Troubleshooting

PROBLEMS WITH REMOTE CONTROLS

Problem

Possible cause

Solution

Remote control not working

DVD not selected (CR-314)

Select DVD using the remote’s CD/DVD toggle switch

 

Batteries not installed, incorrectly

Check battery compartment and reinstall batteries if necessary

 

installed, or flat

 

 

Obstruction between IR lens and

Remove any obstruction

 

remote control

 

Player does not respond consistently to

The player is not configured to use the

Change the ‘Remote Type’ item on the ‘Operation’ page of the Set-up menu to

the remote control

correct remote type

the correct type

Player does not respond to a learning

The remote control has not been

Reprogram the remote control. If programming from the supplied (ARCAM)

remote control

programmed correctly

remote control, ensure that the ARCAM remote control is configured to DVD

 

 

and not to CD (see above)

What are the discrete on/off codes for

The system code for the DVD player is 25 (hex. 0x19).The on/off codes are:

use with my learning remote?

On = 123 (hex. 0x7b)

 

 

Off = 124 (hex. 0x7c)

 

 

A complete list of codes can be found on our website at www.arcam.co.uk

PROBLEMS WITH VIDEO OUTPUT

Problem

Possible cause

Solution

No picture!

Incorrect input selected on the TV

Select the appropriate video input on the TV (consult your TV handbook)

 

Bad video connection from DV27A

Check connections at both ends and, if necessary, try an alternative cable

 

to TV

 

 

The player has been put into standby

Press the green button on the remote control to bring the player out of standby

 

(the power LED is red)

 

 

Progressive scan output from the

Use the interlaced video connections instead of those for progressive scan

 

DVD player is being used, but the

 

 

television (or another device in the

 

 

signal path) cannot handle progressive

 

 

scan input

 

‘Black bars’ are shown at the top and

This can occur when a ‘Wide screen’ film is viewed on a 4:3 format television.

bottom of the screen

Even with a 16:9 format television,‘black bars’ may still be visible.This is because the DVD being viewed, although ‘Wide

 

screen’, is not in 16:9 format. Many films are in 1:2.35 format, which will not completely fill a 16:9 screen.

Picture is coloured strangely

‘HQ video’ is set incorrectly in ‘Setup’

Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see page 8)

 

menu

 

 

Component or RGB video leads are

Check wiring between the DV27A and the TV monitor

 

crossed

 

 

‘TV system’ is set incorrectly in ‘Setup’

Enter the ‘Setup’ menu and check the ‘TV system’ setting (see page 8)

 

menu

 

Picture is ‘jerky’ or shimmers

This occurs when NTSC discs (such

If your television can handle both NTSC- and PAL-format video, then enter the

 

as those from the USA) are played in

‘Setup’ menu and change the ‘TV system’ setting (on the ‘Video’ page) to ‘Auto’.

 

a machine where the output is set to

 

 

PAL (such as those sold in Europe), or

 

 

vice-versa

 

No progressive video output

The television is not connected to the

See page 4 of this handbook

 

progressive scan video connectors

 

The picture freezes for a moment

This is caused by the player changing

There is no fault.

approximately half way through a film

layers on a two-layer disc

Further information about disc layer changes can often be found on the rear

 

 

cover of the disc packaging.

The picture freezes for a moment at

The disc is dirty or damaged

A damaged or dirty disc may cause audio and/or video drop-outs to occur (and

random points in a film

 

may be accompanied by increased drive noise). Clean or replace the disc.

22

Page 22
Image 22
Arcam DV27A Troubleshooting, Problems with Remote Controls, Problems with Video Output, Problem Possible cause Solution