Chapter 6: Troubleshooting
Powerline
Please reference the items below if you continue to experience difficulty with installing and using your TPL-401E 500Mbps Powerline AV Adapter.
∙Try power cycling the unit by unplugging it from the wall power outlet for 15 seconds and plugging it back in.
∙If the PL LED is red indicating good quality only, try plugging the TPL-401E into another available wall power outlet to check if you can obtain better connection quality.
∙Use a pin or paperclip and push and hold the Reset button for 1 second on each TPL- 401E powerline adapter. All LEDs will turn off and turn back on. This will reset the TPL- 401E powerline adapters to the default settings, network name/security key assignment “HomePlugAV”.
∙The TPL-401E can provide better connectivity and performance when plugged directly into the wall power outlet instead of a power strip or surge protector.
∙Connecting the TPL-401E to a power strip or surge protector may degrade network performance or completely stop network signals.
∙The TPL-401E should not be used on GFI protected outlets as some outlets will filter out powerline signals.
∙The TPL-401E should not be used in areas with excessive heat.
∙Certain florescent or incandescent lights are noise sources on the electrical and can degrade powerline performance.
If your building has more than one circuit breaker box, the TPL-401E may not be able to establish connectivity between different circuit breaker boxes. In this case, connect a TPL-401E powerline adapter to a power outlet located on each of the circuit breaker boxes, and then connect an Ethernet cable between the TPL-401E powerline adapters to bridge the two circuits together. This will allow the TPL-401E powerline adapters from different circuit breaker boxes connect to each other.
