5Getting Help When Things Go Wrong
What if a blank page came out of the printer?
Tape. Make sure you’ve removed the protective pieces of tape on the inkjet print cartridges.
Default printer. Make sure you’ve selected the HP DeskJet printer as the default printer. To check your default printer, click the Troubleshooting tab in the HP DeskJet Toolbox, and then click A blank page came out. Under Wrong printer selected, click to open the Printers folder and follow the
Ink. You might have run out of ink. Replace the inkjet print cartridges as described on page 55.
Faxes. If you’ve received an electronic fax at your computer and the printer prints a blank page when you try to print the fax, try saving the fax in a graphic format (such as TIF). Then place it in a word- processing document, and print from there. Alternatively, see the online troubleshooting in the HP DeskJet Toolbox for the solution.
What if text or graphics are in the wrong place?
Paper orientation. If the printing is positioned incorrectly on the page, make sure you’ve selected the correct orientation (Portrait or Landscape) on the Features tab of the HP print settings box.
Alignment. If the
Loading. If the printing is slanted or skewed, try reloading the paper. Make sure the rear access door is properly locked, as described in “Clearing a Paper Jam” on page 69.
Margin settings. If text is running off the edge of the page:
•Make sure the margins are set correctly in your software program.
•Make sure the elements in your document fit within the printable area of the page.
•Make sure you’ve selected the right paper size on the Setup tab of the HP print settings box.
•Make sure Poster Printing is unselected in the Features tab of the HP print settings box.
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