HP 810C, 830C manual HP Customer Care, Electronic Support Information, Printer Software

5Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so youÕve made an excellent choice. Should you need help, however, HP Customer CareÕs award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, youÕll find the support you needÑand youÕll find it fast.

Electronic Support Information

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer.

HP Customer Care Online

Click your way to a quick solution! A great place to go for answers to questions about HP products is HP Customer Care online at http://www.hp.com/support/ home_products. YouÕll get instant access to everything from helpful printing tips to the latest product and software updatesÑ24 hours a day, seven days a week.

HP Customer Care User Community

TheyÕre friendly. TheyÕre informative. Check out our online user community. Simply review existing messages left by other HP users to find the answers youÕre looking for. If its not there you can post your question, then check back later for ideas and suggestions from knowledgeable users and system operators. You can access the user community from http://www.hp.com/ support/home_products.

HP Customer Care Audio Tips (U.S.

Only)ÑToll Free Automated Support

Line

For fast and simple solution steps to commonly asked DeskJet questions, try out automated support line at (877) 283-4684.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows 3.1x, 95, 98 and NT 4.0. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

¥Download the printer software by accessing HPÕs Web site (http:// www.hp.com/support/home_products).

¥If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive, you can order the printer software on 3.5-inch disks by calling the phone number listed on the printer software CD case. Disks are delivered to you for no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

¥If you are in the U. S. and need a software upgrade, you can order by calling (661) 257-5565.

Software upgrades are available for the cost of the disks plus shipping.

¥If you are outside the U.S. and cannot download the driver from HPÕs Web site,

call the HP Customer Care number nearest you. See page 71.

HP Customer Care Repair

¥If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printerÕs standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

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