How to Enable/Disable the Stpa Process, 252

Chapter 15: - Starting and Stopping Support Tools Server/Node Processes

How to Enable/Disable the STPA Process

How to Stop and Start the Support Tools Server

You stop or restart the Support Tools Server by stopping or restarting the Appserver service on your Support Tools Server machine.

When the Appserver service is stopped, users can login to the Support Tools Dashboard but cannot execute any utilities therein. When they attempt to do so, they receive an "Unable to Access Back-end Appserver" error.

Note: Under normal conditions it should rarely be necessary to restart the Appserver service: this service starts automatically following installation and upon reboot. It also restarts automatically following a shutdown (for example, due to a crash).

To stop or start the Support Tools Server:

Step 1 On the target machine, open the Windows Services dialog.

Step 2 Select the Cisco CCBU Support Tools Appserver service.

Step 3 Right-click on the service and, as appropriate, select Stop or Restart.

How Stop and Start the Node Agent Service

You stop or restart a Support Tools Node Agent by stopping or restarting the Node Agent service on a Support Tools node. When the Node Agent service is stopped, that machine cannot be managed through Support Tools.

Note: Under normal conditions it should rarely be necessary to restart the Node Agent service: this service starts automatically following installation and upon reboot. It also restarts automatically following a shutdown (for example, due to a crash).

To stop or start the node agent service on a Support Tools node:

Step 1 On the target machine, open the Windows Services dialog.

Step 2 Select the Cisco CCBU Support Tools Node Agent service.

Step 3 Right-click on the service and, as appropriate, select Stop or Restart.