Troubleshooting
Symptom | Possible Problem |
| Solution |
| |||
iP42 does not turn on | AC adaptor isn't plugged into a working wall |
| Plug the AC adaptor into a working wall socket and plug the |
| socket or not plugged into the power supply |
| connector into the supply jack on the unit |
| jack on back of the unit |
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iP42 doesn’t respond | iP42 requires a reset |
| If unit is plugged in and doesn't respond, try resetting the unit by |
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| following these steps: |
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| a) remove iPhone/iPod from dock |
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| b) unplug unit from power source |
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| c) remove back up batteries |
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| d) wait a few minutes, then resume use |
| iPhone/iPod is not docked properly |
| Remove your iPhone/iPod from the dock and check for |
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| obstruction on the connectors in the dock and on your |
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| iPhone/iPod. Then reseat it in the dock. |
Battery Low icon | Batteries are weak |
| Replace with new batteries |
always flashing |
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Batteries were not installed properly |
| Check to make sure the polarity ( + and – ends) matches the | |
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| ||
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| diagram in the battery compartment |
iPhone/iPod does | iPhone/iPod is not docked properly |
| Remove your iPhone/iPod from the dock and check for |
not respond to the |
|
| obstruction on the connectors in the dock and on your |
unit/iPod is playing |
|
| iPhone/iPod. Then reseat it in the dock. |
Your iPhone/iPod software is too old |
| Upgrade software on your iPhone/iPod via iTunes on your | |
but no sound comes |
| ||
out |
|
| computer |
| iPhone/iPod is locked up/plays but no |
| Check the volume setting. Make sure your iPhone/iPod is working |
| sound comes out |
| properly before docking into the unit. Please refer to your iPhone/iPod |
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| manual for details. See above for software upgrade information. |
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| You may need to reset your iPhone/iPod. Refer to your iPhone or |
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| iPod user guide for details on how to perform a reset. |
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| Using 1st or 2nd generation iPod, iPod |
| iP42 cannot control those iPod models or other devices. |
| Shuffle or other devices. |
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iP42/iPhone/iPod | The iP42 is reacting to external interference |
| Move unit away from potential sources of external interference such |
performance is erratic |
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| as computers, modems, wireless devices (routers) or fluorescent |
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| light. |
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No sound from iP42 | Volume is set too low on iP42 |
| Make sure volume is turned up |
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iPhone/iPod | iPhone/iPod is not installed properly |
| Remove your iPhone/iPod from the dock and check for |
didn’t |
|
| obstruction on the connectors in the dock and on your |
charge up |
|
| iPhone/iPod. Then reseat it in the dock. |
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| iPhone/iPod is locked up/ frozen |
| Please make sure your iPhone/iPod is working properly before |
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| docking into the unit. Please refer to your iPhone/iPod manual for |
| iPhone/iPod battery has problem |
| |
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| details. | |
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