scan menu Understanding the Copy menuPress Start Color or Start Black Understanding the PictBridge menuMenu Item 100Action 101 Understanding the Fax menu102 Understanding the Settings menu103 Saving settingsRemoving the printer software Installing the printer softwareClick Uninstall Understanding the software105 Using the Printer Selection dialogUsing the Printer Setup Complete dialog Using the Page Setup dialog106 Using the Print dialog107 Only 108Click 109Using the All-In-One Center Using Printer Services110 From here You can 111Prompt to name each page is unchecked Using the Utility112 Prompt for multiple pages is checkedClick Lexmark 5000 Series Utility 113114 115 Installing print cartridgesMaintaining the printer Print cartridges116 117 Removing a used print cartridge118 Cleaning the print cartridge nozzlesPress Settings Aligning print cartridges119 Wiping the print cartridge nozzles and contactsPreserving the print cartridges Printing a test page using the control panel120 Select a higher print quality Printing a test page using the computerImproving print quality Check paperCleaning the scan lens and white roller Cleaning the exterior of the printer122 123 Using genuine Lexmark print cartridgesRefilling print cartridges Ordering print cartridges124 Ordering paper and other supplies125 Where to findDescription Where to find Finding information about the printer126 Description Where to find US Where to find rest of worldIs contact information available online? Contacting Customer Support127 How do I contact Lexmark Customer Support?Incorrect language appears on the display TroubleshootingSetup troubleshooting Power button is not litCable is not connected, is loose, or is damaged Software does not installPrinter does not appear in the Printer Selection dialog Does not print Printer is not able to communicate with the computer Cannot print from digital camera using PictBridgeUnderstanding Warning levels Removing and reinstalling the software Fax troubleshootingCannot send or receive a fax Verify dial tone Review digital phone service checklistDisable Call Waiting temporarily Do you have Voice Mail service?Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Printer receives a blank faxUse phone line checklist Clean scan lens and white rollerMake sure the printer detects dial tone Schedule to resend fax at a later time Change redial settingsCaller ID information is not displayed Caller ID pattern may not be set correctly140 Check phone lineCheck receiving fax machine capabilities Make sure Auto Fax Convert is on141 Lower the transmission speedImproving print quality Print troubleshootingPoor text and graphic quality Poor quality at the edges Print speed is slow Checking ink levels using the computerChecking printer readiness Checking ink levels using the control panelChecking the printer status Checking the print cartridges Blank or incorrect page prints Ink levels seem incorrectInk levels seem to go down too quickly Partial document or photo printsPrint is too dark or smudged Glossy photo paper or transparencies stick togetherRemoving an external print server Ready or Busy Printing is listed as the statusTransparencies or photos contain white lines Printer is busy printing another job White lines appear in graphics or solid black areasVertical straight lines are not smooth Printer is plugged in but does not print151 Make sure the printer is receiving powerMake sure the USB cable is installed properly Test page does not printPhoto smudges or scratches Copier does not respond Copy troubleshooting153 Poor copy quality Partial document or photo copies Scan troubleshootingADF does not respond 156 Uninstall and reinstall softwareScan was not successful Check USB cable connectionPoor scanned image quality Scanning takes too long or freezes the computerCannot scan to an application Partial document or photo scans159 Remove and reinstall the softwareCheck computer connection Check cable connectionPaper jam in the printer Jams and misfeeds troubleshootingCannot scan to a computer over a network Paper jam in the paper supportPrinter does not feed paper, envelopes, or specialty media Paper or specialty media misfeedsPaper continues to jam Banner paper jams163 Error messagesRemove tape from print cartridge Use new paperAutomatic Document Feeder ADF Remove any obstructions164 165 Is the printer receiving power?Paper support Check external print server166 Load Document167 Left Cartridge Error / Right Cartridge Error168 Multiple All-In-Ones found169 Reboot computerSave settings for future jobs Settings are not savedResetting the printer to factory default settings Change time-out settings171 Removing and reinstalling the software172 Recycling Lexmark productsEdition notice Trademarks173 Conventions Product informationAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement174 175 Temperature informationNoise emission levels Information for Chinese RoHS program176 177 178 Using this product in SwitzerlandSouth Africa telecommunications notice Verwendung dieses Produkts in DeutschlandUso del prodotto in Svizzera Power consumptionUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz180 Total energy usage181 182 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service184 Extent of limited warrantyLimitation of liability Additional rights185 Networking glossary186 UAA Universally Administered Address