Finding the HP DeskJet Toolbox | HP 830C, 810C instruction

5 Getting Help When Things Go Wrong

Finding the HP DeskJet Toolbox

The HP DeskJet Toolbox tells you how to troubleshoot your printing problems. It even allows you to align and clean your print cartridges. For each Windows system, here are a couple of places to find the HP DeskJet Toolbox.

For Windows 95, 98 and Windows NT 4.0

¥Double-click the HP DeskJet Toolbox shortcut icon. This shortcut is on your desktop.

¥If youÕve removed the HP DeskJet Toolbox icon, click Start ➙ Programs ➙ HP DeskJet 8xxC Series ➙ HP DeskJet 8xxC Toolbox.

¥Click the HP Toolbox button. This button appears on the Taskbar at the bottom of the screen when the HP DeskJet Toolbox is open.

For Windows 3.1x

¥If you close the HP DeskJet Toolbox, itÕll reappear when youÕre printing. Or you can double-click it in the HP DeskJet 8xxC Series utilities group in the Program Manager.

¥Double-click the HP DeskJet Toolbox icon. ItÕs on your desktop when you start your computer.

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HP 830C, 810C manual Finding the HP DeskJet Toolbox, For Windows 95, 98 and Windows NT

Contents

UserÕs Guide HP Customer Care by Phone HP Customer Care For Windows Acknowledgments Table of Contents Table of Contents Congratulations on the Purchase of Your Introduction Finding More Information Special Features of Your HP Inkjet Printer You are running Windows 98 on your computer Setting Up Your Printer Close the top cover Setting Up Your Printer with a Parallel Printer CableUnpack Your Printer Plug the other end into Computer, and tighten the screws Connect Parallel CableMake sure both the printer Computer are turned off Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Side down For More Information Put the paper into the in tray, printPrint Side Down Make sure both the printer and the computer are turned on Install the Printer SoftwareBefore You Begin ¥ For Windows 3.1x, do the following Installing the Printer Software from the CDInsert the CD into your CD-ROM drive ¥ For Windows 95, 98 and NT 4.0, do the following Proceed to ÒAlign the Inkjet Print CartridgesÓ on Follow the instructions on the screen Open the top cover. Remove both Setting Up Your Printer with a USB CableUSB Unpack Your Printer USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down Plug the other end into any USB port on the computer USB Install the USB Printer SoftwareUSB Connect USB Cable Setting Up Your Printer with a USB Cable When prompted, restart Windows USB Install the Printer Software Setting Up Your Printer with a USB Cable Print a Align the Inkjet Print Cartridges For Windows 95, 98 or NT Additional Setup InformationIf You have Problems Installing Closing Software Programs Insert Disk 1 into the disk drive Setting the HP DeskJet Printer as the DefaultFrom the taskbar select Start Settings Printers Click Close and exit the Control Panel Printer Software Or try this 2Using Your Printer SoftwareFinding the HP Print Settings Box From your software program, try this Select the appropriate settings. Choose About the HP Print Settings BoxSetup Tab Click a tab and then click a setting Color Tab Features TabServices Tab Click OK to save your settings For Windows Uninstalling the Printer SoftwareFor Windows 95, 98 and NT Choosing Paper Creative PrintingPaper Basics Specialty Products Inkjet PapersPhoto Papers Paper that Might Not Work Turning Off Color Adjusting ColorGrayscale setting Working with Color What if the colors arenÕt as vivid as they should be? What if the printed colors donÕt match the screen colors? After you are done printing How to Print on Different Paper SizesCustomizing Your Print Jobs Book Option How to Print on Both Sides of the Paper What if the ink smeared? Tablet OptionWhat if both pages printed on one side of the paper? How to Flip a Document How to Print Several Pages Per Sheet Printing Photos Working With Photos Selecting the Best Photo Paper Follow your software instructions How to Print a Single EnvelopePrinting Envelopes Slide both of the paper adjusters out How to Print a Stack of Envelopes What if the printer wonÕt pick up the envelope? About Small Envelopes Print the labels Printing Labels Printing Cards What if you want your cards to print sideways? Printing Non-standard Size Cards Print the transparency Printing on TransparenciesFlip up the OUT tray for a better view of the in tray What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Push the in tray back Print the banner Get the banner paper ready for the printer What if the text is fuzzy after printing a banner? What if the banner paper jams in the printer? HereÕs how you do it Printing Iron-On Transfers Replacing an Inkjet Print Cartridge Using and Caring for Your Inkjet Print CartridgesUsing Inkjet Print Cartridges With the printer turned on, open the top cover Using and Caring for Your Inkjet Print Cartridges Storing Inkjet Print Cartridges Aligning the Inkjet Print Cartridges Cleaning the Inkjet Print CartridgesProcedure 1 Correcting Missing Lines or Dots Click the Printer Services tab Procedure 2 Eliminating Ink Streaks Turn the printer on and lift the printerÕs top cover Remove the Inkjet Print Cartridges Position yourself at eye level with the printer Clean the Inkjet Print Cartridge Cradle Potential damage Damage Resulting from Refilling the Inkjet Print CartridgesPoor print quality For Windows 95, 98 and Windows NT Finding the HP DeskJet Toolbox For HP DeskJet 895C Series Printers Only Networking Tab Troubleshooting TabPrinter Services Tab About the HP DeskJet Toolbox What if no page came out of the printer? Basic Troubleshooting What if text or graphics are in the wrong place? Margin settings. If text is running off the edgeWhat if a blank page came out of the printer? Cartridges. If ink is smearing or is splotchy What if the print quality is poor? What if youÕre having trouble printing a banner? What if something on the page is wrong or missing?¥ YouÕve set the correct margins Print your document again Clearing a Paper JamIf the paper jams in the back of the printer Pull the jammed paper out HP Customer Care Repair HP Customer CareElectronic Support Information Printer Software ¥ You have the following information available HP Customer Care by Phone ¥ Consult your reseller to get extended coverage Extended Warranty OptionsAfter Ninety Days Increasing Printer Performance Maintaining Your Printer Hagaki Postcards A4-Sized PaperB5-Sized Paper Cards 3x5, 4x6, 5x8, and A6 C6409-60014 Power Adapter worldwidePower Cords Inkjet Print Cartridges for 810C, 812C Printer UserÕs Guides Ordering Information ¥ Germany Fax Elsewhere in the world Black Text with Color Highlights Print Speed ASpecifications Specifications Media Weight Required For Windows 3.1x, 95 or System RequirementsSupported Operating Systems Required For Windows NT Check the size of your hard disk drive Check the amount of RAM installed in your computerFor Windows 95, 98 and NT Check the computerÕs packaging For Windows Click System Info For DOS version 6.x and higher Double-click the System icon What is USB?How can I determine if my computerÕs USB port is enabled? How can I increase printing speed? Frequently Asked Questions About USB Universal Serial Bus Locally Shared DUsing Your HP DeskJet 895C Series Printer on a NetworkAbout Sharing Your Printer on a Network Printing Across a Network Setting Up Your Printer on a NetworkNetwork-Connect Troubleshooting for the Network-Connected Printer About the HP DeskJet Control Panel for DOS Printing from DOS Applications How can I get a printer driver? What is a printer driver?How do I install DOS printer drivers? About DOS Printer Drivers Printer Driver To install the DOS control panel from the floppy disks Installing the HP DeskJet Control Panel for DOSBefore you install the DOS control panel To install the DOS control panel from the CD Use the HP DeskJet Control Panel for DOS to Selecting Print SettingsIf you encounter problems with the installation Help in the HP DeskJet Control Panel for DOS Lines of Text Per Supported Character Sets Internal Printer Fonts Printer Commands and Control CodesNumber of Lines/Characters in Landscape Orientation \A\DIR Installing Additional Symbol Sets Arabic Available Symbol Sets and FontsSee the appropriate language option in the following list Hebrew Thai 100Greek Baltic 101 Regulatory Notices 102 Limited Warranty Statement 103 Index 104 Index Jams, See paper jams 105 Paper, See banners, cards, iron-on transfers, labels 106 107 For transparencies 48 iron-on transfers 54 list 108 Environmental Attributes of the DeskJet Printer C6413-90009