Cisco Systems 2.1(1) guide

Preface

Obtaining Additional Publications and Information

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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Cisco Systems 2.1(1) manual Preface Obtaining Additional Publications and Information

Contents

Cisco Support Tools User Guide for Cisco Unified Software Page Table of Contents Part 3. Installing, Upgrading and Configuring Support Tools Part 4. The Support Tools Dashboard IiiPage Part 6. Using Cisco Common Tools 153 Page 193 Vii Sqlew Viii Part 8. Reference 249 Page List of Figures Xii Preface PurposeAudience Organization Related DocumentationConventions Obtaining Documentation Cisco.com You can access international Cisco websites at this URL Documentation FeedbackProduct Documentation DVD Ordering Documentation Reporting Security Problems in Cisco Products Product Alerts and Field NoticesCisco Product Security Overview Obtaining Technical Assistance Cisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Preface Obtaining Additional Publications and Information Preface Obtaining Additional Publications and Information Page Page New Features in this Release Chapter New Features in this Release Support Tools Node Requirements This section contains the following topicsCisco Intelligent Contact Above All Management ICM and IP Support Tools Server Requirements Support Tools Node Hardware RequirementsSupport Tools Node Software Requirements Support Tools Server Hardware Requirements Support Tools Server / Node Version Compatibility Support Tools Port RequirementsSupport Tools Server OS Requirements Support Tools Server Network Requirements Support Tools Dashboard Web Browser Requirements Support Tools Listening Port Part 2 Support Tools Overview Page Key Features About Cisco Support Tools Key Features About Support Tools Components About Support Tools Network Topology Support Tools ServerSupport Tools Node Frequently Asked Questions What is the benefit of Support Tools? Who can use Support Tools? About Cisco Support Tools Frequently Asked Questions About Support Tools Utilities Support Tools Utilities List Web Tools Trace and Log Tools Cisco Common Tools Enable specific debug tracing in the call router 3rd Party Common ToolsViewing status, statistics, etc. It is also possible to Use to view user-defined number of lines from Use to view statistics for the local Workstation Automatically restart the host after 60 seconds Displays and configures event triggers on local Privileged Utilities Utility Installation Locations Command-Line vs GUI Access Non-Dashboard Utilities About Support Tools Utilities Command-Line vs GUI Access Interactive Mode vs. Batch Mode Working in Interactive ModeWorking in Batch Mode Using Tools in Batch Mode Canceling a Batch Mode JobPending Jobs Click Cancel Interactive Mode vs. Batch Mode Pending Jobs Support Tools Security Features About Support Tools Security Using IPSecurity with Support Tools Automated IPSec Implementation Manual IPSec Implementation Page Part 3 Installing, Upgrading and Configuring Support Tools Page Installing Support Tools About Installing Support ToolsSupport Tools Installation Tasks Collect information for the install Post-Installation Configuration How to Collect Information for Support Tools Installation How to Create Support Tools User Groups How to Create the Distinguished User Account To Create Support Tools User GroupsCreating Local Accounts on the Support Tools Server How to Create the Distinguished User Account How to Install the Support Tools ServerPage Page How to Install the Support Tools Node How to Test the Support Tools Installation Press Enter. The Support Tools Dashboard Login screen opensPassword field, enter your Windows password case-sensitive Page Page Configuring Support Tools About Configuring Support Tools How to Modify Support Tools Basic Configuration How to Disable Continuous Virus Scan for the Repository TCP/IP Port Supporttoolsroot\repository\system files\ Page Configuration of sysquery and Trace List/wmi.asp Uninstalling, Reinstalling and Upgrading Support Tools How to Uninstall Support Tools How to Reinstall Support Tools Upgrading Support Tools Part 4 The Support Tools Dashboard Page Using the Support Tools Dashboard Support Tools Dashboard Accessing the Dashboard and Privileges Using the Dashboard for the First TimeAccessing the Dashboard Accessing Utilities in the Dashboard Selecting a System to Work With in Interactive Mode Adding a System to the System List How to Access the Support Tools Dashboard To access the Support Tools DashboardNavigating and Refreshing Pages in the Dashboard How to Use the System Management Screen To Add a Node to the System List To Automatically Add CVP and Support Tools Server Nodes To Test the Connection to a NodeTo Delete a Node from the System List Click the Add System Button Using the Select System Screen Using the Select System Screen How to End a Dashboard Session Adding a Support Tools Node to the System ListPage Page Part 5 Using Support Tools Web Tools Page Using Support Tools Utilities from the Dashboard How to Use the System Interrogate ScreenPage Component & Sub-components InteractiveMode Odbc Cisco ICM/IPCC Agent Reskilling Component & Sub-components Retrievable Only Interactive Mode Cisco Agent Desktop CAD Cisco CallManager Cisco Ipcc Express Component & Sub-components To Retrieve System Information in Interactive Mode Cisco Support Tools To Retrieve System Information in Batch Mode To Save System Information to a File How to Use the History Screens To Save Files Returned from a System Interrogate To Set an Expiration Date for History Files To View a Saved FileTo Rename a File How to Use the Registry Screen To Delete a FileTo Download a File How to Use the Registry Compare Screen To use the Registry Screen To Compare the Current System to Another To Compare the Current System to a Saved Registry FileTo Compare Two Saved Registry Files Understanding the Compare Registries Display Click the Compare Registries Files button100 Viewing Registry Keys for Multiple Customer Instances To Copy Key Values Between Registries and Files101 To Save a Registry Comparison to a File 102 How to Use the Processes Screen To View Processes103 How to Use the Services Screen To Save a ProcessTo Terminate a Process 104 To View Services To Stop or Start a Service105 To Save the Services List to a File Trace and Log106 How to Use the Create Log Group Screen To Create a Log Group107 Click Next 108 109 How to Use the Log Groups Screen Viewing Log GroupsEditing Log Groups Renaming Log Groups How to Use the Create Trace Group Screen Batch Mode Deleting Log GroupsRefreshing the Log Groups Screen 111 How to Use the Create Trace Group Screen Interactive Mode Creating a Trace Group112 How to Use the Trace Groups Screen Viewing a Trace Groups Settings113 Viewing a Trace Groups File Editing a Trace Group114 Renaming Trace Groups Deleting Trace GroupsRefreshing the Trace Groups Screen 115 How to Use the Schedule Trace Screen Scheduling a Trace116 About Log Collection Products Supported for Log CollectionCollect Logs General Steps 117 What are Merged Logs? 118 How to Use the Collect Logs Screen Batch Mode To Create a Log Collection119 How to Use the Log Collections Screen 120 To View Details of Log Collections To Download Collected Logs121 Log File Naming Conventions To Delete a Log CollectionTo Rename a Log Collection Log files use the following naming conventions For ICM How to Use the Collect Logs Screen Interactive Mode 123 124 Using Cisco Tools from a Command Line 125 Command-Line Mode vs Interactive Mode Selecting a System to UseSelecting a Different Application Server 126 Getting Help for Command Line Tools Selecting a Different Target SystemViewing a list of targetable systems Saving, Viewing, and Retrieving Files How to Use the Services Utility from a Command Line To Access the Services Utility from a Command LineEmbedded Spaces 128 Using the Services Utility from a Command Line Utility Displays syntax for a specified commandSpecified, the utility is run on the local system Specified, the utility is run against the local system Starting a service Stop Stops a started service on the target systemReadfile, read Directs command input to another input file Quit, q Ends the program How to Use the Processes Utility from a Command Line Viewing and Stopping a Service ExamplesTo Run the Processes Utility from a Command Line Using the Processes Utility from a Command Line 132 Viewing and Killing a Service Examples Kill Terminates a started process on the target systemServer 133 To Run the System Interrogate Utility from a Command Line Using the System Interrogate Utility from a Command Line134 Repository on the application server 135 How to Use the Registry Utility from a Command Line Viewing System Information Examples To Run the Registry Utility from a Command Line Using the Registry Utility from a Command Line137 Command Description Instance whose registry values will be returned138 Viewing Registry Information Examples Invokes the Registry utilityNamed customer1 Timestamp.xml To Run the Compare Registries Utility from a Command Line Using the Compare Registries Utility from a Command Line140 Compare, comp By SRC =141 Compare Registries Examples 142 How to Use the Log Groups Utility from a Command Line Cases these may not be identical instancesApply 143 To Run the Log Groups Utility from a Command Line Using the Log Groups Utility from a Command LineEnter lgtool 144 Rl logname Lsl Lgdesc description Closelg Lslg 145 Creating a Log Group Examples Repository Renameloggroup, renlg146 How to Use the Log Collection Utility from a Command Line To Run the Log Collection Utility from a Command LineUsing the Log Collection Utility from a Command Line Enter lctool Ccolreq Specifies the new collections name Lcdesc Seticmbinary, binEndtime 148 Downloadlog, download 149 Log Collection Examples As your application server150 151 152 Part 6 Using Cisco Common Tools 153 Call Routers but can X be run from any ICM component 154 Vrutrace Use to output tracing information from a Voice Utility Description Name155 156 Using Cisco Common Tools How to Use the CICMan UtilityTo Access CICMan from the Dashboard 157 To Access CICMan from a Command Line on a Node Using CICMan Command line Options158 How to Use the CTITest Utility To Access CTITest from the Dashboard159 To Access CTITest from a Command Line on a Node Using CTITest Configuring160 Using CTITest Opening a Session Using CTITest Logging161 Below is list of frequently used commands in CTITest Command Parameters162 How to Use the DBDiff Utility To Access DBDiff from the DashboardCommand 163 How to Use the DumpCfg Utility To Access DBDiff from a Command Line on a NodeUsing DBDiff 164 How to Use the Icmdba Utility To Access DumpCfg from the DashboardTo Access DumpCfg from a Command Line on a Node Using DumpCfg How to Use the MPTrace Utility Accessing IcmdbaTo Access MPTrace from the Dashboard To run MPTrace from the Support Tools Dashboard To Access MPTrace from a Command Line on a Node Using MPTrace Command Line Options167 How to Use the Nicroi Utility To Access Nicroi from the DashboardTo Access Nicroi from a Command Line on a Node 168 Using Tracing in Nicroi Capturing Nicroi Data to niclog.xxx169 Capturing Nicroi Data to Roilog.txt Copying Nicroi Log Files170 How to Use the NMStart Utility Setting the Download DirectoryTo Access NMStart from the Dashboard Transferring Files How to Use the NMStop Utility To Access NMStart from a Command Line on a NodeUsing NMStart To Access NMStop from the Dashboard How to Use the OPCTest Utility To Access NMStop from a Command Line on a NodeUsing NMStop To Access OPCTest from the Dashboard To Access OPCTest from a Command Line on a Node Using OPCTest174 175 Example Debug Information176 How to Use the Procmon Utility To Access Procmon from the DashboardUse the quit command to exit OPCTest Exiting and Quitting OPCTest To Access Procmon from a Command Line on a Node Using ProcmonProcmon Basic Commands How to Use the RTRTrace Utility Procmon Process-Specific and Troubleshooting Commands179 How to Use the RTTest Utility Accessing RTRTraceTo Access RTTest from the Dashboard 180 To Access RTTest from a Command Line on a Node Using RTTest181 Status Output Process Process LastStateChange LastHeartBeat182 Equipment use UTC time as a common time reference Transfer to the other sideSignifies that the process is running fine Process synchronized Status Output Controller With the ICM call routerDate Current date Time Current local time Status Output Peripheral ICM peripheral gatewayBeen established with the ICM peripheral gateway Data are sent to the ICM peripheral gateway Parameter Descriptions 186 187 Turning up ICM Call Router Tracing with RTTest 188 Turning Off Debug Tracing in RTTest 189 How to Use the SS7NICTrace Utility How to Use the VRUTrace UtilityAccessing SS7NICTrace To Access VRUTrace from the Dashboard To Access VRUTrace from a Command Line on a Node Using VRUTrace Command Line OptionsVRUTrace Examples 191 192 Utility Name Description Systems193 194 195 Their properties Eventtriggers Network Logman196 Tasklist Displays a list of applications and services TasklistCSV Displays a list of applications and servicesProperties, such as RAM, disk space, Network cards Taskkill 197 198 Using 3rd Party Common Tools Arp -aCat Use the CAT utility to display, print, and combine files To Access CAT from the Dashboard Using CAT Command Line Options200 To Access Chmod from the Dashboard Using Chmod Command Line OptionsChmod Use the Chmod utility to set file permissions To Access CP from the Dashboard Using CP Command Line OptionsUse the CP utility to copy files 202 To Access DF from the Dashboard 203 Using DF Command Line Options To Access Diff from the DashboardDiff 204 Using Diff Command Line Options 205 To Access DU from the Dashboard Using DU Command Line Options206 To Access FGrep from the Dashboard Using FGrep Command Line OptionsFgrep 207 To Access Findstr from the Dashboard FindStr208 Using Findstr Command Line Options 209 To Access Grep from the Dashboard Grep210 Using Grep Command Line Options 211 To Access Head from the Dashboard Using Head Command Line OptionsHead 212 IPConfig /all Count defaults to213 To Access Isql from the Dashboard 214 Using Isql Isql uses the following options215 Accessing ISQL/W To Access LS from the DashboardUse the LS utility to view directory listings 216 Using LS Command Line Options 217 To Access MV from the Dashboard Using MV Command Line Options218 To Access NBTStat from the Dashboard NBTStat219 Using NBTStat Command Line Options Net Session220 To Access NetStat from the Dashboard Net Statistics ServerNet Statistics Workstation NetStat Using NetStat Command Line Options To Access NSLookup from the DashboardNSLookUp 222 Using NSLookup Command Line Options To Access PathPing from the DashboardUsing PathPing Command Line Options PathPing To Access Ping from the Dashboard Using Ping Command Line OptionsPing Options for Ping are PStat 225 To Access RM from the Dashboard Using RM Command Line OptionsRoute -PRINT 226 To Access Stopshut from the Dashboard Using Stopshut Command Line OptionsShutdown Tool StopShut Accessing Sqlew To Access Strings from the DashboardStrings 228 Using Strings Command Line Options To Access Tail from the DashboardTail 229 Using Tail Command Line Options To Access Touch from the DashboardTouch 230 Using Touch Command Line Options 231 To Access Tracert from the Dashboard Using Tracert Command Line OptionsTo Access WC from the Dashboard Tracert Using WC Command Line Options To Access Which from the DashboardWhich 233 Using Which Command Line Options Winmsd234 Bootcfgqry Accessing WinMSDDisplays the Boot.ini file settings of the selected system NetshDump To Access Eventtriggers from the Dashboard DefragreportDriverquery Eventtriggers Using Eventtriggers Command Line Options To Access Logman from the DashboardGetmac Logman Logman Command Line options 238 239 Openfiles Relog240 To Access Relog from the Dashboard Using Relog Command Line Options241 Answer yes to all questions without prompting Examples 242 To Access Schtasks from the Dashboard Schtasks243 Using Schtasks Command Line Options SysteminfoTable244 SysteminfoList SysteminfoCSVTaskkill 245 Eq, ne Service name Eq, neEq, ne Image name Eq, ne, gt, lt, ge, le PID value TasklistTable TasklistTasklistCSV 247 248 Part 8 Reference 249 250 Starting and Stopping Support Tools Server/Node Processes 251 How to Enable/Disable the Stpa Process How to Stop and Start the Support Tools ServerHow Stop and Start the Node Agent Service 252 253 254 How to View Support Tools Logs How to View Support ToolsInstall LogsHow to View Support Tools Server and Stna Log Files How to View Stpa Log Files 256 IPSec Settings and Procedures How to Examine Your IPSec PolicySelect the IP Security Policy Management snap-in 257 How to Verif the PreShared Key How to Enable/Disable the IPSec Policy258 259 260 How to Modify the Login Screen Disclaimer 261 262 How to Confirm the Support Tools Build Number 263 264 Support Tools Troubleshooting Installation ProblemsInstall Hangs Support Tools Fails to Install Dashboard Troubleshooting Support Tools Installs DisabledConnection Problems Services are not created and/or do not start Login Problems Can Access Dashboard Login Page but cannot logIncorrect or invalid username or password entered Re-enter username and password as follows Network Users Utility Problems Error When Selecting HostSupport Tools Server fails to connect to the Node Agent Local Users Error Processing Request Utilities Missing269 Dashboard Problems Error Processing RequestDashboard Will Not Load Dashboard Online Help Does Not Display Dashboard online help does not display when selected Popup blockers enabled on client machineDisable popup blocking 271 272 Index Index