Make sure the printer is set as the default printer and is not on hold or paused
To set printer as default:
1From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility.
2From the Printer List dialog, select your printer.
3Click the Make Default icon.
To resume print jobs:
1From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility.
2From the list of printers,
3From the Printer
Uninstall and reinstall software
For more information, see “Removing and reinstalling the software” on page 133.
Scan was not successful
These are possible solutions. Try one or more of the following:
Check USB cable connection
If the printer is connected to the computer through a USB connection:
1Check the USB cable for any obvious damage.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
USB symbol.
Make sure the printer is communicating with the correct computer
If the printer is connected to a network with multiple computers, you must select, using the control panel of the printer, the computer from which you are sending the scan.
Make sure the printer is set as the default printer and is not on hold or paused
To set the printer as default:
1From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility.
2From the Printer List dialog, select your printer.
3Click the Make Default icon.
To resume print jobs:
1From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility.
2From the list of printers,
3From the Printer
Troubleshooting
