Cisco Systems 2.1(1) manual How to Install the Support Tools Node

Chapter 7: Installing Support Tools

How to Create the Distinguished User Account

How to Install the Support Tools Node

You can install the Support Tools Node on any supported Cisco Unified software component that you want to manage through Support Tools.

Note: Before installing the Support Tools Node, ensure that the machine meets the prerequisite hardware and software requirements.

Warning: In some instances, the Support Tools Server and Node installation may require a reboot to complete. For this reason, you should perform the installation during a regular maintenance period when the machine is in off-production mode.

The Support Tools CD includes a Server Install Wizard that installs:

•The Support Tools Dashboard

•The Support Tools Node

•Support Tools documentation

Note: The installation instructions below describe only those installer dialogs that require user input.

Step 1 Log into the machine on which you are installing the Support Tools Server under an account with Windows Administrator privileges.

Step 2 If the Cisco Security Agent is running on the machine, stop its service and set the service startup type to Disabled.

Step 3 Insert the Support Tools CD in the server's CD-ROM drive. Normally an autorun executes and you can skip the next two steps.

Step 4 If the autorun does not execute, from the Windows Start Menu, select Run.

Step 5 Browse to and double-click the Support Tools Node executable file located at: nodes\setup.exe.

Step 6 Specify values for the following:

•TCP/IP Port: The port the Support Tools Server uses to communicate with Support Tools Nodes. The default is 39100.

•Destination Path: Specify the location to install the Support Tools Node, or accept the default: c:\Cisco\CCBU\SupportTools. You can install the Support Tools Node to any location on the local machine.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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