Lenovo M500 Appendix B. Troubleshooting, Common problems and solutions, Troubleshooting tips

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Appendix B. Troubleshooting

The following table provides troubleshooting information for the projector. In some cases, more than one possible solution is provided. Try the solutions in the order they are presented. When the problem is solved, you can skip the additional solutions.

Common problems and solutions

These guidelines provide tips to deal with problems you may encounter while using the projector. If the problem remains unsolved, contact your dealer for assistance. Often after time spent troubleshooting, the problem is traced to something as simple as a loose connection. Check the following before proceeding to the problem-specific solutions.

vUse some other electrical device to confirm that the electrical outlet is working. Ensure that:

vthe projector is turned on.

vall connections are securely attached.

vthat the attached device is turned on.

va connected PC is not in suspend mode.

va connected notebook computer is configured for an external display. This is usually done by pressing a Function key combination on the notebook.

Troubleshooting tips

In each problem-specific section, try the steps in the order suggested. This may help you to solve the problem more quickly. Try to pinpoint the problem and avoid replacing non-defective parts. For example, if you replace batteries and the problem still exists, put the original batteries back and go to the next step. Keep a record of the steps you take when troubleshooting: The information may be useful when calling for technical support or for passing on to service personnel.

LED error messages

LED	Status/Number of	Description
	flashes

Ready	Flashing	Lamp not ready - do not press the power button

	1	Fan 1 error

	2	Fan 2 error

Power	2	System task created error

	3	System overheating

	4	System interface error

	5	Lamp error

	6	Fan error (refer to Ready LED status to determine which fan)

	7	Lamp cover open

	8	DLP driver error

	9	Color wheel error

© Lenovo 2006. Portions © IBM Corp. 2005.

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Contents M500 Projector User’s Guide Page M500 Projector User’s Guide Ii M500 Projector User’s Guide Contents Iv M500 Projector User’s Guide Safety information Vi M500 Projector User’s Guide Extension cords and related devices General safety guidelinesService Power cords and power adaptersHeat and product ventilation BatteriesCD and DVD drive safety M500 Projector User’s Guide Registering your option Xii M500 Projector User’s Guide Product Description Packing checklist Top view Top view of the projectorOn-Screen Display OSD buttons and LEDs Rear view Rear view of the projectorRemote control parts Bottom view of the projectorBottom view Product Description Remote control operating range Projector and remote control buttons 10M500 Projector User’s Guide Inserting remote control batteries Setup and OperationConnecting input devices Connecting to a USB deviceConnecting devices Description Starting and shutting down the projector Setting access passwords security lock Setup and Operation Adjusting the projected image position Adjusting zoom, focus and keystone Adjusting with the projector quick menu button Adjusting volumeFunction On-screen display OSD menu settingsOSD menu controls Navigating the OSD2M500 Projector User’s Guide Quality menu Setting the OSD languageVideo Composite video Description DefaultQuality menu functions available for connected source Component FunctionProperties menu Properties menu functions available for connected source Advance features User Color Description Default Options menu Setup menu Language menu Setup menu functions available for connected sourceInformation menu 14M500 Projector User’s Guide Replacing the projection lamp Appendix A. Maintenance Resetting the lamp Cleaning the projector Cleaning the lensCleaning the case Using the Kensington lock LED error messages Appendix B. TroubleshootingCommon problems and solutions Troubleshooting tipsLamp problems Image problemsRemote control problems Audio problemsServicing the projector 4M500 Projector User’s Guide Specifications Appendix C. SpecificationsProjection distance vs. projection size Frequency H Signal Resolution KHz Video Digital Analog Timing mode table4M500 Projector User’s Guide Appendix D. Service and Support Online technical supportTelephone technical support 2M500 Projector User’s Guide Part 1 General Terms Appendix E. Lenovo Statement of Limited WarrantyWhat Lenovo Will Do to Correct Problems Limitation of Liability Part 2 Country-unique TermsBolivia Canada Malaysia Following Terms Apply to ALL Emea Countries Governing Law Following Terms Apply to ALL EU Countries Second paragraph does not apply Egypt Slovakia Type of Warranty Part 3 Warranty InformationWarranty Period Types of Warranty ServiceCountry or Region Telephone Number Worldwide telephone listAppendix E. Lenovo Statement of Limited Warranty E-15 16M500 Projector User’s Guide Guarantee supplement for Mexico 18M500 Projector User’s Guide Appendix F. Notices Trademarks For Home or Office USE Appendix G. Electronic emission noticesAvis de conformité à la directive de l’Union Européenne Unione Europea Directiva EMC Conformidad électromagnética 4M500 Projector User’s Guide Page Part Number 40Y7881