What if something on the page is wrong or missing? | HP 810C, 830C

5Getting Help When Things Go Wrong

What if something on the page is wrong or missing?

Margin settings. If the printing is cut off around the edges, check your software program to make sure:

¥YouÕve set the correct margins.

¥The margins are within the printable area (go to ÒMinimum Printing MarginsÓ on page 74).

¥The elements are scaled correctly.

Colors. If the colors are wrong or missing:

¥You might need to clean your tri-color inkjet print cartridge. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Clean the print cartridges.

¥You might need to replace the tri-color ink cartridge, as described on page 55.

¥Make sure you havenÕt selected Print in Grayscale on the Color tab of the HP print settings box.

Communications. Make sure all cables are plugged in tightly. If using the parallel port on the printer, make sure youÕre using a bi-directional cable. To test the cable attached to the parallel port, in the HP DeskJet Toolbox, click the Printer Services tab, and then click Test the printer communications.

What if youÕre having trouble printing a banner?

Print settings. If the printer backs the paper up into the IN tray when you try to print, make sure youÕve clicked Banner on the Setup tab of the HP print settings box.

Banner switch. If the paper jams, make sure you moved the banner switch up and inserted the banner paper all the way in to the IN tray.

Loading. If several sheets feed into the printer together, try unfolding and folding the paper to get more air between the sheets.

Paper. If the paper creases as it passes through the printer, the paper might be inappropriate for banner printing. HP Banner Paper is highly recommended.

Margin gap. If you see gaps in the printing at the ends of the sheets, a problem might exist in your software program. See online troubleshooting in the HP DeskJet Toolbox for more information.

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HP 810C, 830C manual What if something on the page is wrong or missing?, ¥ YouÕve set the correct margins

Contents

UserÕs Guide HP Customer Care HP Customer Care by Phone For Windows Acknowledgments Table of Contents Table of Contents Introduction Congratulations on the Purchase of Your Special Features of Your HP Inkjet Printer Finding More Information Setting Up Your Printer You are running Windows 98 on your computer Unpack Your Printer Setting Up Your Printer with a Parallel Printer CableClose the top cover Make sure both the printer Computer are turned off Connect Parallel CablePlug the other end into Computer, and tighten the screws Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Print Side Down Put the paper into the in tray, printSide down For More Information Before You Begin Install the Printer SoftwareMake sure both the printer and the computer are turned on Installing the Printer Software from the CD Insert the CD into your CD-ROM drive¥ For Windows 95, 98 and NT 4.0, do the following ¥ For Windows 3.1x, do the following Follow the instructions on the screen Proceed to ÒAlign the Inkjet Print CartridgesÓ on USB Unpack Your Printer Setting Up Your Printer with a USB CableOpen the top cover. Remove both USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down USB Connect USB Cable USB Install the USB Printer SoftwarePlug the other end into any USB port on the computer Setting Up Your Printer with a USB Cable USB Install the Printer Software When prompted, restart Windows Setting Up Your Printer with a USB Cable Align the Inkjet Print Cartridges Print a Additional Setup Information If You have Problems InstallingClosing Software Programs For Windows 95, 98 or NT Setting the HP DeskJet Printer as the Default From the taskbar select Start Settings PrintersClick Close and exit the Control Panel Insert Disk 1 into the disk drive Printer Software 2Using Your Printer Software Finding the HP Print Settings BoxFrom your software program, try this Or try this About the HP Print Settings Box Setup TabClick a tab and then click a setting Select the appropriate settings. Choose Features Tab Services TabClick OK to save your settings Color Tab For Windows 95, 98 and NT Uninstalling the Printer SoftwareFor Windows Paper Basics Creative PrintingChoosing Paper Photo Papers Inkjet PapersSpecialty Products Paper that Might Not Work Adjusting Color Grayscale settingWorking with Color Turning Off Color What if the printed colors donÕt match the screen colors? What if the colors arenÕt as vivid as they should be? Customizing Your Print Jobs How to Print on Different Paper SizesAfter you are done printing How to Print on Both Sides of the Paper Book Option What if both pages printed on one side of the paper? Tablet OptionWhat if the ink smeared? How to Flip a Document How to Print Several Pages Per Sheet Working With Photos Printing Photos Selecting the Best Photo Paper Printing Envelopes How to Print a Single EnvelopeFollow your software instructions How to Print a Stack of Envelopes Slide both of the paper adjusters out About Small Envelopes What if the printer wonÕt pick up the envelope? Printing Labels Print the labels Printing Cards Printing Non-standard Size Cards What if you want your cards to print sideways? Flip up the OUT tray for a better view of the in tray Printing on TransparenciesPrint the transparency What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Get the banner paper ready for the printer Push the in tray back Print the banner What if the banner paper jams in the printer? What if the text is fuzzy after printing a banner? Printing Iron-On Transfers HereÕs how you do it Using Inkjet Print Cartridges Using and Caring for Your Inkjet Print CartridgesReplacing an Inkjet Print Cartridge Using and Caring for Your Inkjet Print Cartridges With the printer turned on, open the top cover Storing Inkjet Print Cartridges Procedure 1 Correcting Missing Lines or Dots Cleaning the Inkjet Print CartridgesAligning the Inkjet Print Cartridges Procedure 2 Eliminating Ink Streaks Click the Printer Services tab Remove the Inkjet Print Cartridges Turn the printer on and lift the printerÕs top cover Clean the Inkjet Print Cartridge Cradle Position yourself at eye level with the printer Poor print quality Damage Resulting from Refilling the Inkjet Print CartridgesPotential damage Finding the HP DeskJet Toolbox For Windows 95, 98 and Windows NT Troubleshooting Tab Printer Services TabAbout the HP DeskJet Toolbox For HP DeskJet 895C Series Printers Only Networking Tab Basic Troubleshooting What if no page came out of the printer? What if a blank page came out of the printer? Margin settings. If text is running off the edgeWhat if text or graphics are in the wrong place? What if the print quality is poor? Cartridges. If ink is smearing or is splotchy ¥ YouÕve set the correct margins What if something on the page is wrong or missing?What if youÕre having trouble printing a banner? Clearing a Paper Jam If the paper jams in the back of the printerPull the jammed paper out Print your document again HP Customer Care Electronic Support InformationPrinter Software HP Customer Care Repair HP Customer Care by Phone ¥ You have the following information available After Ninety Days Extended Warranty Options¥ Consult your reseller to get extended coverage Maintaining Your Printer Increasing Printer Performance A4-Sized Paper B5-Sized PaperCards 3x5, 4x6, 5x8, and A6 Hagaki Postcards Power Adapter worldwide Power CordsInkjet Print Cartridges for 810C, 812C C6409-60014 Printer UserÕs Guides Ordering Information Elsewhere in the world ¥ Germany Fax ASpecifications Black Text with Color Highlights Print Speed Specifications Media Weight System Requirements Supported Operating SystemsRequired For Windows NT Required For Windows 3.1x, 95 or Check the amount of RAM installed in your computer For Windows 95, 98 and NTCheck the computerÕs packaging Check the size of your hard disk drive For Windows For DOS version 6.x and higher Click System Info How can I determine if my computerÕs USB port is enabled? What is USB?Double-click the System icon Frequently Asked Questions About USB Universal Serial Bus How can I increase printing speed? About Sharing Your Printer on a Network DUsing Your HP DeskJet 895C Series Printer on a NetworkLocally Shared Network-Connect Setting Up Your Printer on a NetworkPrinting Across a Network Troubleshooting for the Network-Connected Printer Printing from DOS Applications About the HP DeskJet Control Panel for DOS What is a printer driver? How do I install DOS printer drivers?About DOS Printer Drivers How can I get a printer driver? Printer Driver Installing the HP DeskJet Control Panel for DOS Before you install the DOS control panelTo install the DOS control panel from the CD To install the DOS control panel from the floppy disks Selecting Print Settings If you encounter problems with the installationHelp in the HP DeskJet Control Panel for DOS Use the HP DeskJet Control Panel for DOS to Supported Character Sets Lines of Text Per Number of Lines/Characters in Landscape Orientation Printer Commands and Control CodesInternal Printer Fonts Installing Additional Symbol Sets \A\DIR Available Symbol Sets and Fonts See the appropriate language option in the following listHebrew Arabic 100 GreekBaltic Thai Regulatory Notices 101 Limited Warranty Statement 102 Index 103 Index 104 105 Jams, See paper jams 106 Paper, See banners, cards, iron-on transfers, labels 107 108 For transparencies 48 iron-on transfers 54 list Environmental Attributes of the DeskJet Printer C6413-90009