Troubleshooting for the Network-Connected Printer | HP 810C, 830C

DUsing Your HP DeskJet 895C Series Printer on a Network

Troubleshooting for the Network-Connected Printer

If the test page generated by the HP JetDirect External Print Server displays the message I/O CARD READY, the print server is correctly installed. If you are using an HP JetDirect External Print Server and the test page does not display this message, see the HP JetDirect External Print ServerÕs troubleshooting documentation.

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HP 810C, 830C manual Troubleshooting for the Network-Connected Printer

Contents

UserÕs Guide HP Customer Care HP Customer Care by Phone For Windows Acknowledgments Table of Contents Table of Contents Introduction Congratulations on the Purchase of Your Special Features of Your HP Inkjet Printer Finding More Information Setting Up Your Printer You are running Windows 98 on your computer Close the top cover Setting Up Your Printer with a Parallel Printer CableUnpack Your Printer Plug the other end into Computer, and tighten the screws Connect Parallel CableMake sure both the printer Computer are turned off Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Side down For More Information Put the paper into the in tray, printPrint Side Down Make sure both the printer and the computer are turned on Install the Printer SoftwareBefore You Begin ¥ For Windows 95, 98 and NT 4.0, do the following Installing the Printer Software from the CDInsert the CD into your CD-ROM drive ¥ For Windows 3.1x, do the following Follow the instructions on the screen Proceed to ÒAlign the Inkjet Print CartridgesÓ on Open the top cover. Remove both Setting Up Your Printer with a USB CableUSB Unpack Your Printer USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down Plug the other end into any USB port on the computer USB Install the USB Printer SoftwareUSB Connect USB Cable Setting Up Your Printer with a USB Cable USB Install the Printer Software When prompted, restart Windows Setting Up Your Printer with a USB Cable Align the Inkjet Print Cartridges Print a Closing Software Programs Additional Setup InformationIf You have Problems Installing For Windows 95, 98 or NT Click Close and exit the Control Panel Setting the HP DeskJet Printer as the DefaultFrom the taskbar select Start Settings Printers Insert Disk 1 into the disk drive Printer Software From your software program, try this 2Using Your Printer SoftwareFinding the HP Print Settings Box Or try this Click a tab and then click a setting About the HP Print Settings BoxSetup Tab Select the appropriate settings. Choose Click OK to save your settings Features TabServices Tab Color Tab For Windows Uninstalling the Printer SoftwareFor Windows 95, 98 and NT Choosing Paper Creative PrintingPaper Basics Specialty Products Inkjet PapersPhoto Papers Paper that Might Not Work Working with Color Adjusting ColorGrayscale setting Turning Off Color What if the printed colors donÕt match the screen colors? What if the colors arenÕt as vivid as they should be? After you are done printing How to Print on Different Paper SizesCustomizing Your Print Jobs How to Print on Both Sides of the Paper Book Option What if the ink smeared? Tablet OptionWhat if both pages printed on one side of the paper? How to Flip a Document How to Print Several Pages Per Sheet Working With Photos Printing Photos Selecting the Best Photo Paper Follow your software instructions How to Print a Single EnvelopePrinting Envelopes How to Print a Stack of Envelopes Slide both of the paper adjusters out About Small Envelopes What if the printer wonÕt pick up the envelope? Printing Labels Print the labels Printing Cards Printing Non-standard Size Cards What if you want your cards to print sideways? Print the transparency Printing on TransparenciesFlip up the OUT tray for a better view of the in tray What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Get the banner paper ready for the printer Push the in tray back Print the banner What if the banner paper jams in the printer? What if the text is fuzzy after printing a banner? Printing Iron-On Transfers HereÕs how you do it Replacing an Inkjet Print Cartridge Using and Caring for Your Inkjet Print CartridgesUsing Inkjet Print Cartridges Using and Caring for Your Inkjet Print Cartridges With the printer turned on, open the top cover Storing Inkjet Print Cartridges Aligning the Inkjet Print Cartridges Cleaning the Inkjet Print CartridgesProcedure 1 Correcting Missing Lines or Dots Procedure 2 Eliminating Ink Streaks Click the Printer Services tab Remove the Inkjet Print Cartridges Turn the printer on and lift the printerÕs top cover Clean the Inkjet Print Cartridge Cradle Position yourself at eye level with the printer Potential damage Damage Resulting from Refilling the Inkjet Print CartridgesPoor print quality Finding the HP DeskJet Toolbox For Windows 95, 98 and Windows NT About the HP DeskJet Toolbox Troubleshooting TabPrinter Services Tab For HP DeskJet 895C Series Printers Only Networking Tab Basic Troubleshooting What if no page came out of the printer? What if text or graphics are in the wrong place? Margin settings. If text is running off the edgeWhat if a blank page came out of the printer? What if the print quality is poor? Cartridges. If ink is smearing or is splotchy What if youÕre having trouble printing a banner? What if something on the page is wrong or missing?¥ YouÕve set the correct margins Pull the jammed paper out Clearing a Paper JamIf the paper jams in the back of the printer Print your document again Printer Software HP Customer CareElectronic Support Information HP Customer Care Repair HP Customer Care by Phone ¥ You have the following information available ¥ Consult your reseller to get extended coverage Extended Warranty OptionsAfter Ninety Days Maintaining Your Printer Increasing Printer Performance Cards 3x5, 4x6, 5x8, and A6 A4-Sized PaperB5-Sized Paper Hagaki Postcards Inkjet Print Cartridges for 810C, 812C Power Adapter worldwidePower Cords C6409-60014 Printer UserÕs Guides Ordering Information Elsewhere in the world ¥ Germany Fax ASpecifications Black Text with Color Highlights Print Speed Specifications Media Weight Required For Windows NT System RequirementsSupported Operating Systems Required For Windows 3.1x, 95 or Check the computerÕs packaging Check the amount of RAM installed in your computerFor Windows 95, 98 and NT Check the size of your hard disk drive For Windows For DOS version 6.x and higher Click System Info Double-click the System icon What is USB?How can I determine if my computerÕs USB port is enabled? Frequently Asked Questions About USB Universal Serial Bus How can I increase printing speed? Locally Shared DUsing Your HP DeskJet 895C Series Printer on a NetworkAbout Sharing Your Printer on a Network Printing Across a Network Setting Up Your Printer on a NetworkNetwork-Connect Troubleshooting for the Network-Connected Printer Printing from DOS Applications About the HP DeskJet Control Panel for DOS About DOS Printer Drivers What is a printer driver?How do I install DOS printer drivers? How can I get a printer driver? Printer Driver To install the DOS control panel from the CD Installing the HP DeskJet Control Panel for DOSBefore you install the DOS control panel To install the DOS control panel from the floppy disks Help in the HP DeskJet Control Panel for DOS Selecting Print SettingsIf you encounter problems with the installation Use the HP DeskJet Control Panel for DOS to Supported Character Sets Lines of Text Per Internal Printer Fonts Printer Commands and Control CodesNumber of Lines/Characters in Landscape Orientation Installing Additional Symbol Sets \A\DIR Hebrew Available Symbol Sets and FontsSee the appropriate language option in the following list Arabic Baltic 100Greek Thai Regulatory Notices 101 Limited Warranty Statement 102 Index 103 Index 104 105 Jams, See paper jams 106 Paper, See banners, cards, iron-on transfers, labels 107 108 For transparencies 48 iron-on transfers 54 list Environmental Attributes of the DeskJet Printer C6413-90009