Utility

Description:

Installed On:

Dashboard External

Name:

 

 

Privileged

GUI--No

 

 

 

Users

Dashboard or

 

 

 

Only:

Command-Line

 

 

 

 

Access:

dumpcfg

Dump Config ICM audit utility. Use to analyze the

 

ICM Config_Message_Log table. Allows you to

 

determine WHO did WHAT, WHEN, from

 

WHERE, using WHICH program.

Loggers (but can be run from any ICM component)

icmdba

ICM Database Administration tool. Use to create,

AWs, Loggers (ICM

X

 

monitor, and edit ICM databases, including Logger, components with DBs)

 

 

HDS, and AWDB databases. ICMDBA is also used

 

 

 

to manage various SQL Server operating

 

 

 

parameters.

 

 

mptrace

Use to provide a playback from the Nortel Meridian MerPim PGs

 

 

Automatic Call Distributor (ACD) to troubleshoot

 

 

 

potential issues.

 

 

nicroi

NIC Remote Operator Interface. Use to configure

Routers for customers X

 

and debug the (old-style DOS-based) AT&T NIC. running an AT&T NIC

 

 

Often invoked with the NIC.BAT batch program.

 

 

nmstart

Node Manager Start. Use to start an ICM service

AWs, PGs, Call

X

 

on a CallRouter, Logger, AW, or PG.

Routers, Loggers

 

nmstop

Node Manager Stop. Use to stop an ICM Service

AWs, PGs, Call

X

 

on a CallRouter, Logger, AW, or PG.

Routers, Loggers

 

opctest

Use to interpret a Peripheral Gateways (PG) status, PGs

X

 

statistics, etc. It is also possible to enable specific

 

 

 

debug tracing in the OPC process.

 

 

procmon

General-purpose debugging tool. Can be used in

PGs, Call Routers

X

 

conjunction with various Network Interface

 

 

 

Controller (NIC) and Peripheral Interface Manager

 

 

 

(PIM) processes. Use to verify status, set debug

 

 

 

trace bits, etc.

 

 

rtrtrace

Use to set various debug tracing on a CallRouter.

Call Routers

X

 

The additional tracing is output to the .EMS log

 

 

 

files, and viewed with the Trace and Log tools..

 

 

rttest

Use to interpret a Call Router's events and states

 

live without interruption to the running router

 

processes. Rttest has several subroutines that allow

 

viewing status, statistics, etc. It is also possible to

 

enable specific debug tracing in the call router.

Call Routers (but can X be run from any ICM component)

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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Cisco Systems 2.1(1) manual Call Routers but can X be run from any ICM component, 154