About the HP DeskJet Toolbox, Troubleshooting Tab | HP 810C, 830C

5Getting Help When Things Go Wrong

About the HP DeskJet Toolbox

Note: Wording and tabs on the HP DeskJet Toolbox may differ from that shown here depending on your printer model.

Troubleshooting Tab

Click on the symptom that matches the problem you are having with the printer. Follow the questions through the series of screens presented to solve most common problems.

Printer Services Tab

Click on a button to keep your printer in working order.

For HP DeskJet 895C Series Printers

Only: Networking Tab

Click to learn more about your network printer. Go to the appendix, ÒUsing Your HP DeskJet 895C Series Printer on a NetworkÓ on page 88 for more information about network printing.

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HP 810C, 830C manual About the HP DeskJet Toolbox, Troubleshooting Tab, Printer Services Tab

Contents

UserÕs Guide HP Customer Care HP Customer Care by Phone For Windows Acknowledgments Table of Contents Table of Contents Introduction Congratulations on the Purchase of Your Special Features of Your HP Inkjet Printer Finding More Information Setting Up Your Printer You are running Windows 98 on your computer Setting Up Your Printer with a Parallel Printer Cable Unpack Your PrinterClose the top cover Connect Parallel Cable Make sure both the printer Computer are turned offPlug the other end into Computer, and tighten the screws Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Put the paper into the in tray, print Print Side DownSide down For More Information Install the Printer Software Before You BeginMake sure both the printer and the computer are turned on Installing the Printer Software from the CD Insert the CD into your CD-ROM drive¥ For Windows 95, 98 and NT 4.0, do the following ¥ For Windows 3.1x, do the following Follow the instructions on the screen Proceed to ÒAlign the Inkjet Print CartridgesÓ on Setting Up Your Printer with a USB Cable USB Unpack Your PrinterOpen the top cover. Remove both USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down USB Install the USB Printer Software USB Connect USB CablePlug the other end into any USB port on the computer Setting Up Your Printer with a USB Cable USB Install the Printer Software When prompted, restart Windows Setting Up Your Printer with a USB Cable Align the Inkjet Print Cartridges Print a Additional Setup Information If You have Problems InstallingClosing Software Programs For Windows 95, 98 or NT Setting the HP DeskJet Printer as the Default From the taskbar select Start Settings PrintersClick Close and exit the Control Panel Insert Disk 1 into the disk drive Printer Software 2Using Your Printer Software Finding the HP Print Settings BoxFrom your software program, try this Or try this About the HP Print Settings Box Setup TabClick a tab and then click a setting Select the appropriate settings. Choose Features Tab Services TabClick OK to save your settings Color Tab Uninstalling the Printer Software For Windows 95, 98 and NTFor Windows Creative Printing Paper BasicsChoosing Paper Inkjet Papers Photo PapersSpecialty Products Paper that Might Not Work Adjusting Color Grayscale settingWorking with Color Turning Off Color What if the printed colors donÕt match the screen colors? What if the colors arenÕt as vivid as they should be? How to Print on Different Paper Sizes Customizing Your Print JobsAfter you are done printing How to Print on Both Sides of the Paper Book Option Tablet Option What if both pages printed on one side of the paper?What if the ink smeared? How to Flip a Document How to Print Several Pages Per Sheet Working With Photos Printing Photos Selecting the Best Photo Paper How to Print a Single Envelope Printing EnvelopesFollow your software instructions How to Print a Stack of Envelopes Slide both of the paper adjusters out About Small Envelopes What if the printer wonÕt pick up the envelope? Printing Labels Print the labels Printing Cards Printing Non-standard Size Cards What if you want your cards to print sideways? Printing on Transparencies Flip up the OUT tray for a better view of the in trayPrint the transparency What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Get the banner paper ready for the printer Push the in tray back Print the banner What if the banner paper jams in the printer? What if the text is fuzzy after printing a banner? Printing Iron-On Transfers HereÕs how you do it Using and Caring for Your Inkjet Print Cartridges Using Inkjet Print CartridgesReplacing an Inkjet Print Cartridge Using and Caring for Your Inkjet Print Cartridges With the printer turned on, open the top cover Storing Inkjet Print Cartridges Cleaning the Inkjet Print Cartridges Procedure 1 Correcting Missing Lines or DotsAligning the Inkjet Print Cartridges Procedure 2 Eliminating Ink Streaks Click the Printer Services tab Remove the Inkjet Print Cartridges Turn the printer on and lift the printerÕs top cover Clean the Inkjet Print Cartridge Cradle Position yourself at eye level with the printer Damage Resulting from Refilling the Inkjet Print Cartridges Poor print qualityPotential damage Finding the HP DeskJet Toolbox For Windows 95, 98 and Windows NT Troubleshooting Tab Printer Services TabAbout the HP DeskJet Toolbox For HP DeskJet 895C Series Printers Only Networking Tab Basic Troubleshooting What if no page came out of the printer? Margin settings. If text is running off the edge What if a blank page came out of the printer?What if text or graphics are in the wrong place? What if the print quality is poor? Cartridges. If ink is smearing or is splotchy What if something on the page is wrong or missing? ¥ YouÕve set the correct marginsWhat if youÕre having trouble printing a banner? Clearing a Paper Jam If the paper jams in the back of the printerPull the jammed paper out Print your document again HP Customer Care Electronic Support InformationPrinter Software HP Customer Care Repair HP Customer Care by Phone ¥ You have the following information available Extended Warranty Options After Ninety Days¥ Consult your reseller to get extended coverage Maintaining Your Printer Increasing Printer Performance A4-Sized Paper B5-Sized PaperCards 3x5, 4x6, 5x8, and A6 Hagaki Postcards Power Adapter worldwide Power CordsInkjet Print Cartridges for 810C, 812C C6409-60014 Printer UserÕs Guides Ordering Information Elsewhere in the world ¥ Germany Fax ASpecifications Black Text with Color Highlights Print Speed Specifications Media Weight System Requirements Supported Operating SystemsRequired For Windows NT Required For Windows 3.1x, 95 or Check the amount of RAM installed in your computer For Windows 95, 98 and NTCheck the computerÕs packaging Check the size of your hard disk drive For Windows For DOS version 6.x and higher Click System Info What is USB? How can I determine if my computerÕs USB port is enabled?Double-click the System icon Frequently Asked Questions About USB Universal Serial Bus How can I increase printing speed? DUsing Your HP DeskJet 895C Series Printer on a Network About Sharing Your Printer on a NetworkLocally Shared Setting Up Your Printer on a Network Network-ConnectPrinting Across a Network Troubleshooting for the Network-Connected Printer Printing from DOS Applications About the HP DeskJet Control Panel for DOS What is a printer driver? How do I install DOS printer drivers?About DOS Printer Drivers How can I get a printer driver? Printer Driver Installing the HP DeskJet Control Panel for DOS Before you install the DOS control panelTo install the DOS control panel from the CD To install the DOS control panel from the floppy disks Selecting Print Settings If you encounter problems with the installationHelp in the HP DeskJet Control Panel for DOS Use the HP DeskJet Control Panel for DOS to Supported Character Sets Lines of Text Per Printer Commands and Control Codes Number of Lines/Characters in Landscape OrientationInternal Printer Fonts Installing Additional Symbol Sets \A\DIR Available Symbol Sets and Fonts See the appropriate language option in the following listHebrew Arabic 100 GreekBaltic Thai Regulatory Notices 101 Limited Warranty Statement 102 Index 103 Index 104 105 Jams, See paper jams 106 Paper, See banners, cards, iron-on transfers, labels 107 108 For transparencies 48 iron-on transfers 54 list Environmental Attributes of the DeskJet Printer C6413-90009