Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222–3111. In Canada dial 1 (866) 288-4268.

My phone

Make sure the power cord is securely plugged in.

doesn’t work

Make sure that the battery connector is securely plugged

at all.

 

into the cordless handset.

 

 

 

Make sure the telephone line cord is securely and firmly

 

 

plugged into the telephone base and the telephone wall

 

 

jack.

 

Charge the battery in the cordless handset for at least

 

 

16 hours. For optimum daily performance, return the

 

 

cordless handset to its base when not in use.

 

If the battery is depleted, it may take approximately four

 

 

minutes to charge the handset before it can resume

 

 

screen display.

 

Reset the telephone base. Unplug the unit’s electrical

 

 

power. Wait for approximately 15 seconds, then plug it

 

 

back in. Allow up to one minute for the cordless handset

 

 

and telephone base to reset.

 

You may need to purchase a new battery, please refer to

 

 

page 6 of this user’s manual.

 

 

 

 

I cannot get a

First try all the suggestions above.

dial tone.

Move the cordless handset closer to the telephone base.

 

 

 

You might have moved out of range.

 

If the previous suggestions don’t work, disconnect the

 

 

telephone base from the telephone jack and connect to

 

 

a different phone. If there is no dial tone on that phone

 

 

either, the problem is in your wiring or local service.

 

 

Contact your local telephone company.

 

Your line cord might be malfunctioning. Try installing a

 

 

new line cord.

 

 

 

 

I cannot dial

First try all the suggestions above.

out.

Make sure you have a dial tone before dialing. The

 

 

 

cordless handset may take a second or two to find the

 

 

telephone base and produce a dial tone. This is normal.

 

 

Wait an extra second before dialing.

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AT&T TL72408 user manual Troubleshooting